McDonald's

6433 Platt Ave, West Hills
(818) 883-2301

Recent Reviews

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Gus T

I have to admit is my fault to come again to this place knowing and having experienced the worst customer service. Again standing in front of the cashier for 8 minutes after I've placed my order finally someone approached me with an attitude like is it was my fault to ask for my order.
Shame on them.
(We are short of employees they said)

E V (Mr Fearlessss)

I needed to pick up an Uber delivery at eleven thirty p m , but the restaurant had already closed at ten p m. For some reason , customers can still make uber orders even if the restaurants closed.

Atmosphere: 1

Food: 1

Service: 1

Arshia K

They stole my money when I ordered from the kiosk and they said they didn’t have my order when it took the money from my account.

Atmosphere: 1

Food: 1

Service: 1

Jorge Rafael Ruiz Romo

Excellent 👍 thanks soo much appreciated you helped Blessed 🙏❤️

Atmosphere: 5

Food: 5

Service: 5

Yigal Nagar

Never again in this location!!!
Order the food in the store and had to wait over 40 minutes!! They chose to service the drive through while in store customer waited since the in store customers paid in advance.
Do Not go to this location!

Atmosphere: 1

Food: 1

Service: 1

Peacewalker267

Slow service

Atmosphere: 1

Service: 1

Fred H

Typical fast food place

Atmosphere: 2

Food: 3

Service: 3

Arshi Shakeri

Next time, don’t ask me to go up and park on “drivethru 1” for the food to “come to me shortly”, just for me to sit there for 10 minutes, and then come in and check to see what’s going on, just to be told “oh yea it looks like your order was skipped, can I get you anything else?” People have to get to work and other places. I was using my birthday offer and it got wasted because you guys simply forgot about the order. I understand that accidents happen, just don’t do it again to anyone else.

Service: 1

richard nuttall

Fresh Fry’s and great service

Atmosphere: 5

Food: 5

Service: 5

Anastasio Timbinaris

Ordered in the app and picked up in the drive thru. Friendly and accurate service.

Atmosphere: 5

Food: 5

Service: 5

regesterw

I’ve been there 4 times in the last week.. each time I was made to wait in a parking spot each time because the food ordered was not ready..kids meals etc. the menu is smaller than it used to be , this was the best Mc Donald’s until they got rid of all there older staff..new young staff is in a hurry and isn’t interested in quality...I can put up with that crap ... but cold fries in the kids meal ain’t good!!! Sorry you are on a 6 month suspension...5/26/2025 I’ve been back many times since the first part of this review years ago.. it isn’t a good restaurant anymore.. food is not hot , the service staff is rude and in a hurry!! I’ll not bother them anymore… we got plenty of other junk food options elsewhere… more than three times I gave them a 6 month suspension and would not eat there.. they are done for good now..

Atmosphere: 1

Food: 5

Service: 1

CJ Benterou

Couldn’t believe how much more everything cost. My burger was puny, the perfect size for a young child! Disappointed with the ice cream sundaes. I should have gone elsewhere.

Atmosphere: 3

Food: 2

Service: 2

Laura Conejo

The food was excellent, even though the servings get smaller and smaller every time. Cashiers are somewhat cold, not very good service. The tables were dirty. There are not too many options on where to sit.

Atmosphere: 3

Food: 5

Service: 2

The Kozmonaut

Business breakfasts while traveling. Good. Freshly cooked too.

Atmosphere: 5

Food: 5

Service: 5

Edward

Hands down one of the best Mcd I have been to in the last year. Clean, safe, amazing service, and quality controlled food. Easiest way to see if a Mcd takes care of their food is the fries and sweet tea, and both were great. The fries are lightly salted, so you can ask for more salt (against your own health) if you prefer more flavor, but both sweet and unsweetened tea taste crisp, meaning they manage brewing the tea by the book.

Atmosphere: 5

Food: 5

Service: 5

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