I'm a longtime IHOP fan and have enjoyed the Burbank and Northridge locations—but I won’t be returning to this one. When guests who were seated after us got their meals before we did, I knew we were in for a bad experience. We ordered three items: two arrived after 30 minutes, and the third took 45. By that point, we were ready to leave and declined the final item. I understand that restaurants get busy, but attentive staff checks in, offers an ETA, and apologizes for delays. Great service might even include a small gesture to make up for the wait. We received none of that—not even an apology until we were leaving. Really disappointing.
Atmosphere: 3
Food: 3
Service: 1
Alejandro Haro
The hostess Kelly was extremely rude. She helped every single other guest before me even though I was there first. Also ignored my greeting and did not make eye contact
Atmosphere: 1
Food: 3
Service: 1
Sunshine Mcwane
The food was really fresh. Our server was I think Santiago? Great server. It was a tiny bit busy so we waited for our food a little bit but with the amount of customers they had it was not unreasonable at all. I got the chicken fajita tacos and I will definitely order that again. Pancakes were a tiny bit dry. Still good. Butter pecan syrup is always the best and I didn't even have to request it. They had it in the table. My baby's dad ordered I think the classic roasted turkey melt with onion rings. It came out really fresh. Definitely will come back again. Overall we had an excellent meal.
Atmosphere: 5
Food: 5
Service: 5
AL BEN
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Oso Bear
We were completely ignored by the servers, even after the head server stepped in and asked someone to take our order. They still didn’t bother with us. It honestly felt like we didn’t exist. We were patient and polite, but the service never came. Just a really frustrating and disappointing experience.
Service: 1
Zainab Cutlerywala
As always very pleasurable
Atmosphere: 5
Food: 5
Service: 5
Juniper Young
I had some chicken and waffles and they were good! The food was pretty good and the syrup flavors were fun. Overall, the experience was good.
Atmosphere: 5
Food: 4
Service: 4
DonJoe Soldier4Christ
The very best IHOP in LA county!!
Atmosphere: 5
Food: 5
Service: 5
Lisa Sobien
Great food and pretty good service for how busy it was. It was surprisingly really busy on Tuesday at 11 AM when we visited. There are a lot of graduations going on right now...
We waited about 20 minutes for a table (3 people). There were a lot of larger groups waiting longer. They have a bunch of 2 and 4 person booths, so larger groups had to wait for a more limited amount of table seating to be arranged.
Pretty standard IHOP atmosphere and food. Despite being busy, they were keeping it pretty clean and organized. Food came out pretty quickly and was tasty.
You need a code to access the bathroom door lock. So, a bit inconvenient there, but I guess they only want customers using it.
Atmosphere: 4
Food: 5
Service: 4
Mojgan Varzandeh
The West Hills iHope was spotless and organized, and the staff were nice and friendly. The food was amazing; in total, my family and I thoroughly enjoyed it. :) <3
Welcoming, fast service with great coffee. Senior deals are unbeatable. Personal attention appears to be their policy. It is easily found and ideal to meet a lunch or breakfast buddy.
Zuly Catherine Rivera Ortiz
The employees here have sour faces, server, and host. The only redeeming feature is the good attitude of the man cleaning the tables. He definitely won't be among my choices for dining next time.
Suleman Ishaque
Great quiet atmosphere. The waitress was excellent!
Oscar Flores
04.30.2025 On this day I experienced something unexpected.I ordered a Fajita Omelet from the menu. It says it comes with tomato and onion. We got served with plates on our table. I asked the waitress it says it comes with tomato and onions. She comes back with a small disposable container with both sauce and a sour cream one. Wife at her favorite place to dine in. I said to my self. Lol this is a joke! And the omelet it looked and tasted like it was cook in a microwave. I notice the value of the food has gone down. It was so unexpected lol. I could hardly believe that location where the place is located at a nice area. Located by surrounded all kind of nice clean stores, furniture store,competitive restaurants and movie theater. I give it a one star rating.
Elena I.
This is the cleanest IHOP I’ve ever been to, the food and service was also great.
I'm a longtime IHOP fan and have enjoyed the Burbank and Northridge locations—but I won’t be returning to this one. When guests who were seated after us got their meals before we did, I knew we were in for a bad experience.
We ordered three items: two arrived after 30 minutes, and the third took 45. By that point, we were ready to leave and declined the final item.
I understand that restaurants get busy, but attentive staff checks in, offers an ETA, and apologizes for delays. Great service might even include a small gesture to make up for the wait. We received none of that—not even an apology until we were leaving.
Really disappointing.
Atmosphere: 3
Food: 3
Service: 1
The hostess Kelly was extremely rude. She helped every single other guest before me even though I was there first. Also ignored my greeting and did not make eye contact
Atmosphere: 1
Food: 3
Service: 1
The food was really fresh. Our server was I think Santiago? Great server. It was a tiny bit busy so we waited for our food a little bit but with the amount of customers they had it was not unreasonable at all. I got the chicken fajita tacos and I will definitely order that again. Pancakes were a tiny bit dry. Still good. Butter pecan syrup is always the best and I didn't even have to request it. They had it in the table. My baby's dad ordered I think the classic roasted turkey melt with onion rings. It came out really fresh. Definitely will come back again. Overall we had an excellent meal.
Atmosphere: 5
Food: 5
Service: 5
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
We were completely ignored by the servers, even after the head server stepped in and asked someone to take our order. They still didn’t bother with us. It honestly felt like we didn’t exist. We were patient and polite, but the service never came. Just a really frustrating and disappointing experience.
Service: 1
As always very pleasurable
Atmosphere: 5
Food: 5
Service: 5
I had some chicken and waffles and they were good! The food was pretty good and the syrup flavors were fun. Overall, the experience was good.
Atmosphere: 5
Food: 4
Service: 4
The very best IHOP in LA county!!
Atmosphere: 5
Food: 5
Service: 5
Great food and pretty good service for how busy it was. It was surprisingly really busy on Tuesday at 11 AM when we visited. There are a lot of graduations going on right now...
We waited about 20 minutes for a table (3 people). There were a lot of larger groups waiting longer. They have a bunch of 2 and 4 person booths, so larger groups had to wait for a more limited amount of table seating to be arranged.
Pretty standard IHOP atmosphere and food. Despite being busy, they were keeping it pretty clean and organized. Food came out pretty quickly and was tasty.
You need a code to access the bathroom door lock. So, a bit inconvenient there, but I guess they only want customers using it.
Atmosphere: 4
Food: 5
Service: 4
The West Hills iHope was spotless and organized, and the staff were nice and friendly. The food was amazing; in total, my family and I thoroughly enjoyed it. :) <3
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Welcoming, fast service with great coffee. Senior deals are unbeatable. Personal attention appears to be their policy. It is easily found and ideal to meet a lunch or breakfast buddy.
The employees here have sour faces, server, and
host. The only redeeming feature is the good attitude of the man cleaning the tables. He definitely won't be among my choices for dining next time.
Great quiet atmosphere. The waitress was excellent!
04.30.2025
On this day I experienced something unexpected.I ordered a Fajita Omelet from the menu. It says it comes with tomato and onion. We got served with plates on our table.
I asked the waitress it says it comes with tomato and onions. She comes back with a small disposable container with both sauce and a sour cream one. Wife at her favorite place to dine in. I said to my self. Lol this is a joke!
And the omelet it looked and tasted like it was cook in a microwave.
I notice the value of the food has gone down. It was so unexpected lol. I could hardly believe that location where the place is located at a nice area. Located by surrounded all kind of nice clean stores, furniture
store,competitive restaurants and movie theater.
I give it a one star rating.
This is the cleanest IHOP I’ve ever been to, the food and service was also great.
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