We ordered habanero mango boneles but when we were ready for dinner we realized that they didn't put a single drop of habanero mango in it. I hesitate to return.
Atmosphere: 1
Food: 1
Service: 1
elisa8122
Bad service when I went to get my order they had already given it to someone else when I got home and we started to eat there were bones that had already been eaten and we went and they didn't want to do anything
Food: 1
Service: 1
TYU&YGYH PauIUYHUYTG
This store has replaced genuine customer engagement with an AI bot over the call that gets your order wrong almost every single time when you speak to it, creating extensive lags. My girlfriend and I waited an hour here to pick up our food after asking if it was ready as soon as we got there. As we waited, they told us "it would be ready soon". As it turns out, the food had been ready for the entire time. And by the time they finally delivered it to us it was cold. The employees were on their phones the whole time, no gloves, laughing when they saw that I was visibly upset. Overall horrible experience in the other 3 of 5 times I've come here regarding customer service.
Food was amazing though and well worth the wait and I will continue to eat here because I am addicted.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Wings
lorena ferreira
Fries are always soggy and never have enough seasoning for the prices they be charging the boneless wings are always small almost feels like they are selling you crums
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Chicken Wings
miguel fernandez
I order 4 different flavors but it looks like they are all original hot. They are dry and flavorless.
Atmosphere: 2
Food: 1
Service: 2
Esteban O.
My mom came in to order tenders and was disappointed to find that the chicken was undercooked. I asked for the manger which her name was Isabela and she refused to give me a refund. I will not be coming here again this is just food poisoning.
Atmosphere: 1
Food: 1
Service: 1
RayXlaced
I never get my my order correct
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Wings
John Mukhar
I went for a quick bite around 4:00 PM. I placed my order, and then waited and waited and waited. It took about 20 minutes for a chicken sandwich combo. The food was very disappointing. The chicken sandwich was too salty that I could not taste anything else. The fries were soggy and very greasy. Not sure how they can mess up the basics.
Atmosphere: 2
Food: 1
Service: 5
Luis Mares
It took them 40 minutes to make a 6 piece boneless combo. Mostly because it was a single worker actually working. A small lady never stopped looking at her phone the entire 40 minutes I was waiting for my order.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Wing Combo
H2O_ G4Gamers
It's was amazing I tell you amazing the only downside is the long wait for you to get your food which I've seen so many people leave but either than that it's very great love the food just go easy on the salt Chef??give me the gas ⛽️? love the area close to cricket and yogurt ?doe I wish it was a little bigger but aye it's watsonville can't really expand.
Parking: The parking is close to everything bank the store and many more.
Wheelchair accessibility: There's like serval of them but limit to certain amount.
It’s really bad service people are in the back talking not taking orders in time, we wait like 10 minutes and there was no line.. also the place it’s super dirty, I love my wings but y’all need to clean this. The food also takes a lot of time for just one small order.
Atmosphere: 1
Food: 3
Service: 1
Ana Mendez
The name of the girl who helped me was Evanny and I loved the service! 10/10
Jose Rojas
The service was good and the food was delicious/awesome. Would recommend
Atmosphere: 5
Food: 5
Service: 5
Curtis Taylor
Ordered boneless meal deal after my son's first day back to school (August 20, 2024). Phone in orders were disabled and had to order in person. Ordered mild Hawaiian boneless wings and received very spicy mango habanero sauced wings instead. They burned my 3 year old daughters mouth and lips. Phone service to restaurant was disabled so I needed to drive back to restaurant to complain and get correct wing order.
I'm very frustrated with the incorrect order and the restaurant's inability to have a phone call to address issue. An additional 45 minutes were needed to travel and wait for correct food.
I used to order food here roughly once every six weeks. I will not order food here for a long time.
I recommend checking orders before leaving the restaurant.
Atmosphere: 2
Food: 3
Service: 2
Itzel A
In regards to Online order: Ordered a 8 piece boneless and only got 5 pieces for $16.49 before taxes meal… Ordered a 5 piece tender combo for $16.99 before taxes and received a 7 piece tender…
This isn’t the only time this location has done my online order wrong…..
I understand that the establishment gets a lot of orders/business but why is messing up orders normalized ? It’s like the workers aren’t reading the orders when making them.
We ordered habanero mango boneles but when we were ready for dinner we realized that they didn't put a single drop of habanero mango in it. I hesitate to return.
Atmosphere: 1
Food: 1
Service: 1
Bad service when I went to get my order they had already given it to someone else when I got home and we started to eat there were bones that had already been eaten and we went and they didn't want to do anything
Food: 1
Service: 1
This store has replaced genuine customer engagement with an AI bot over the call that gets your order wrong almost every single time when you speak to it, creating extensive lags. My girlfriend and I waited an hour here to pick up our food after asking if it was ready as soon as we got there. As we waited, they told us "it would be ready soon". As it turns out, the food had been ready for the entire time. And by the time they finally delivered it to us it was cold. The employees were on their phones the whole time, no gloves, laughing when they saw that I was visibly upset. Overall horrible experience in the other 3 of 5 times I've come here regarding customer service.
Food was amazing though and well worth the wait and I will continue to eat here because I am addicted.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Wings
Fries are always soggy and never have enough seasoning for the prices they be charging the boneless wings are always small almost feels like they are selling you crums
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Chicken Wings
I order 4 different flavors but it looks like they are all original hot. They are dry and flavorless.
Atmosphere: 2
Food: 1
Service: 2
My mom came in to order tenders and was disappointed to find that the chicken was undercooked. I asked for the manger which her name was Isabela and she refused to give me a refund. I will not be coming here again this is just food poisoning.
Atmosphere: 1
Food: 1
Service: 1
I never get my my order correct
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Wings
I went for a quick bite around 4:00 PM. I placed my order, and then waited and waited and waited. It took about 20 minutes for a chicken sandwich combo. The food was very disappointing. The chicken sandwich was too salty that I could not taste anything else. The fries were soggy and very greasy. Not sure how they can mess up the basics.
Atmosphere: 2
Food: 1
Service: 5
It took them 40 minutes to make a 6 piece boneless combo. Mostly because it was a single worker actually working. A small lady never stopped looking at her phone the entire 40 minutes I was waiting for my order.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Wing Combo
It's was amazing I tell you amazing the only downside is the long wait for you to get your food which I've seen so many people leave but either than that it's very great love the food just go easy on the salt Chef??give me the gas ⛽️? love the area close to cricket and yogurt ?doe I wish it was a little bigger but aye it's watsonville can't really expand.
Parking: The parking is close to everything bank the store and many more.
Wheelchair accessibility: There's like serval of them but limit to certain amount.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wing Combo, Chicken Wings, 100 PC Pack, Chicken Sandwich, 75 PC Pack, Cajun Fried Corn, Mild, Boneless Meal Deal, Chicken Sandwich Combo, Cheese Sauce, Buffalo Ranch Fries, 30 PC Crew Pack, Honey Mustard, 3 PC Crispy Tender Combo, Crispy Tender Meal for 2, 4 Crispy Tenders, Cheese Fries, 10 Wings
Restaurantji Recommends
It’s really bad service people are in the back talking not taking orders in time, we wait like 10 minutes and there was no line.. also the place it’s super dirty, I love my wings but y’all need to clean this. The food also takes a lot of time for just one small order.
Atmosphere: 1
Food: 3
Service: 1
The name of the girl who helped me was Evanny and I loved the service! 10/10
The service was good and the food was delicious/awesome. Would recommend
Atmosphere: 5
Food: 5
Service: 5
Ordered boneless meal deal after my son's first day back to school (August 20, 2024). Phone in orders were disabled and had to order in person. Ordered mild Hawaiian boneless wings and received very spicy mango habanero sauced wings instead. They burned my 3 year old daughters mouth and lips. Phone service to restaurant was disabled so I needed to drive back to restaurant to complain and get correct wing order.
I'm very frustrated with the incorrect order and the restaurant's inability to have a phone call to address issue. An additional 45 minutes were needed to travel and wait for correct food.
I used to order food here roughly once every six weeks. I will not order food here for a long time.
I recommend checking orders before leaving the restaurant.
Atmosphere: 2
Food: 3
Service: 2
In regards to Online order:
Ordered a 8 piece boneless and only got 5 pieces for $16.49 before taxes meal…
Ordered a 5 piece tender combo for $16.99 before taxes and received a 7 piece tender…
This isn’t the only time this location has done my online order wrong…..
I understand that the establishment gets a lot of orders/business but why is messing up orders normalized ? It’s like the workers aren’t reading the orders when making them.
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