Panda Express

This Panda never gets our orders right. Because of where we live it's the only one that delivers, and whether we get it delivered or mobile order, they give us the wrong sauce packets...and sometimes forget our Rangoon orders. We have on the order SWEET N SOUR, yet they always give u Teriyaki sauce!!! I don't understand why they don't read it. I came in to pick up the order, the sweet n sour is right next to the register yet they still didn't have any in our bag. But, it's way worse when we're getting it delivered and we have no sweet n sour sauce, no rangoons(which is usually a large 10pk) and once they even forgot our main dish and only gave us chow mein for dinner!! And there's nothing we can do because it's door dash. It's absolutely ridiculous. But the Salinas store is much better, so if u can go there ur guaranteed almost always to get what u order.

Atmosphere: 5

Food: 4

Service: 2

Very fast attention

Atmosphere: 4

Food: 5

Service: 5

Terrible service
No food ready
waited 30 minutes for Benjing beef only for everything else to be cold by the time it was ready.
No lemonade either
No flavors at all
I love Panda Express but I will never be coming to this location EVER again!!!

Atmosphere: 1

Food: 1

Service: 1

I ordered during rush hour and with that I was served by a wonderful woman named elena who was serving customers all on her own. she was very professional and kind!

Food: 5

Service: 5

Good food. Fast friendly service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Walnut Shrimp

My son and I came here after a Doctor's appointment he ordered teriyaki chicken out of mobile order we requested immediate service. After waiting 20 minutes and seeing how everybody else was being taken care of in line that came in there was other 2 other gentlemen waiting before us it also had mobile order line was ignored they asked us 3 times what our names were we patiently gave it to them and with no success. Finally I went up and pounded on the counter telling the lady that I waited 20 minutes and mobile order should be set first. I'm normally not like that but I was a little bit mad. After that, everyone in the mobile line got served qickly. I DO NOT RECCOMEND coming to this Panda Express. I noticed the people who had Mobile ordered before me were bringing back their orders because they were experiencing problems. My sons teriyaki chicken was slimy and tasteless. The terriyaki sauce didn't even add much flavor. If you really want panda I would go to the one by santa cruz much better service and food.

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: The Original Orange Chicken

Don't order delivery from here because they always forget something. I tried to call the restaurant and they don't even pick up the phone!

Atmosphere: 1

Food: 1

Service: 1

It’s better to order online, because in person you will get a horrible experience, the ones in the front *usually all girls * are very stuck up and have 0 customer service skills, they are entitled to who knows what? i hope your district manager sees this comment, and decides to do something about it, I bet a jail inmate would have better customer courtesy than these people. Would rate it 0 stars if I could.

P.S Tall curly hair kid there is the only person who I could see as manager there, very friendly kid!

I have waiting in a line that hasn’t moved for over 20minutes

Food was warm and the portion smaller, but overall good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chow Mein Noodles, Orange Chicken and White Rice

Both men and women have a bad temper, I will never go to that place again??

I placed an accidental order to this location when trying to place an order for their soquel location, I called the location IMMEDIATELY seconds after placing the order to have it canceled and refunded, the lady who answered the phone asked my name and assured me it would be canceled! It has now been over 7 days and I never got refunded and the app says the order was completed which isn't true cause I never got that meal, and made sure I called the location for cancelation before there was any time for them to even prepare the meal!

Service: 1

There food gave me severe food poisoning. It’s been a month now and still have the symptoms. For the sake of the customers, check your food temperature and wash your hands!!! This poisoning has interfered with my quality of life!

Atmosphere: 4

Food: 1

Service: 1

This place used to be good. Now the food has no flavor.

Atmosphere: 1

Food: 1

Service: 1

I ordered a doordash order (he had NO fault in this), they gave him 1 plate instead of 2 plates. I used to work here and when i did we had no issues like this at all! Panda should legit start having communication within the team about in person orders and online orders smh, almost 40 bucks for one plate and egg rolls. Panda should definetly step up

Food: 4

Service: 1