Cold Stone Creamery West Sacramento CA

Came here last night 10-25-2025 around 7pm and customer service was extremely slow and unwelcoming‼️There was only 1 customer ahead of me and 2 female employees. I waited at least 5 minutes before the girl even started helping the customer ahead of me. I waited about 10 minutes before my order was taken because 1 girl wouldn’t stop cleaning the machines to help. There was no cookie dough in my large serving of ice cream. I spent about 15 minutes here when there was only 1 person ahead of me. I will never come here again.

Someone has some explaining to do. Mud Pie Mojo requires peanut butter - some some cheap peanut syrup. Worst Mud Pie Mojo ever - and likely in violation of your franchise agreement.

The recipe:
The core ingredients of Cold Stone’s Mud Pie Mojo are: Coffee Ice Cream, OREO cookies, peanut butter, roasted almonds, and fudge.

Amazing service by the staff and especially Emiliana. Staff is always friendly and greets you right when you enter. My order is made perfectly each time. If you need a cake, make sure to order here from Emiliana. She makes just what you need for those special occasions.

milkshake more like milk.

I came here yesterday for my son's birthday after he got out at the high school. I thought something was off about my ice cream (apart from ALL the ice cream having looked like the freezer they were in was off for a long time since they were all nearly melted) when I was eating it. My husband got his and said the brownies they used were definitely stale, and yep that's what it is. My butterfingers in mine are 100% left out for days they're disgusting. Even the sweet cream ice cream tastes off. I would assume having melted and refrozen multiple times would make it that way. How do you even get ice cream to taste stale. Thats a gift. Also lol they were just like three giant chunks of butter finger instead of crushed up. Its not like she was overwhelmed, we were the only ones in there. This place should be shut down I don't think they are doing food safety checks properly here.

Too much bad service 🤮 I came to order door dash. I have been waiting for 25 to 30 minutes and my order is not ready yet. There was only one girl working here, and at this time she also didn't know how to work well and I spent a lot of time waiting. Totally bull shit 😡

Ice cream is amazing

They have a weird schedule. For whatever reason I can't get ice cream anymore from here before 3:00 p.m

Atmosphere: 2

Food: 4

Service: 1

Came here to pick up an online order. I have been sitting here for half an hour now. Multiple groups have came and left since I got here. I thought the purpose of mobile orders was to avoid the wait, yet here I am having my time wasted while everyone else is being serviced right away. Makes no sense. I get they're busy on a weekend, but I got here before all of these other people.

Atmosphere: 1

Service: 1

This place I will highly recommend. Great service with friendly employees

Atmosphere: 5

Food: 5

Service: 5

I usually don’t write reviews, but felt the need to because Ytzel’s customer service was incredible. She was extremely sweet and patient with me, and I feel like it’s rare to receive service like that nowadays. Thank you so much, Yztel! You truly were a tremendous help!

Service: 5

Andrea at this Cold Stone offered excellent customer service for our large group. Quick service, and delicious ice cream!

Atmosphere: 5

Food: 5

Service: 5

Great ice cream good place for ice cream.

Atmosphere: 4

Food: 5

Service: 4

I came here like 2 years ago when I was skating with my cousin because I was visiting and I got to come in on my skates which made me happy and I got a bunch of toppings and it tasted so good and on the way back to my cousin’s house I fell with my ice cream and I almost cried but luckily I caught it and it still tasted good. Get ice cream here the people reviewing it bad are really getting worked up over ice cream like what

Atmosphere: 5

Food: 5

Service: 5

Great staff and delicious ice cream 🍨