Terrible experience at Firestone Woodland Hills. The food was a complete disappointment — my steak was served cold, and the sides weren’t any better. The Caesar salad was especially awful, made with wilted lettuce and cheap, low-quality ingredients. To make things worse, the staff were far from friendly — every employee I encountered was rude and aggressive, making the whole experience uncomfortable. Definitely not worth the visit.
Atmosphere: 2
Food: 1
Service: 1
Leanna Bruckner
They ran out of lemon garlic sauce and didn’t have our 6:00pm order ready until 6:45pm. I tried to call later… no one answered.
This whole experience was disappointing and we missed the surprise dinner because of their 45 minute delay.
I DO NOT recommend going here.
Atmosphere: 1
Food: 1
Service: 1
Tareas 231
Honestly the food here sucked. The mac n cheese had like two shreds of cheese and the macaroni had 0 color and tasted like straight up pasta with butter and nothing else. Ribs were also mid. Almost $80 for 2 ppl for mid food is ridiculous, service was fine I guess. I would go to literally any other place if I wanted meat next time.
Atmosphere: 2
Food: 2
Service: 4
carlos andrade
Love it. All of this for $50. 4 people can eat comfortable.
Atmosphere: 5
Food: 5
Service: 5
May Alcala
Ordered family dinner online, it was suppose to be ready by 5:15pm. It wasn't, it was delayed by 20 min. The restaurant credited me $30 on a $280 bill. Yet Dinner was late for our guests.
Food: 4
Service: 2
Sherri P
It's interesting. Once you buy you're food at the counter you don't see anyone again. No one asks if you need anything. I had never been there before so I asked for a box. She looked like she was annoyed. My aunt needed a bag. She never came back. The young man at the counter with the dreads was awesome
Atmosphere: 3
Food: 3
Service: 2
Noelle Gortner
EXCELLENT food I highly recommend it if you're looking for for decent BBQ. My mom and I eat dinner at least every 2 weeks. It's worth the drive from Valley Village, California.
Atmosphere: 5
Food: 5
Service: 5
Tasha Dixon
Delicious BBQ and great size portions
Atmosphere: 5
Food: 5
Service: 5
Dmitry A
We have been coming to this location for the past few years. The quality and quantity has changed for the better. We loved their new walnut salad. Very delicious. Also their pizzas are awesome. Kudos to stone fire.
Atmosphere: 5
Food: 5
Service: 5
Eli
Michael was the best guy I’ve had serve me thank you will be coming again
Great casual ambience. You order at the counter. They give you a number. You find your own table. They bring the food to you in a few minutes. If you ordered fountain drinks, they give you cups to fill drinks yourself from the nearby fountain drink dispensers. Had the tri-tip (medium rare), Caesars salad, potato salad and Alfredo pasta. Lots of food for two! Great value. Even had some leftovers to go. Also, ordered a to-go shareable slice of carrot cake and blueberry cake with the topping on the side. Service is friendly and efficient. Easy free parking lot around the building.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Tri-Tip Meal
Ronen (Elevate Luxury Living)
Great Pizza 🍕
Atmosphere: 5
Food: 5
Service: 5
Straw Bvnny
I had a fantastic experience at Stonefire Grill! From the moment I walked in, the atmosphere was warm and welcoming. The food was absolutely delicious — everything was fresh, flavorful, and perfectly cooked. I ordered the tri-tip and garlic mashed potatoes, and they did not disappoint. The portions were generous, and it’s clear they take pride in the quality of their ingredients.
What really made the visit stand out, though, was the excellent customer service. A staff member named Jaden helped us out, and he was incredibly polite, attentive, and professional. He went out of his way to make sure our order was just right and checked in to see if we needed anything else. His great attitude and attention to detail really elevated the whole experience.
Highly recommend Stonefire Grill if you're looking for great food and even better service. Ask for Jaden — you’ll be in great hands!
Atmosphere: 5
Food: 5
Service: 5
Shannon Palulis
I’m overwhelmed with gratitude for the exceptional service I received at the Stone Fire West Hills location during a challenging health journey. When I reached out to them with a special request to support the incredible healthcare workers caring for me, they went ABOVE AND BEYOND to make it happen. Matt and Henry, in particular, showed the utmost sensitivity, understanding, and urgency in ensuring that my meal delivery was handled with love and care. Their kindness, empathy, and dedication to their customers are truly remarkable. They understood the importance of showing appreciation to the nurses, pharmacists, lab employees, and entire healthcare team who have been my angels during this journey. The way they treated me and my request with compassion and priority is a testament to the exceptional character of their establishment. I wholeheartedly recommend supporting this restaurant due to their genuine care and humanity they brought to this interaction. I’m a huge supporter of spending my hard earned money at a place where the business truly cares about the customer, and that’s what I found. Thank you, Matt, Henry, and the entire team, for being beacons of kindness and compassion. You are making a real difference in people's lives.
Service: 5
Richard Naimy
Stonefire Grill is a trusted family favorite. We always order the Family Size BBQ Chopped Salad with chicken or tri-tip (miss the half-and-half option!), lemon garlic chicken breast à la carte, 12 breadsticks, cauliflower with tahini, and the BBQ beans. The kids love the chicken strips, and my daughter sometimes goes for the kids’ ribs.
The ranch, BBQ sauce, and chili lime dressing are essentials—we always ask for extra. We dine in about 40% of the time and pick up the rest. The takeout process is smooth, and the food holds up well at home.
Stonefire is consistent, filling, and always a crowd-pleaser. We just wish they’d bring back some of the salad flexibility.
Go-to for reliable, flavorful meals that feed the whole family.
Terrible experience at Firestone Woodland Hills.
The food was a complete disappointment — my steak was served cold, and the sides weren’t any better. The Caesar salad was especially awful, made with wilted lettuce and cheap, low-quality ingredients. To make things worse, the staff were far from friendly — every employee I encountered was rude and aggressive, making the whole experience uncomfortable. Definitely not worth the visit.
Atmosphere: 2
Food: 1
Service: 1
They ran out of lemon garlic sauce and didn’t have our 6:00pm order ready until 6:45pm. I tried to call later… no one answered.
This whole experience was disappointing and we missed the surprise dinner because of their 45 minute delay.
I DO NOT recommend going here.
Atmosphere: 1
Food: 1
Service: 1
Honestly the food here sucked. The mac n cheese had like two shreds of cheese and the macaroni had 0 color and tasted like straight up pasta with butter and nothing else. Ribs were also mid. Almost $80 for 2 ppl for mid food is ridiculous, service was fine I guess. I would go to literally any other place if I wanted meat next time.
Atmosphere: 2
Food: 2
Service: 4
Love it. All of this for $50. 4 people can eat comfortable.
Atmosphere: 5
Food: 5
Service: 5
Ordered family dinner online, it was suppose to be ready by 5:15pm. It wasn't, it was delayed by 20 min. The restaurant credited me $30 on a $280 bill. Yet Dinner was late for our guests.
Food: 4
Service: 2
It's interesting. Once you buy you're food at the counter you don't see anyone again. No one asks if you need anything. I had never been there before so I asked for a box. She looked like she was annoyed. My aunt needed a bag. She never came back. The young man at the counter with the dreads was awesome
Atmosphere: 3
Food: 3
Service: 2
EXCELLENT food I highly recommend it if you're looking for for decent BBQ. My mom and I eat dinner at least every 2 weeks. It's worth the drive from Valley Village, California.
Atmosphere: 5
Food: 5
Service: 5
Delicious BBQ and great size portions
Atmosphere: 5
Food: 5
Service: 5
We have been coming to this location for the past few years. The quality and quantity has changed for the better. We loved their new walnut salad. Very delicious. Also their pizzas are awesome. Kudos to stone fire.
Atmosphere: 5
Food: 5
Service: 5
Michael was the best guy I’ve had serve me thank you will be coming again
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great casual ambience. You order at the counter. They give you a number. You find your own table. They bring the food to you in a few minutes. If you ordered fountain drinks, they give you cups to fill drinks yourself from the nearby fountain drink dispensers. Had the tri-tip (medium rare), Caesars salad, potato salad and Alfredo pasta. Lots of food for two! Great value. Even had some leftovers to go. Also, ordered a to-go shareable slice of carrot cake and blueberry cake with the topping on the side. Service is friendly and efficient. Easy free parking lot around the building.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Tri-Tip Meal
Great Pizza 🍕
Atmosphere: 5
Food: 5
Service: 5
I had a fantastic experience at Stonefire Grill! From the moment I walked in, the atmosphere was warm and welcoming. The food was absolutely delicious — everything was fresh, flavorful, and perfectly cooked. I ordered the tri-tip and garlic mashed potatoes, and they did not disappoint. The portions were generous, and it’s clear they take pride in the quality of their ingredients.
What really made the visit stand out, though, was the excellent customer service. A staff member named Jaden helped us out, and he was incredibly polite, attentive, and professional. He went out of his way to make sure our order was just right and checked in to see if we needed anything else. His great attitude and attention to detail really elevated the whole experience.
Highly recommend Stonefire Grill if you're looking for great food and even better service. Ask for Jaden — you’ll be in great hands!
Atmosphere: 5
Food: 5
Service: 5
I’m overwhelmed with gratitude for the exceptional service I received at the Stone Fire West Hills location during a challenging health journey. When I reached out to them with a special request to support the incredible healthcare workers caring for me, they went ABOVE AND BEYOND to make it happen. Matt and Henry, in particular, showed the utmost sensitivity, understanding, and urgency in ensuring that my meal delivery was handled with love and care.
Their kindness, empathy, and dedication to their customers are truly remarkable. They understood the importance of showing appreciation to the nurses, pharmacists, lab employees, and entire healthcare team who have been my angels during this journey. The way they treated me and my request with compassion and priority is a testament to the exceptional character of their establishment.
I wholeheartedly recommend supporting this restaurant due to their genuine care and humanity they brought to this interaction. I’m a huge supporter of spending my hard earned money at a place where the business truly cares about the customer, and that’s what I found. Thank you, Matt, Henry, and the entire team, for being beacons of kindness and compassion. You are making a real difference in people's lives.
Service: 5
Stonefire Grill is a trusted family favorite. We always order the Family Size BBQ Chopped Salad with chicken or tri-tip (miss the half-and-half option!), lemon garlic chicken breast à la carte, 12 breadsticks, cauliflower with tahini, and the BBQ beans. The kids love the chicken strips, and my daughter sometimes goes for the kids’ ribs.
The ranch, BBQ sauce, and chili lime dressing are essentials—we always ask for extra. We dine in about 40% of the time and pick up the rest. The takeout process is smooth, and the food holds up well at home.
Stonefire is consistent, filling, and always a crowd-pleaser. We just wish they’d bring back some of the salad flexibility.
Go-to for reliable, flavorful meals that feed the whole family.
Atmosphere: 5
Food: 5
Service: 5
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