Food was fresh and flavorful. They had touch screens to order inside. The service was friendly and helpful. Not sure about atmosphere. I ordered to go. The only issue was I didn't get my tortillas with my order. I was disappointed but the young lady that helped me was so kind I just accepted as an over sight. Over all I was very satisfied with my service.
John Hoskins
It's a standard El Pollo Loco, but it's a relatively new location. There are automated tellers only. The food was ready from the app order and created to our order. Minor issue was it was difficult to hear the worker with the knives clanging behind her.
Ever Cornejo
Order a two piece breast and wing, payed for breast and wing, which is more expensive, but got leg and thigh. Now I’ll out of monies and I’ll still be hungry. Get it together. I don’t pay with fake money.
Update: I was there again. Asked for green sauce, got pico de gallo instead. I beg the owner of this place to hire English proficient employees. I’m sure it’ll help with this low star reviews. Next complaint will be on BBB.
Beverly Hill (Qwn Bev)
Tonight (5/16/25) my husband & I came in for dinner. It was unusually busy but the crew and especially the manager were phenomenal! They made the wait super bearable just by staying calm and smiling! Our food looked great. Someone was cleaning while others were cooking and helping guest. So a clean kitchen for us is a win! And to top it off....when we were leaving after a bit of a wait...the manager (atleast he should be the manager) wished us well and stopped just to tell to get home safe. Nice Touch Sir! If I was having a bad day....Him & his crew made it better. I appreciate that! Oh....and the chicken burrito was fire! Lol!
Korean Guy
I love their tacos and quesadillas. The chicken is juicy and flavorful. The avocados are yummy.
Joshua Godden
Had a small hiccup with an order, but I called the store, and Maritza was happy to help. Thank you so much for your excellent customer service skills and for going the extra mile to make things right.
Sheila Dunn
This is my favorite chicken place. Management is great.
Atmosphere: 5
Food: 5
Service: 5
Alison Natalia Romero Rodrigurz
It's a nice place, their service is excellent and the chicken is delicious.
Atmosphere: 5
Food: 5
Service: 5
Pamela Romero
Your service is excellent ?
Atmosphere: 5
Food: 5
Service: 5
Chris Glass
Great service i ordered a family meal and i was out in second with everything in the bag it was perfect i will be coming back!!!
Virtually flavorless & definitely not fresh. The shrimp and chicken were both extremely dry.
Atmosphere: 5
Food: 1
Service: 4
Le Rhonda Walker
The older guy cooking chicken was eating as he cooked right off grill. The young4 guy working on cash register was handling food also.
Atmosphere: 1
Food: 1
Service: 2
Miriam Ballesteros
It was pretty bad, a lot of people started to leave and when I got to the cashier I found out that their sistem was down and we couldn't pay with our cards only cash. So sad that they don't have anything else to use for this kind of emergencies
May R.
Very nice, clean place to stop and eat. I was passing by traveling and decided to stop here to eat with my kids. Food was delicious ? and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Chicken, Tortillas
Ernie Sanchez
I like the food here. I can't say I ever had a problem. Prices are fair. I'm a regular
Food was fresh and flavorful. They had touch screens to order inside. The service was friendly and helpful. Not sure about atmosphere. I ordered to go.
The only issue was I didn't get my tortillas with my order. I was disappointed but the young lady that helped me was so kind I just accepted as an over sight. Over all I was very satisfied with my service.
It's a standard El Pollo Loco, but it's a relatively new location. There are automated tellers only. The food was ready from the app order and created to our order. Minor issue was it was difficult to hear the worker with the knives clanging behind her.
Order a two piece breast and wing, payed for breast and wing, which is more expensive, but got leg and thigh. Now I’ll out of monies and I’ll still be hungry. Get it together. I don’t pay with fake money.
Update: I was there again. Asked for green sauce, got pico de gallo instead. I beg the owner of this place to hire English proficient employees. I’m sure it’ll help with this low star reviews.
Next complaint will be on BBB.
Tonight (5/16/25) my husband & I came in for dinner. It was unusually busy but the crew and especially the manager were phenomenal! They made the wait super bearable just by staying calm and smiling! Our food looked great. Someone was cleaning while others were cooking and helping guest. So a clean kitchen for us is a win! And to top it off....when we were leaving after a bit of a wait...the manager (atleast he should be the manager) wished us well and stopped just to tell to get home safe. Nice Touch Sir! If I was having a bad day....Him & his crew made it better. I appreciate that! Oh....and the chicken burrito was fire! Lol!
I love their tacos and quesadillas. The chicken is juicy and flavorful. The avocados are yummy.
Had a small hiccup with an order, but I called the store, and Maritza was happy to help. Thank you so much for your excellent customer service skills and for going the extra mile to make things right.
This is my favorite chicken place. Management is great.
Atmosphere: 5
Food: 5
Service: 5
It's a nice place, their service is excellent and the chicken is delicious.
Atmosphere: 5
Food: 5
Service: 5
Your service is excellent ?
Atmosphere: 5
Food: 5
Service: 5
Great service i ordered a family meal and i was out in second with everything in the bag it was perfect i will be coming back!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Restaurantji Recommends
Virtually flavorless & definitely not fresh. The shrimp and chicken were both extremely dry.
Atmosphere: 5
Food: 1
Service: 4
The older guy cooking chicken was eating as he cooked right off grill. The young4 guy working on cash register was handling food also.
Atmosphere: 1
Food: 1
Service: 2
It was pretty bad, a lot of people started to leave and when I got to the cashier I found out that their sistem was down and we couldn't pay with our cards only cash. So sad that they don't have anything else to use for this kind of emergencies
Very nice, clean place to stop and eat. I was passing by traveling and decided to stop here to eat with my kids. Food was delicious ? and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Chicken, Tortillas
I like the food here. I can't say I ever had a problem. Prices are fair. I'm a regular
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl, Chicken Avocado, 3 Chicken Taco Carbon Combo
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