Cold Stone Creamery West Sacramento CA

milkshake more like milk.

I came here yesterday for my son's birthday after he got out at the high school. I thought something was off about my ice cream (apart from ALL the ice cream having looked like the freezer they were in was off for a long time since they were all nearly melted) when I was eating it. My husband got his and said the brownies they used were definitely stale, and yep that's what it is. My butterfingers in mine are 100% left out for days they're disgusting. Even the sweet cream ice cream tastes off. I would assume having melted and refrozen multiple times would make it that way. How do you even get ice cream to taste stale. Thats a gift. Also lol they were just like three giant chunks of butter finger instead of crushed up. Its not like she was overwhelmed, we were the only ones in there. This place should be shut down I don't think they are doing food safety checks properly here.

Too much bad service 🤮 I came to order door dash. I have been waiting for 25 to 30 minutes and my order is not ready yet. There was only one girl working here, and at this time she also didn't know how to work well and I spent a lot of time waiting. Totally bull shit 😡

Ice cream is amazing

They have a weird schedule. For whatever reason I can't get ice cream anymore from here before 3:00 p.m

Atmosphere: 2

Food: 4

Service: 1

Came here to pick up an online order. I have been sitting here for half an hour now. Multiple groups have came and left since I got here. I thought the purpose of mobile orders was to avoid the wait, yet here I am having my time wasted while everyone else is being serviced right away. Makes no sense. I get they're busy on a weekend, but I got here before all of these other people.

Atmosphere: 1

Service: 1

This place I will highly recommend. Great service with friendly employees

Atmosphere: 5

Food: 5

Service: 5

I usually don’t write reviews, but felt the need to because Ytzel’s customer service was incredible. She was extremely sweet and patient with me, and I feel like it’s rare to receive service like that nowadays. Thank you so much, Yztel! You truly were a tremendous help!

Service: 5

Andrea at this Cold Stone offered excellent customer service for our large group. Quick service, and delicious ice cream!

Atmosphere: 5

Food: 5

Service: 5

Great ice cream good place for ice cream.

Atmosphere: 4

Food: 5

Service: 4

I came here like 2 years ago when I was skating with my cousin because I was visiting and I got to come in on my skates which made me happy and I got a bunch of toppings and it tasted so good and on the way back to my cousin’s house I fell with my ice cream and I almost cried but luckily I caught it and it still tasted good. Get ice cream here the people reviewing it bad are really getting worked up over ice cream like what

Atmosphere: 5

Food: 5

Service: 5

Great staff and delicious ice cream 🍨

We went there today waited for about 25 minutes for somebody to wait on us in the meantime the girl that was working on something acted like she was annoyed and then when she finally was told to take our order my daughter asked for a banana milkshake she asked if they put real bananas in their shakes they told her they did, when she got the milkshake there was no bananas in it I asked for a strawberry shake I was told that mine would have chopped up strawberries in it ,that too was a lie.

My son loved his cake.. friendly staff

I came in today and girl that was working was very helpful and nice