Olive Garden Italian Restaurant
6501 Fallbrook Ave, West Hills
(818) 932-9801
Recent Reviews
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Great place for lunch !
Atmosphere: 5
Food: 5
Service: 5
Mike and Pablo at Olive Garden were absolutely amazing! The service was outstanding friendly, attentive, and genuinely made our experience special. The Italian food was incredible, so flavorful and delicious, and the prices were fantastic for such quality. I’ve never had service this good at a restaurant before truly one of the best experiences ever felt like i was at a house 😂
Atmosphere: 5
Food: 5
Service: 5
Delicious food and affordable 😋
Atmosphere: 5
Food: 5
Service: 5
We’ve been coming here for years, mainly because of the service. Unfortunately, that experience has changed since Sara Rodriguez became the manager. A small but important detail was mishandled, and instead of being resolved reasonably, it was turned into an unnecessary issue.
We ordered six meals. Two of them were supposed to come with either soup or salad. I arrived a bit late and joined the group, and before any food or sides were served, my husband realized we had both ordered the same side. I politely asked the waitress to change one of the sides from salad to soup. I was told this was impossible, even though nothing had been served yet.
What makes this more frustrating is that no second salad was ever brought to the table, which means we were charged for a side that was never served at all. This is especially confusing since the salad is unlimited refill anyway, making the refusal to switch it to soup even more unreasonable.
This isn’t about a salad. We’ve been loyal customers for years, we always order generously, and often leave food behind. It’s about how situations like this are handled. Unfortunately, this experience showed how poor management can drive away long-time customers.
Atmosphere: 3
Food: 3
Service: 1
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
I was here to have lunch. Food & the service by Jasmine were great. I will visit again!
Atmosphere: 5
Food: 5
Service: 5
Very nice and friendly staff, but the food quality compared to the branch in Massachusetts wasn’t good. Excellent service and moderate prices.
Atmosphere: 4
Food: 4
Service: 5
Still love that they have endless pasta
Atmosphere: 3
Food: 4
Service: 3
Came for the Never-Ending Pasta Bowl promo. The ad mentioned it was $13.99 but the price at this location is $17.99. If you want extra protein (chicken, meatballs, or sausage), it's an extra $5.49. I was a bit disappointed at the kinda bait-and-switch between the ad price vs. actual price but it's still a good deal nonetheless. Our server was very friendly and efficient. Always asked us if we needed anything. Parking can be a bit challenging due to the Walmart across the parking lot.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Service
One of my friends and I ordered the Chicken Parmesan with spaghetti and it was slightly over crispy on the bottom crust, but very delicious 😋 . I had the Ministronie Soup with my dinner and it was excellent. The service was spot on and superb as our table never needed to try to flag anyone to request more of anything. We all enjoyed the atmosphere and it was easy to hear each other to have an enjoyable conversation and visit with one another. The price of the dinner was in line for the good food and great time we experienced. Overall, we all concluded our dinner by agreeing we will definitely be coming back.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
We ordered two Chicken & Gnocchi soups, but one bowl had only one gnocchi and the other had only two. We also ordered the Chicken Parmigiana, which was overly salty and the breading lacked crunch. Overall, this experience was disappointing, and my family and I left unsatisfied.
Atmosphere: 4
Food: 3
Service: 5
This is for a Take out order
We ordered 3 plates of Chicken Scampi and 1 Chicken Tortellini plate. The food was good but they forgot the Salad Dressing and Breadsticks!
Pretty ridiculous to forget those things on a check that’s over $100
Atmosphere: 3
Food: 4
Service: 1
Went here at 5pm before any sort of rush! The bartender took about 10 min to make my mom’s drink and had to be reminded to make it!
I asked for angel hair instead of spaghetti and still got spaghetti! The chicken was so dry! The piece my mom got was alright but mine was so dry and rubbery!
Being someone who works in customer service, it pains me when I don’t receive the service I’d want to give my own customers!
Food was great. Server was awesome
Atmosphere: 5
Food: 5
Service: 5
The food and wait staff were excellent.
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