Do NOT bother with this location. The service is slow and not very good. The baristas have attitudes and aren't attentive at all. I recently moved to the area, and I've gone to this location twice in the last two weeks. Once through the drive-thru and once I walked in.
The first time was the drive-thru, where I ordered a treinta Midnight Drink with light ice. I waited for an extended period as I watched the barista have a full-on conversation with the car ahead of me. They chatted it up for a solid five minutes. It seemed to take a while for them to get two drinks and food. After what seemed like an eternity (not actually, but it was FAR too long of a wait for a drive-thru), I finally got to the window. Again, it took a few minutes (I literally was waiting all this time, how was my drink not ready????) the barista finally came to take my payment while holding a Blackberry Sage Refresher. Before handing my payment, I ask, "Is that my drink?" He confidently answers, "Yes!" I respond very quickly, "that isn't what I ordered. I ordered a Midnight Drink." He then says "Oh, you want a Midnight Drink instead?" "No," I reply quickly, "Not INSTEAD. That's what I ordered,... a Midnight Drink." I was now annoyed. I didn't think my order what all that complicated. After another eternity (not really, just far too long for a drive-thru) I finally got my drink.
Second time, I met up with a friend for an afternoon cup of coffee. My friend ordered his drink before me. I came in about 2 minutes later, walk up to the counter, order a brewed coffee, no room. That's it! At most other Starbucks, the barista simply steps behind them to fill the drink. This barista didn't do that. She takes my payment, asks my name, and gives my payment back, and my friend and I go find a seat. It took about 10 minutes for my friend to get his tall iced Matcha. I realize that no one has called my name, and there are no brewed coffees waiting at the counter. It wasn't that busy, and there were at least five baristas behind the counter. So I stand at the counter, after about five minutes, another barista, NOT THE ONE THAT TOOK MY ORDER, asks what I ordered. I told her and she looks confused... probably because there was NO reason for me to have to ASK for it! She says she'll get it for me. While she wals away to go fill my coffee, the barista that took my order uses a machine next to the serving counter and is doing EVERYTHING in her power not to look my way. What a rude person. About a minute later, I finally had my drink.
Starbucks is all about convenience for me. But avoid this location. There is nothing convenient here. The service is lacking.
Atmosphere: 3
Food: 2
Service: 1
c yah
I'm not enjoying starbucks like before, they now charge for water and if you get a full cup of heavy cream starbucks ( 2 cups of coffee) charges as much as a grande drink. Then the egg bites I read contains genetically modified food... scary. Don't get me started on the NEW nasty want to be matcha... it's gross... they lost my business after 15yrs
Atmosphere: 5
Food: 2
Service: 2
Melanie Kay
Very clean!! Nice location and they are quick here.
Atmosphere: 5
Food: 5
Service: 5
Yesenia Oviedo
Went by drive through took them 3 times to make my drink. First time they made it hot, when I told the girl it was supposed to be cold she rolled her eyes at me. Second drink they didn’t make it decaf and yes got the rolled eyes again I told her if they normally when they mess up they let you keep the drink instead of trowing it away , she said no I have to keep it . Okay I guess trowing two drinks made more sense than doing something for the inconvenience and keeping a customer happy . When I asked for the manager her name THALiA to give her feedback back she said I’m doing the best I can with an attitude I told Her I wasn’t being rude she just needs to be able to take constructive feedback she got defense and rolled her eyes back I see why the employees Do it she leads by example. Giving them a bad review just for the simple fact that they are rude when they are clearly not trained on customer service skills . A simple drink and took them and extra 15 mins to re make .
Atmosphere: 1
Food: 1
Service: 1
Eleno Carlin
slowest workers on the planet!!
SINN BELLA
I've been coming here for almost 5 yrs. I've had my good and bad times here with the way my drinks are made but overall it's been more good. I like their service. I got to know a couple people, Amanda, Ashbie, and Mario are my favorite baristas. A pleasant place to just hang out and sip on some coffee lol.
Dietary restrictions: They have dietary options.
Parking: Sometimes the parking gets full but people tend to come and go in minutes.
Kid-friendliness: Family oriented but would not recommend it as a child playground lol.
Wheelchair accessibility: Yes.
Atmosphere: 5
Food: 5
Service: 5
blake robinson
Made a quick trip to meet up with a friend and it was perfect. The drinks were good and the vibe was perfect. Friendly employees
Atmosphere: 5
Service: 5
Madhukar Wagle
Always love Starbucks
Lisbect Mendez
I love this coffee shop, it is my favorite and here I hold my meetings with my clients to sign contracts and the smell of coffee is fabulous, the attention and today I was surprised it was beyond my expectations I had a latte with hot caramel and I don't want to be exaggerated but It was the best I have ever had in my entire life, really spectacular...thank you, thank you, thank you
Atmosphere: 5
Food: 5
Service: 5
Kim Weiss
By far one of the WORST Starbucks!! They NEVER fill their venti size accurately. Only about HALF way. What a scam!
The staff was super friendly that has the best barrista hands down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Mike Inurean
One of the best Starbucks in the high desert. They always make what I asked for. Ready to help when they don't have the stuff that you ask for, especially the foam on top of the coffee. These guys they are pros. They know how to make it.
Atmosphere: 5
Food: 5
Service: 5
Nadia Worsley
The service was quick but the inside was dirty. The tables had food and coffee on most of the tables and the floor inside of the woman’s restroom was filthy. Very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Princess 48 of the Royal Court of Butte
Received my chocolate cream cold brew...love the service n atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
Do NOT bother with this location. The service is slow and not very good. The baristas have attitudes and aren't attentive at all. I recently moved to the area, and I've gone to this location twice in the last two weeks. Once through the drive-thru and once I walked in.
The first time was the drive-thru, where I ordered a treinta Midnight Drink with light ice. I waited for an extended period as I watched the barista have a full-on conversation with the car ahead of me. They chatted it up for a solid five minutes. It seemed to take a while for them to get two drinks and food. After what seemed like an eternity (not actually, but it was FAR too long of a wait for a drive-thru), I finally got to the window. Again, it took a few minutes (I literally was waiting all this time, how was my drink not ready????) the barista finally came to take my payment while holding a Blackberry Sage Refresher. Before handing my payment, I ask, "Is that my drink?" He confidently answers, "Yes!" I respond very quickly, "that isn't what I ordered. I ordered a Midnight Drink." He then says "Oh, you want a Midnight Drink instead?" "No," I reply quickly, "Not INSTEAD. That's what I ordered,... a Midnight Drink." I was now annoyed. I didn't think my order what all that complicated. After another eternity (not really, just far too long for a drive-thru) I finally got my drink.
Second time, I met up with a friend for an afternoon cup of coffee. My friend ordered his drink before me. I came in about 2 minutes later, walk up to the counter, order a brewed coffee, no room. That's it! At most other Starbucks, the barista simply steps behind them to fill the drink. This barista didn't do that. She takes my payment, asks my name, and gives my payment back, and my friend and I go find a seat. It took about 10 minutes for my friend to get his tall iced Matcha. I realize that no one has called my name, and there are no brewed coffees waiting at the counter. It wasn't that busy, and there were at least five baristas behind the counter. So I stand at the counter, after about five minutes, another barista, NOT THE ONE THAT TOOK MY ORDER, asks what I ordered. I told her and she looks confused... probably because there was NO reason for me to have to ASK for it! She says she'll get it for me. While she wals away to go fill my coffee, the barista that took my order uses a machine next to the serving counter and is doing EVERYTHING in her power not to look my way. What a rude person. About a minute later, I finally had my drink.
Starbucks is all about convenience for me. But avoid this location. There is nothing convenient here. The service is lacking.
Atmosphere: 3
Food: 2
Service: 1
I'm not enjoying starbucks like before, they now charge for water and if you get a full cup of heavy cream starbucks ( 2 cups of coffee) charges as much as a grande drink. Then the egg bites I read contains genetically modified food... scary. Don't get me started on the NEW nasty want to be matcha... it's gross... they lost my business after 15yrs
Atmosphere: 5
Food: 2
Service: 2
Very clean!! Nice location and they are quick here.
Atmosphere: 5
Food: 5
Service: 5
Went by drive through took them 3 times to make my drink. First time they made it hot, when I told the girl it was supposed to be cold she rolled her eyes at me. Second drink they didn’t make it decaf and yes got the rolled eyes again I told her if they normally when they mess up they let you keep the drink instead of trowing it away , she said no I have to keep it . Okay I guess trowing two drinks made more sense than doing something for the inconvenience and keeping a customer happy . When I asked for the manager her name THALiA to give her feedback back she said I’m doing the best I can with an attitude I told Her I wasn’t being rude she just needs to be able to take constructive feedback she got defense and rolled her eyes back I see why the employees
Do it she leads by example. Giving them a bad review just for the simple fact that they are rude when they are clearly not trained on customer service skills . A simple drink and took them and extra 15 mins to re make .
Atmosphere: 1
Food: 1
Service: 1
slowest workers on the planet!!
I've been coming here for almost 5 yrs. I've had my good and bad times here with the way my drinks are made but overall it's been more good. I like their service. I got to know a couple people, Amanda, Ashbie, and Mario are my favorite baristas. A pleasant place to just hang out and sip on some coffee lol.
Dietary restrictions: They have dietary options.
Parking: Sometimes the parking gets full but people tend to come and go in minutes.
Kid-friendliness: Family oriented but would not recommend it as a child playground lol.
Wheelchair accessibility: Yes.
Atmosphere: 5
Food: 5
Service: 5
Made a quick trip to meet up with a friend and it was perfect. The drinks were good and the vibe was perfect. Friendly employees
Atmosphere: 5
Service: 5
Always love Starbucks
I love this coffee shop, it is my favorite and here I hold my meetings with my clients to sign contracts and the smell of coffee is fabulous, the attention and today I was surprised it was beyond my expectations I had a latte with hot caramel and I don't want to be exaggerated but It was the best I have ever had in my entire life, really spectacular...thank you, thank you, thank you
Atmosphere: 5
Food: 5
Service: 5
By far one of the WORST Starbucks!! They NEVER fill their venti size accurately. Only about HALF way. What a scam!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The staff was super friendly that has the best barrista hands down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
One of the best Starbucks in the high desert. They always make what I asked for. Ready to help when they don't have the stuff that you ask for, especially the foam on top of the coffee. These guys they are pros. They know how to make it.
Atmosphere: 5
Food: 5
Service: 5
The service was quick but the inside was dirty. The tables had food and coffee on most of the tables and the floor inside of the woman’s restroom was filthy. Very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Received my chocolate cream cold brew...love the service n atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
Always great customer service!
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