We ordered our food with just one combo order than 5 other people behind us got theirs before us and they were rude
Atmosphere: 5
Food: 5
Service: 1
Josh McKinley
Absolutely worst Jack in the Box I've ever been to. Service is non-existent, they glare at you when you approach the counter. They don't call you when your food is ready and let it get cold while they talk to each other. If you don't speak Spanish, do not come here. They will hate you.
Atmosphere: 1
Food: 1
Service: 1
Amanda Maybee
I love this Jack in Box. They are always quick, foods is always good, and staff is always friendly.
Peyton Talamo
I’ll start by saying every staff member I interacted with was kind and respectful!
I ordered mozzarella sticks and marinara sauce in the drive through. I was disappointed when I pulled out of the drive through and saw there was no marinara sauce. I parked and went inside to ask for the sauce. The lady at the register disappeared in the back momentarily, handed me 2 small containers of red sauce, and told me to have a good day. I thought “they must have switched their marinara, that looks new!” Well, turns out they gave me 2 packages of salsa. Sadly I didn’t realize until I was already not at the location anymore.
Bummed to not have dipping sauce for the “treat” I wanted today.
Food: 2
Service: 3
Tammy Faye
I tried calling them to let them know that they forgot one of our hamburgers. the tacos didn't have much in them and they were cold. they spent most of their time talking to each other, which caused our food to be cold. it took 15 mins before we got our food. one of the works took time out to go outside to talk her friend. I did contact the corporate but they never got back to me. this was the 2nd time i come to this location and I won't be back. this happened on Saturday the 12th at 9:50pm. I made a review the day after the didn't realize it was on the app.
Atmosphere: 1
Food: 1
Service: 1
Scott Rowley
Tellers wouldn't help one on one. Only could order via kiosk.
Atmosphere: 3
Food: 4
Service: 2
Daniel
Took forever to give me my food with little to no line, only 2 people ahead of me and they’re serving as if they had to actually prepare the food. It’s a fast food restaurant for a reason standards for this restaurant should be higher. It takes 30 seconds to actually make a taco here I shouldn’t be waiting 20 minutes for a munchie meal.
Atmosphere: 1
Food: 1
Service: 1
Monika Koti
I handed her my card and said I have a coupon she closed the window before I could hand her the coupon and was not paying attention as I'm waving to get her attention she opens and says "oh you should of handed it to me before you gave me the card " I told her one second but she just grabbed my card and ignored me and said she couldn't add it... very rude customer service...
Atmosphere: 3
Food: 4
Service: 1
Tracy Liveoak
We just had dinner here tonight and the worse thing about it was when my daughter went to used the restroom she slipped and fell on her knees because there was water all over the floor. They need to take care of that and clean up the mess. We live near there it's convenient but we might not be back because of safety and sanitation reason. I took a video of the restroom for proof.
Atmosphere: 2
Food: 4
Service: 3
scott hunter
Food gets 3 stars because the fries were hot and salty. Service members were polite and helpful however the dining room and bathrooms were far from clean. We had to choose the table with the least crumbs to eat at and the drink bar was sticky and the floors looked like they were not mopped for a minute. A spill occured and they had napkins covering it? Ate the fries, took a couple bites of sandwich and both the wife and I agreed that if the dining room was this dirty, how clean was it in the back where we can't see? Bummed for the cool employees that are not trained to keep up with the restaurant business. The manager came out and sat in the dining room next to us with her paperwork, colored pens and kicked her feet up on the chair across from her never once doing anything about the mess around us all. Won't return to this location...
Vegetarian options: The dish that has vegetables and rice and roast chicken is delicious
Atmosphere: 5
Food: 5
Service: 5
Pam Peters
Food was amazing! And customer service by Sergio and Manager Sandy was outstanding! Every time l visit this Jack in the Box, store #5364 the food is simply wonderful, fresh, hot and ready to eat! Their customer service is ALWAYS world class!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
m b
Self serving system sucks Next time I eat in my house And to that old woman who wanted to calm me down like a dog who treats her husband like that, not me!!!! The place smell like sewer inside ??
Service: 1
robert johnson
"Love"...Jack.???
Atmosphere: 5
Food: 5
Service: 5
Ava Luberg
The morning crew is the worst. They never get on the microphone to take your order, you have to get their attention first. Then you have to repeat your order 3x bc they are all laughing and joking around in the background. And forget about your order being correct when you finally do get it. Fast food is getting more expensive and the service is declining so good luck keeping up.
We ordered our food with just one combo order than 5 other people behind us got theirs before us and they were rude
Atmosphere: 5
Food: 5
Service: 1
Absolutely worst Jack in the Box I've ever been to. Service is non-existent, they glare at you when you approach the counter. They don't call you when your food is ready and let it get cold while they talk to each other. If you don't speak Spanish, do not come here. They will hate you.
Atmosphere: 1
Food: 1
Service: 1
I love this Jack in Box. They are always quick, foods is always good, and staff is always friendly.
I’ll start by saying every staff member I interacted with was kind and respectful!
I ordered mozzarella sticks and marinara sauce in the drive through. I was disappointed when I pulled out of the drive through and saw there was no marinara sauce. I parked and went inside to ask for the sauce. The lady at the register disappeared in the back momentarily, handed me 2 small containers of red sauce, and told me to have a good day. I thought “they must have switched their marinara, that looks new!” Well, turns out they gave me 2 packages of salsa. Sadly I didn’t realize until I was already not at the location anymore.
Bummed to not have dipping sauce for the “treat” I wanted today.
Food: 2
Service: 3
I tried calling them to let them know that they forgot one of our hamburgers. the tacos didn't have much in them and they were cold. they spent most of their time talking to each other, which caused our food to be cold. it took 15 mins before we got our food. one of the works took time out to go outside to talk her friend. I did contact the corporate but they never got back to me. this was the 2nd time i come to this location and I won't be back. this happened on Saturday the 12th at 9:50pm. I made a review the day after the didn't realize it was on the app.
Atmosphere: 1
Food: 1
Service: 1
Tellers wouldn't help one on one. Only could order via kiosk.
Atmosphere: 3
Food: 4
Service: 2
Took forever to give me my food with little to no line, only 2 people ahead of me and they’re serving as if they had to actually prepare the food. It’s a fast food restaurant for a reason standards for this restaurant should be higher. It takes 30 seconds to actually make a taco here I shouldn’t be waiting 20 minutes for a munchie meal.
Atmosphere: 1
Food: 1
Service: 1
I handed her my card and said I have a coupon she closed the window before I could hand her the coupon and was not paying attention as I'm waving to get her attention she opens and says "oh you should of handed it to me before you gave me the card " I told her one second but she just grabbed my card and ignored me and said she couldn't add it... very rude customer service...
Atmosphere: 3
Food: 4
Service: 1
We just had dinner here tonight and the worse thing about it was when my daughter went to used the restroom she slipped and fell on her knees because there was water all over the floor. They need to take care of that and clean up the mess. We live near there it's convenient but we might not be back because of safety and sanitation reason. I took a video of the restroom for proof.
Atmosphere: 2
Food: 4
Service: 3
Food gets 3 stars because the fries were hot and salty. Service members were polite and helpful however the dining room and bathrooms were far from clean. We had to choose the table with the least crumbs to eat at and the drink bar was sticky and the floors looked like they were not mopped for a minute. A spill occured and they had napkins covering it? Ate the fries, took a couple bites of sandwich and both the wife and I agreed that if the dining room was this dirty, how clean was it in the back where we can't see? Bummed for the cool employees that are not trained to keep up with the restaurant business. The manager came out and sat in the dining room next to us with her paperwork, colored pens and kicked her feet up on the chair across from her never once doing anything about the mess around us all. Won't return to this location...
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: French Fries
Restaurantji Recommends
Very good service 👍🏻 excellent
Vegetarian options: The dish that has vegetables and rice and roast chicken is delicious
Atmosphere: 5
Food: 5
Service: 5
Food was amazing! And customer service by Sergio and Manager Sandy was outstanding! Every time l visit this Jack in the Box, store #5364 the food is simply wonderful, fresh, hot and ready to eat! Their customer service is ALWAYS world class!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Self serving system sucks
Next time I eat in my house
And to that old woman who wanted to calm me down like a dog who treats her husband like that, not me!!!!
The place smell like sewer inside ??
Service: 1
"Love"...Jack.???
Atmosphere: 5
Food: 5
Service: 5
The morning crew is the worst. They never get on the microphone to take your order, you have to get their attention first. Then you have to repeat your order 3x bc they are all laughing and joking around in the background. And forget about your order being correct when you finally do get it. Fast food is getting more expensive and the service is declining so good luck keeping up.
Atmosphere: 1
Food: 3
Service: 1
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