I’m kinda mad. This is my favorite chipotle near my work, and I come here often and will come by more, but I decided to stretch my wallet today to get quac in this economy. They go for the scoop and hit it to level it off to not give much. That’s normal practice But when it came to putting it on my dish, less than half fell off the big spoon and they moved on. I looked in disappointment at my couple tablespoons of guac. Food was delicious though. They prep it well, on higher end of chipotle flavor. I will be back. I hope they can do better. Will update review as needed.
Atmosphere: 5
Food: 5
Service: 3
Cristina Dzh
Never seen such a messy Chipotle before. We got inside exactly at 10:45 and the space was dirty, tables dirty, overall space had crumbs/trash pieces. Where they prepare food, that area was messy and did not look appealing to the eye. They really need to emphasize on cleanliness since they're serving Food!
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Chicken Bowl
Matt Criswell
I've had plenty of mediocre chipotle burritos (haven't we all?), but very recently at this location I had my first one that was literally GROSS. Something was bitter and rotten tasting in it, and I feel a little off today. It sucks when you go into a place and hand them a good chunk of money to get something that is literally nasty and gross (not just "not that great"). And the place was visibly dirty and cluttered. Owner, general manager, where are you?
Atmosphere: 2
Service: 3
Ebony Washington
With all do respect……… no one cares, no one values customer service no more 😤This Chipotle is ABSOLUTELY horrific, from the messy presentation of the food, customer service and I don’t care attitude from the staff. Even though they needed to clean around the food and put out some fresh food, I still decided to give them a try (plus) I had been working ALL day & was tired….my family needed to eat. Run away and DON’T look back 😕😐
Atmosphere: 1
Food: 1
Service: 1
Botir Hawley
Ordered food from DD making sure double meat was marked and when I got the bowel, there was hardly any meat in it. Love the food but they need to work on their portions. I can’t finish rest of my bowel because it’s all rice and lettuce. Come on chipotle! Do better.
Food: 2
Ms. Jackson
The food was fine. Customer service was very horrible!!! I had spoken to crew member and manager both displayed very unprofessional demeanor towards me!! I went there 30Nov2024 to order. I used my cash app offer where it takes 5% off orders. Well I paid $33 which where it applied on cash app. We'll the crew mbr argues with me that I still owe. Mind you have used cash app offers all the time and at Chipotle and this location a few times. Manager is involved and still say I owe when I didn't. It was so embarrassing 😳 and humiliating that a guy behind me paid the rest of the amount 🙃 he said they've done that to him. Yall they didn't even give my receipt when I asked for it!! Staff was very rude!! Very disappointed 😞
Atmosphere: 1
Food: 5
Service: 1
Tim Sebeni
Great fresh food for a reasonable price. I can get two meals out of one of their burrito bowls.
Atmosphere: 4
Food: 5
Service: 5
Trang Gardner
I came here on a weekday at like 2pm so nobody was there. The worker was very patient with me as I made 4 different orders. My husband always orders a double wrapped burrito and they know how to do it here. They also give you a decent amount of food. Definitely come back! The place is huge so there are a lot of seats inside if you want to dine in.
The last few visits the honey chicken tasted weird and they are consistently out of items. "Not just right now but completely out" Sure enough next visit "we're completely out..." So we're done.
I usually get to this store right around the lunch hour, and I'm always surprised at how quickly they get everyone through the line. My only complaint is that they could be better about communicating to the cook when certain food items are getting low rather than waiting until they run out. Other than that, my food always tastes fresh, and the portion size is what I would expect from Chipotle.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Bowl
Allie B
This location is pretty well managed but as with any Chipotle there is only one register and one line so when a problem arises the entire assembly line come to an abrupt halt.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito
Tyra Barnum
I had an unpleasant experience at the West Sacramento Chipotle today. I ordered a salad and requested the beans and vegetables on the side to prevent my lettuce from getting soggy. They were out of fajita vegetables, so I patiently waited for them to be prepared. However, when the employee (I believe her name was Anna) brought my order, she seemed irritated by my request for extra dressing. She practically tossed my salad onto the counter, sliding it towards me with an attitude. I pointed out her rudeness, but she ignored me and walked away.
I spoke to the manager about the incident, and he apologized for Anna's behavior. Kevin, the cashier, also expressed his apologies and was very professional and kind. Despite their efforts, this negative encounter has left a lasting impression,and I will not be returning to this Chipotle location.
I understand that everyone has bad days, but basic courtesy should always be a priority in customer service. Perhaps some additional training or a reminder of the importance of treating customers with respect, even when stressed, would be beneficial for the staff at this location. This is not the kind of service I have come to expect from Chipotle. Though I do commend the manager and Kevin for their handling of the situation.
Atmosphere: 4
Food: 3
Service: 1
Roberta Hewitt
I love the Tuesday margaritas
Atmosphere: 5
Food: 5
Service: 5
Jonathan Fernandez
Chipotle in general has gone way downhill. But this location is the best in the area. When we rarely get Chipotle, we come to this location due to the service, better quality food, and better portions than other locations.
I’m kinda mad. This is my favorite chipotle near my work, and I come here often and will come by more, but I decided to stretch my wallet today to get quac in this economy. They go for the scoop and hit it to level it off to not give much. That’s normal practice But when it came to putting it on my dish, less than half fell off the big spoon and they moved on. I looked in disappointment at my couple tablespoons of guac. Food was delicious though. They prep it well, on higher end of chipotle flavor. I will be back. I hope they can do better. Will update review as needed.
Atmosphere: 5
Food: 5
Service: 3
Never seen such a messy Chipotle before. We got inside exactly at 10:45 and the space was dirty, tables dirty, overall space had crumbs/trash pieces. Where they prepare food, that area was messy and did not look appealing to the eye. They really need to emphasize on cleanliness since they're serving Food!
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Chicken Bowl
I've had plenty of mediocre chipotle burritos (haven't we all?), but very recently at this location I had my first one that was literally GROSS. Something was bitter and rotten tasting in it, and I feel a little off today. It sucks when you go into a place and hand them a good chunk of money to get something that is literally nasty and gross (not just "not that great"). And the place was visibly dirty and cluttered. Owner, general manager, where are you?
Atmosphere: 2
Service: 3
With all do respect……… no one cares, no one values customer service no more 😤This Chipotle is ABSOLUTELY horrific, from the messy presentation of the food, customer service and I don’t care attitude from the staff. Even though they needed to clean around the food and put out some fresh food, I still decided to give them a try (plus) I had been working ALL day & was tired….my family needed to eat. Run away and DON’T look back 😕😐
Atmosphere: 1
Food: 1
Service: 1
Ordered food from DD making sure double meat was marked and when I got the bowel, there was hardly any meat in it. Love the food but they need to work on their portions. I can’t finish rest of my bowel because it’s all rice and lettuce. Come on chipotle! Do better.
Food: 2
The food was fine. Customer service was very horrible!!! I had spoken to crew member and manager both displayed very unprofessional demeanor towards me!! I went there 30Nov2024 to order. I used my cash app offer where it takes 5% off orders. Well I paid $33 which where it applied on cash app. We'll the crew mbr argues with me that I still owe. Mind you have used cash app offers all the time and at Chipotle and this location a few times. Manager is involved and still say I owe when I didn't. It was so embarrassing 😳 and humiliating that a guy behind me paid the rest of the amount 🙃 he said they've done that to him. Yall they didn't even give my receipt when I asked for it!! Staff was very rude!! Very disappointed 😞
Atmosphere: 1
Food: 5
Service: 1
Great fresh food for a reasonable price. I can get two meals out of one of their burrito bowls.
Atmosphere: 4
Food: 5
Service: 5
I came here on a weekday at like 2pm so nobody was there. The worker was very patient with me as I made 4 different orders. My husband always orders a double wrapped burrito and they know how to do it here. They also give you a decent amount of food. Definitely come back! The place is huge so there are a lot of seats inside if you want to dine in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Burrito, Steak, Queso, Chips
Delicious food, I would recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
The last few visits the honey chicken tasted weird and they are consistently out of items. "Not just right now but completely out" Sure enough next visit "we're completely out..." So we're done.
Restaurantji Recommends
I usually get to this store right around the lunch hour, and I'm always surprised at how quickly they get everyone through the line. My only complaint is that they could be better about communicating to the cook when certain food items are getting low rather than waiting until they run out. Other than that, my food always tastes fresh, and the portion size is what I would expect from Chipotle.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Bowl
This location is pretty well managed but as with any Chipotle there is only one register and one line so when a problem arises the entire assembly line come to an abrupt halt.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito
I had an unpleasant experience at the West Sacramento Chipotle today. I ordered a salad and requested the beans and vegetables on the side to prevent my lettuce from getting soggy. They were out of fajita vegetables, so I patiently waited for them to be prepared. However, when the employee (I believe her name was Anna) brought my order, she seemed irritated by my request for extra dressing. She practically tossed my salad onto the counter, sliding it towards me with an attitude. I pointed out her rudeness, but she ignored me and walked away.
I spoke to the manager about the incident, and he apologized for Anna's behavior. Kevin, the cashier, also expressed his apologies and was very professional and kind. Despite their efforts, this negative encounter has left a lasting impression,and I will not be returning to this Chipotle location.
I understand that everyone has bad days, but basic courtesy should always be a priority in customer service. Perhaps some additional training or a reminder of the importance of treating customers with respect, even when stressed, would be beneficial for the staff at this location. This is not the kind of service I have come to expect from Chipotle. Though I do commend the manager and Kevin for their handling of the situation.
Atmosphere: 4
Food: 3
Service: 1
I love the Tuesday margaritas
Atmosphere: 5
Food: 5
Service: 5
Chipotle in general has gone way downhill. But this location is the best in the area. When we rarely get Chipotle, we come to this location due to the service, better quality food, and better portions than other locations.
Food: 3
Service: 5
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