You can't add any food or drinks to your birthday party tab after you pay so when more people show up you have to pay full-price for food and drinks etc. What a rip-off that's intentionally designed to trap people into having to pay much more for everything. Next time we'll go to KIDS EMPIRE where you don't get ripped off.
Service: 1
lee ostrow
Because my older son was misbehaving on the trampoline they didn’t let me buy wristbands bands for my younger kids who were behaving. Are they punishing my younger kids because of their older brother. It’s so not fair. I’m not going to this Chuck E. Cheese location anymore in west hills
Atmosphere: 2
Food: 2
Service: 1
S
The staff frequently congregates in the back where nobody can bug them leaving one maybe two people if you’re lucky out front to take orders and nobody is around to ask for help. You just stand there in amazement and wait and continue to wait and talk to the other people waiting around you about how bad the service is. Kind of ridiculous that in order to go in the bouncy house you have to buy $15 kids socks, which I hear are $10 during the week. The place itself isn’t that bad, but the staff leaves a lot to be desired. PS, my girlfriend threw up after the salad bar so watch out for that as well.
Atmosphere: 3
Food: 2
Service: 1
erica carrillo
Good, but I hit my head
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Celery, Chuck E Cheese Meal
Corttney Marshall
Wayyy Overpriced food took forever to get to us. By the time it did it was cold. Not to mention they put a trampoline inside that is not welcome for all children. My daughter just turned 10 and is tall for her age and they told her she is not allowed to go on the trampoline. Dear Chuck E. Cheese.... Do not put activities at your locations if you are going to exclude children. Make your activities inclusive for all children. Thank you.
Atmosphere: 2
Food: 1
Service: 1
Rossy Cuentas
One of our favorite places to go with my kids it's decent size, it's clean and the staff is nice.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Large Pizza, Chuck E Cheese Meal, Large Cheese Pizza
Vix Lyttle
We bought a gold summer pass. We were there for 4 hours today and sadly in the last 30mins a group of kids around 9yrs old got on the trampoline with no blue payment band, or green socks that you get if you have paid. They told my 5 yr old and his friend to get off. They also told them they were going to hit them and brake their foot. The mom then told her kids to do whatever they wanted. So we left because the mom was as nasty as the kids. I will not be taking out another membership if the staff are charging me to go on the trampoline and telling bully’s not pay and push off paying customers. There was only two staff members there all day, one behind the till and one on the door. No one watching the trampoline. Very sad my 5 yr old and his friend had their first bullying at Chucky cheeses.
Atmosphere: 4
Food: 4
Service: 1
Max Supermax
Super fun place with delicious pizza and fun games for kids and adults
Parking: Hundreds of parking spots are always free
Kid-friendliness: Games, fun atmosphere, pizza
Wheelchair accessibility: Easy access for wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pizza, Large Cheese Pizza, Regular Wings
Ryan Acosta
This is Las Vegas for children. Lots of bright flashing lots. Child gambling. The thrill of chasing a big ticket score. The thrill of the win. Yeah, it is a great places to bring the kids. The can run around for a few hours and have a blast. Sign up off the app. they are always running specials on there for food and games. This location now has a jumping area. The is a small additional cost. Worth it. Let them burn off any extra energy they may have gained from consuming large amounts of carbs.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Salad Bar, Large Cheese Pizza, Regular Wings
Juan Gonzalez
Very rude manager aproching costumer with a nasty attitude
Went in to order just the pizza & bread stick Vary pricey but good. Spent 50 bucks for 1 pizza 2 drinks & salad bar ?
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Salad Bar
Paul Story
I was excited about the new trampoline concept, but they just added 3 small ones and now they’re charging like it’s six flags or something
Atmosphere: 2
Food: 2
Service: 1
Printer From LA . COM
My 2 and half year old loves running around here and security is at the door so kids can not leave without parents ??
Atmosphere: 5
Food: 5
Service: 5
Colleen Bierman
I will only go to a place like Chuchy Cheese during the week during slow times as we don't like the all the craziness. So with that said when we visited there was really only one other family and they were finishing their visit. We ordered food which I know is overpriced but whatever, my complaint is over how long it took to get a regular order of boneless wings(nuggets) and 2 orders of fries. Easy 20-25 minutes... with no other orders. We will make sure we eat before coming next time.
Atmosphere: 4
Food: 2
Service: 3
Aida Dianti
My daughter loves here unfortunately, very bad costumer service. I was waiting for too long for one of them to come so I can pay. Very rude no Hi nothing. It’s very over priced here. For trampling they charge $20 if you don’t buy any points which is crazy. The pizza was burned out.Honestly waisting money here.
You can't add any food or drinks to your birthday party tab after you pay so when more people show up you have to pay full-price for food and drinks etc. What a rip-off that's intentionally designed to trap people into having to pay much more for everything. Next time we'll go to KIDS EMPIRE where you don't get ripped off.
Service: 1
Because my older son was misbehaving on the trampoline they didn’t let me buy wristbands bands for my younger kids who were behaving. Are they punishing my younger kids because of their older brother. It’s so not fair. I’m not going to this Chuck E. Cheese location anymore in west hills
Atmosphere: 2
Food: 2
Service: 1
The staff frequently congregates in the back where nobody can bug them leaving one maybe two people if you’re lucky out front to take orders and nobody is around to ask for help. You just stand there in amazement and wait and continue to wait and talk to the other people waiting around you about how bad the service is. Kind of ridiculous that in order to go in the bouncy house you have to buy $15 kids socks, which I hear are $10 during the week. The place itself isn’t that bad, but the staff leaves a lot to be desired. PS, my girlfriend threw up after the salad bar so watch out for that as well.
Atmosphere: 3
Food: 2
Service: 1
Good, but I hit my head
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Celery, Chuck E Cheese Meal
Wayyy Overpriced food took forever to get to us. By the time it did it was cold. Not to mention they put a trampoline inside that is not welcome for all children. My daughter just turned 10 and is tall for her age and they told her she is not allowed to go on the trampoline. Dear Chuck E. Cheese.... Do not put activities at your locations if you are going to exclude children. Make your activities inclusive for all children. Thank you.
Atmosphere: 2
Food: 1
Service: 1
One of our favorite places to go with my kids it's decent size, it's clean and the staff is nice.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Large Pizza, Chuck E Cheese Meal, Large Cheese Pizza
We bought a gold summer pass. We were there for 4 hours today and sadly in the last 30mins a group of kids around 9yrs old got on the trampoline with no blue payment band, or green socks that you get if you have paid. They told my 5 yr old and his friend to get off. They also told them they were going to hit them and brake their foot. The mom then told her kids to do whatever they wanted. So we left because the mom was as nasty as the kids. I will not be taking out another membership if the staff are charging me to go on the trampoline and telling bully’s not pay and push off paying customers. There was only two staff members there all day, one behind the till and one on the door. No one watching the trampoline. Very sad my 5 yr old and his friend had their first bullying at Chucky cheeses.
Atmosphere: 4
Food: 4
Service: 1
Super fun place with delicious pizza and fun games for kids and adults
Parking: Hundreds of parking spots are always free
Kid-friendliness: Games, fun atmosphere, pizza
Wheelchair accessibility: Easy access for wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pizza, Large Cheese Pizza, Regular Wings
This is Las Vegas for children.
Lots of bright flashing lots.
Child gambling.
The thrill of chasing a big ticket score. The thrill of the win. Yeah, it is a great places to bring the kids. The can run around for a few hours and have a blast. Sign up off the app. they are always running specials on there for food and games. This location now has a jumping area. The is a small additional cost. Worth it. Let them burn off any extra energy they may have gained from consuming large amounts of carbs.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Salad Bar, Large Cheese Pizza, Regular Wings
Very rude manager aproching costumer with a nasty attitude
Service: 1
Restaurantji Recommends
Went in to order just the pizza & bread stick
Vary pricey but good.
Spent 50 bucks for 1 pizza 2 drinks & salad bar
?
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Salad Bar
I was excited about the new trampoline concept, but they just added 3 small ones and now they’re charging like it’s six flags or something
Atmosphere: 2
Food: 2
Service: 1
My 2 and half year old loves running around here and security is at the door so kids can not leave without parents ??
Atmosphere: 5
Food: 5
Service: 5
I will only go to a place like Chuchy Cheese during the week during slow times as we don't like the all the craziness. So with that said when we visited there was really only one other family and they were finishing their visit. We ordered food which I know is overpriced but whatever, my complaint is over how long it took to get a regular order of boneless wings(nuggets) and 2 orders of fries. Easy 20-25 minutes... with no other orders. We will make sure we eat before coming next time.
Atmosphere: 4
Food: 2
Service: 3
My daughter loves here unfortunately, very bad costumer service. I was waiting for too long for one of them to come so I can pay. Very rude no Hi nothing. It’s very over priced here. For trampling they charge $20 if you don’t buy any points which is crazy. The pizza was burned out.Honestly waisting money here.
Atmosphere: 3
Food: 1
Service: 1
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