My first time coming here I caught a pic and a video of a cockroach climbing up the wall. There was dust everywhere, no paper towels, in the rest room, the entire place wasn’t the cleanest and I don’t plan on going back. The service however, was fairly good, it’s just not clean. Plus with younger kids working til 1:30am it seems a bit weird.
nelly
Service is great but the hours need to be changed. It is way too late for young kids to be closing at 1:30 especially when its not the summer. Owners need to change the hours!!!
Carol C
Consider the maturity of your young employees. They may drive your customers away
Atmosphere: 1
Service: 1
Kevin D
I recently visited Cold Stone Creamery in West Hills and ordered mango and coconut ice cream. While the staff were friendly and the store was clean, the ice cream itself was a huge disappointment. The coconut ice cream didn’t taste like coconut at all—it felt like eating melted ice cream with no distinct flavor. The mango ice cream was sour and had a strange, artificial taste, which made it feel like it was poor quality. Overall, it was a bad experience, and I won’t be coming back. Unfortunately, I expected more from Cold Stone.
Parking: This store located in a large shopping center with a lot of parking spaces so you always get a spot.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Strawberry Ice Cream
Josh Joshi
Asking for a tip when not even being served is wild.
Atmosphere: 1
Food: 3
Service: 1
Perry Sperling
Had it delivery coffee with hot fudge
Atmosphere: 5
Food: 5
Service: 5
Andrew L
Cold Stone has my favorite ice cream in the area - and that's even without the toppings. I'll never get enough of the French Vanilla. This location has been here for as long as I can remember and I hope it stays that way!
Atmosphere: 4
Food: 5
Service: 5
Logan Altieri
Horrible. They closed an hour earlier than it says on Google. My ice cream had hair in it. Me and my friends nights are ruined and I would never step foot in this piece of trash ever again. Workers were so rude.
Dietary restrictions: Not good for anyone who has a stomach, horrible food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cotton Candy with Waffle Cone
Kimia Alamdari
The store and tables are so old, restroom is extremely dirty! I’d never ever go back!
I had a good experience, staff are super friendly and the service is great. Dog friendly, the employee made us feel welcomed, she even gave me a pupcup for my dog. ??
Yaz
I had a good experience, staff are super friendly and the service is great. Dog friendly, the employee made us feel welcomed, she even gave me a pupcup for my dog. 🐶💕
Keevonne A. Smith
This is quite literally the slowest, most inefficienct, and rude cold stone I have ever been to the two tonight moved at speed of a snail. They had to be high on weed definitely wouldn’t recommend this location came on a Monday around 9
rebecca ocegueda
Went to get ice cream and it was closed at 10:00pm when online and on the door it said 10:30pm
My first time coming here I caught a pic and a video of a cockroach climbing up the wall. There was dust everywhere, no paper towels, in the rest room, the entire place wasn’t the cleanest and I don’t plan on going back. The service however, was fairly good, it’s just not clean. Plus with younger kids working til 1:30am it seems a bit weird.
Service is great but the hours need to be changed. It is way too late for young kids to be closing at 1:30 especially when its not the summer. Owners need to change the hours!!!
Consider the maturity of your young employees. They may drive your customers away
Atmosphere: 1
Service: 1
I recently visited Cold Stone Creamery in West Hills and ordered mango and coconut ice cream. While the staff were friendly and the store was clean, the ice cream itself was a huge disappointment. The coconut ice cream didn’t taste like coconut at all—it felt like eating melted ice cream with no distinct flavor. The mango ice cream was sour and had a strange, artificial taste, which made it feel like it was poor quality. Overall, it was a bad experience, and I won’t be coming back. Unfortunately, I expected more from Cold Stone.
Parking: This store located in a large shopping center with a lot of parking spaces so you always get a spot.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Strawberry Ice Cream
Asking for a tip when not even being served is wild.
Atmosphere: 1
Food: 3
Service: 1
Had it delivery coffee with hot fudge
Atmosphere: 5
Food: 5
Service: 5
Cold Stone has my favorite ice cream in the area - and that's even without the toppings. I'll never get enough of the French Vanilla. This location has been here for as long as I can remember and I hope it stays that way!
Atmosphere: 4
Food: 5
Service: 5
Horrible. They closed an hour earlier than it says on Google. My ice cream had hair in it. Me and my friends nights are ruined and I would never step foot in this piece of trash ever again. Workers were so rude.
Dietary restrictions: Not good for anyone who has a stomach, horrible food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cotton Candy with Waffle Cone
The store and tables are so old, restroom is extremely dirty! I’d never ever go back!
There's this cute guy there named Ethan
Restaurantji Recommends
I had a good experience, staff are super friendly and the service is great. Dog friendly, the employee made us feel welcomed, she even gave me a pupcup for my dog. ??
I had a good experience, staff are super friendly and the service is great. Dog friendly, the employee made us feel welcomed, she even gave me a pupcup for my dog. 🐶💕
This is quite literally the slowest, most inefficienct, and rude cold stone I have ever been to the two tonight moved at speed of a snail. They had to be high on weed definitely wouldn’t recommend this location came on a Monday around 9
Went to get ice cream and it was closed at 10:00pm when online and on the door it said 10:30pm
Delicious, love the fact that there open late!
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