The reason I'm giving one star for service Was because of the girl that was at the window at the drive thru was completely rude!!! And if a mngr sees the message It was on Sunday 02/16/2025 @ about 810pm She doesn't need to be working here with that kind of attitude towards customers It's completely uncalled for and rude.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: French Fries, Dr Pepper, 8pc Chicken Nuggets
Kayla Hanson
Hubby and I both had tacos here and both got food poisoning.
Richard Lopez
9 out of 10 times order is never correct
Atmosphere: 1
Food: 1
Service: 1
Jason Swarthout
Drive through order. The 2 females at the window were really rude and condescending. Food was cold even though I was told to go park in spot 1, which was taken. Overall it seems like they may be new or just overwhelmed? I'll try a different Jack or maybe just go next door to Popeyes instead. Oh well.
Atmosphere: 1
Food: 2
Service: 1
CHRISTINA SHERWOOD
It's was okay
Atmosphere: 1
Food: 3
Service: 2
Anna Espinoza
Good customer customer service difficult location
Food: 4
Service: 4
I Have No Bed Time
The girl working the drive through around 4:30 am on 12/31/24 was extremely rude. I gave 3 stars because there have been many many nice employees there, but I just wanted to point out her bad attitude, her telling me that I can’t have a straw with my drink (she didn’t say they were out of straws, just that I can’t have one when I asked for one with my drink). She didn’t even want to let me order my drink, so then when I said never mind, because she was having attitude about me asking if they have diet sprite, she then said that I have to get a drink because I already asked about it… but then she says they have diet sprite, but rang it in as regular sprite and it tasted like regular sprite, so I spit it out because I have type 1 diabetes and some people ask for diet soda because they can’t have the sugar due to medical reasons, but she didn’t care. She also refused to give me ranch because I had already asked for ketchup. I asked for ketchup for my burger and ranch for my jalapeño poppers, but she said it’s one or the other… no one here has ever given me any of these problems except for her. A straw, two types of sauce, and asking which sodas come in diet has never ever been a problem for anyone else here. And she was mean the whole time too.
Atmosphere: 3
Food: 4
Service: 3
Tuu Foisaga
Like coming here because it's closest to my house but ALWAYS forgets something in my order. and then I ALWAYS have to come back for it. Then a guy comes out and asks me if I ordered the overload chocolate cake and I say yes. Come home to find out the only thing they forgot to put in there was the cake. Then I had to go back there again.
Atmosphere: 5
Food: 5
Service: 3
Rebecca Raab
I go here pretty often, usually on lunch break. I appreciate that most of the time the food is perfect. I've had a few issues like dry or untoasted buns or just the entire wrong order. They seem to be training a lot so I often get greeted at the window, asked about sauce, then have the order handed to me by another person who asks about sauce again. Service time is unreliable. Sometimes lightning fast, sometimes I'm at the window for 5-10 minutes, or they make you pull up to the front. I suspect it's a corporate owned store though and what makes this a 5 star review is that the menu prices are $1 to $2 cheaper than the location on Railroad AND have the best promo items.
Also be aware people aren't supposed to turn left from Bundy into here but it happens constantly. No fault of the restaurant that they're in an awkward location, just be careful when pulling in. People are crazy
Food: 4
Service: 4
Lizbeth Valdez
The food at this location is better than the other Jacks in the area. It's cooked accordingly and they don't skimp. Service is good as well, props to the Managers.
The reason I'm giving one star for service
Was because of the girl that was at the window at the drive thru was completely rude!!!
And if a mngr sees the message
It was on Sunday 02/16/2025 @ about 810pm
She doesn't need to be working here with that kind of attitude towards customers
It's completely uncalled for and rude.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: French Fries, Dr Pepper, 8pc Chicken Nuggets
Hubby and I both had tacos here and both got food poisoning.
9 out of 10 times order is never correct
Atmosphere: 1
Food: 1
Service: 1
Drive through order. The 2 females at the window were really rude and condescending. Food was cold even though I was told to go park in spot 1, which was taken. Overall it seems like they may be new or just overwhelmed? I'll try a different Jack or maybe just go next door to Popeyes instead. Oh well.
Atmosphere: 1
Food: 2
Service: 1
It's was okay
Atmosphere: 1
Food: 3
Service: 2
Good customer customer service difficult location
Food: 4
Service: 4
The girl working the drive through around 4:30 am on 12/31/24 was extremely rude. I gave 3 stars because there have been many many nice employees there, but I just wanted to point out her bad attitude, her telling me that I can’t have a straw with my drink (she didn’t say they were out of straws, just that I can’t have one when I asked for one with my drink). She didn’t even want to let me order my drink, so then when I said never mind, because she was having attitude about me asking if they have diet sprite, she then said that I have to get a drink because I already asked about it… but then she says they have diet sprite, but rang it in as regular sprite and it tasted like regular sprite, so I spit it out because I have type 1 diabetes and some people ask for diet soda because they can’t have the sugar due to medical reasons, but she didn’t care. She also refused to give me ranch because I had already asked for ketchup. I asked for ketchup for my burger and ranch for my jalapeño poppers, but she said it’s one or the other… no one here has ever given me any of these problems except for her. A straw, two types of sauce, and asking which sodas come in diet has never ever been a problem for anyone else here. And she was mean the whole time too.
Atmosphere: 3
Food: 4
Service: 3
Like coming here because it's closest to my house but ALWAYS forgets something in my order. and then I ALWAYS have to come back for it. Then a guy comes out and asks me if I ordered the overload chocolate cake and I say yes. Come home to find out the only thing they forgot to put in there was the cake. Then I had to go back there again.
Atmosphere: 5
Food: 5
Service: 3
I go here pretty often, usually on lunch break. I appreciate that most of the time the food is perfect. I've had a few issues like dry or untoasted buns or just the entire wrong order. They seem to be training a lot so I often get greeted at the window, asked about sauce, then have the order handed to me by another person who asks about sauce again. Service time is unreliable. Sometimes lightning fast, sometimes I'm at the window for 5-10 minutes, or they make you pull up to the front. I suspect it's a corporate owned store though and what makes this a 5 star review is that the menu prices are $1 to $2 cheaper than the location on Railroad AND have the best promo items.
Also be aware people aren't supposed to turn left from Bundy into here but it happens constantly. No fault of the restaurant that they're in an awkward location, just be careful when pulling in. People are crazy
Food: 4
Service: 4
The food at this location is better than the other Jacks in the area. It's cooked accordingly and they don't skimp. Service is good as well, props to the Managers.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
We come here alot
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Value Tacos, Curly Fries, Jumbo Jack
Can never go wrong with egg rolls.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Egg Rolls
Very good service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Value Tacos
Don’t go inside you’ll wait 15 minutes. Make sure only drive thru.
Atmosphere: 4
Food: 2
Service: 1
The drive wait is not quick.
Atmosphere: 5
Food: 5
Service: 4
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