I placed an order online and the estimated wait time given was 20-25 minutes. I showed up about 20 minutes later and was told it'd be 45 minutes more. I asked if they can just cancel my order and refund me. The worker went and asked the manager then reported back that they'd cancel the order and I'd see a refund in 7-10 days. 15 days later and no refund. Ended up having to call my bank and dispute the charge. What a nightmare!
Atmosphere: 1
Food: 1
Service: 1
Kate
Ordered from this location today and my experience was AMAZING! Super fast service and friendly team members! Edwin and Madison were really helpful and sweet! Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Julian Teranguzman
Ordered a 100 wing combo which comes with 8 ranches and they didn’t put the ranches in the order when I called to complain they left me waiting on the phone not once but 3 times. Poor service. They could even tell me they screwed up the order.
Atmosphere: 1
Food: 1
Service: 1
Jason Williams
I visited the WingStop in Wildomar on January 9th around 11:45 AM, and I have to say, it was hands-down the best experience I’ve ever had at a restaurant. As a United States Veteran, I’ve been to many places, but I have never been treated with the level of respect and genuine care that I received here. From the moment I walked in, the staff went above and beyond to make me feel welcome and appreciated. The Manager and the young man at the counter. It wasn't just about the food—which was hot, fresh, and delicious—it was about the incredible hospitality and the way they honor those who have served. The team working the morning shift deserves a huge shout-out. They are a credit to this community and the WingStop brand. If you want great wings served by people who truly care about their customers, this is the place to go. Thank you, Wildomar WingStop, for the world-class treatment. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
james magpantay
I would always get my food delivered through UberEats, but the only disadvantage is that they tend to forget to pack the rest of the meal itself. There’s missing items at times and half the time, I cannot get any refunds through the app. I just wish at one point they would make sure everything is ready to go.
Atmosphere: 5
Food: 5
Service: 2
Mychelle Gilbert
If you order takeout, the sticker labels they use just gets tossed randomly onto the packages so not even the workers themselves know if they have packaged the order correctly.
So when an item is missing because of their lack of care, we called and was told that they KNEW they intentionally did not add that side and gave extra ranch (how does that make sense), to make up for a missing side instead of telling the customer when we picked up.
If you are going to give a free side anyways, why weren't we told at the store? I doubt corporate even cares for their lack of standards or even lack of training on basic customer care.
Atmosphere: 1
Food: 1
Service: 1
N A Dennis
Every time I order from this location, our food is not ready. We go there because it's close. However, this time was the last straw. I ordered two separate boxes. They combined the meat, put the sides together (which was cold), didn't give us any sauce (which I paid for extra), and they didn't have some soda flavors. When we discovered what was missing and called, the manager told a worker to say for us to come back, bring the food and he would replace it. I countered with make a note to give us a brownie on our next visit and we'll call it even. He said you have to come back today with the food. I'm done with them.
Atmosphere: 2
Food: 3
Service: 1
wok princess222
Maddie or Maddy was very helpful with our takeout order tonight! We order our chicken plain and usually get sauce on the side when were picking up our food. She was able to help us out and get us all our sides without hesitation, loved her energy, lookout for her great service! I see a lot of people having issues with the wait time but we only waited about 10 mins for the boneless meal deal for 2, so the night crew is on top of it tonight! Overall this location and crew made the order and pickup as easy and efficent as possible :)
Atmosphere: 5
Food: 5
Service: 5
Calvin M
Came in greeted with attitude ordered boneless and got bone in cashier also asked if I wanted ranch or blue cheese I asked for ranch and when I got my order no ranch to be found went back in and they charged me for ranch. Best way to effect this place is not to spend a dime so these employees get less hours because of how poorly they do.
Atmosphere: 1
Food: 1
Service: 1
Jenny Joya
I've been coming here for almost 2 years. A lot of complaints are about how long they take. I have always known wingstop is not fast food and it takes a little longer. Yes they take maybe 10 minutes longer then they should but its not a problem for me because I order online and get there a little after the quoted time. I think a lot of people dont realize it's not a fast food place in the sense that its not supposed to take 2 minutes. It's a realy active location and its fun to see all the movement. I give them 5 stars because they have always been super kind and friendly to me at this location . I always feel welcomed and leave feeling taken care of. While I wait the employees are always working hard to finish up my order ASAP and the best part is how kind they are. Sometimes it gets chaotic on holidays and super busy but its understandable. Just have a little patience and enjoy the atmosphere:). The location is super convenient too right off the 15 with lots a shopping centers , bank, mountain views etc. Thank you for the experience Wildomar you are appreciated.
Ong i got like 15 wings and fries for me and my brother and that shit was bomb. they had it out really quick too. Theres an slightly older man that works there who im pretty sure the manager and his customer service might be better than mine! Ate it up!! they definitely need a raise, fast food already hard enough.
Atmosphere: 5
Food: 5
Service: 5
Matthew
Love it, thank you kindly :)
Atmosphere: 5
Food: 5
Service: 5
A M
Slow service, items always missing, food quality very low at this location
Atmosphere: 1
Food: 1
Service: 1
Ty' Jae Jenkins
The team members BRITTNEY was very rude to me over the phone when I wanted to make a modification for my food. She had an aggressive and irritated tone. When I asked for her name she ignored me And asked if I still wanted my food instead. She gave me attitude when I was trying to tell her which order I need it corrected, and when I asked for her name again, she hung up the phone. When my husband went to pick up the food, he asked to to know who I talked to on the phone, and she then came and stated that she talked to a female on the phone, not a man and asked where I was. She proceeded to get into an argument with him and started to take her time making our order ( that we had already placed 40 mins ago) she complained the entire time making small comments to him. Furthermore she told the staff to not use their real names and begun to call everyone coworker. She begun to call her manager and district manager to state that they will receive a call or review that is false. And still out our was wrong and we were missing items. The only good part of the experience was the customer service from Maddy she was extremely helpful and nice to my husband resolving the issue She was very friendly and help de-escalate the situation while brittney was still in the back making smarrt remarks at my husband. I am very upset and wanta formal complaint against the worker.
Atmosphere: 1
Food: 1
Service: 1
Josh R
The owners of this store seriously need to have a talk with their employees about quality control. No exaggeration, our last 19 of 20 orders were missing items and we had to contact the store for credits. It’s absolutely ridiculous!!!!
I placed an order online and the estimated wait time given was 20-25 minutes. I showed up about 20 minutes later and was told it'd be 45 minutes more. I asked if they can just cancel my order and refund me. The worker went and asked the manager then reported back that they'd cancel the order and I'd see a refund in 7-10 days. 15 days later and no refund. Ended up having to call my bank and dispute the charge. What a nightmare!
Atmosphere: 1
Food: 1
Service: 1
Ordered from this location today and my experience was AMAZING! Super fast service and friendly team members! Edwin and Madison were really helpful and sweet! Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Ordered a 100 wing combo which comes with 8 ranches and they didn’t put the ranches in the order when I called to complain they left me waiting on the phone not once but 3 times. Poor service. They could even tell me they screwed up the order.
Atmosphere: 1
Food: 1
Service: 1
I visited the WingStop in Wildomar on January 9th around 11:45 AM, and I have to say, it was hands-down the best experience I’ve ever had at a restaurant.
As a United States Veteran, I’ve been to many places, but I have never been treated with the level of respect and genuine care that I received here. From the moment I walked in, the staff went above and beyond to make me feel welcome and appreciated. The Manager and the young man at the counter. It wasn't just about the food—which was hot, fresh, and delicious—it was about the incredible hospitality and the way they honor those who have served.
The team working the morning shift deserves a huge shout-out. They are a credit to this community and the WingStop brand. If you want great wings served by people who truly care about their customers, this is the place to go.
Thank you, Wildomar WingStop, for the world-class treatment. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I would always get my food delivered through UberEats, but the only disadvantage is that they tend to forget to pack the rest of the meal itself. There’s missing items at times and half the time, I cannot get any refunds through the app. I just wish at one point they would make sure everything is ready to go.
Atmosphere: 5
Food: 5
Service: 2
If you order takeout, the sticker labels they use just gets tossed randomly onto the packages so not even the workers themselves know if they have packaged the order correctly.
So when an item is missing because of their lack of care, we called and was told that they KNEW they intentionally did not add that side and gave extra ranch (how does that make sense), to make up for a missing side instead of telling the customer when we picked up.
If you are going to give a free side anyways, why weren't we told at the store? I doubt corporate even cares for their lack of standards or even lack of training on basic customer care.
Atmosphere: 1
Food: 1
Service: 1
Every time I order from this location, our food is not ready. We go there because it's close. However, this time was the last straw. I ordered two separate boxes. They combined the meat, put the sides together (which was cold), didn't give us any sauce (which I paid for extra), and they didn't have some soda flavors. When we discovered what was missing and called, the manager told a worker to say for us to come back, bring the food and he would replace it. I countered with make a note to give us a brownie on our next visit and we'll call it even. He said you have to come back today with the food. I'm done with them.
Atmosphere: 2
Food: 3
Service: 1
Maddie or Maddy was very helpful with our takeout order tonight! We order our chicken plain and usually get sauce on the side when were picking up our food. She was able to help us out and get us all our sides without hesitation, loved her energy, lookout for her great service! I see a lot of people having issues with the wait time but we only waited about 10 mins for the boneless meal deal for 2, so the night crew is on top of it tonight! Overall this location and crew made the order and pickup as easy and efficent as possible :)
Atmosphere: 5
Food: 5
Service: 5
Came in greeted with attitude ordered boneless and got bone in cashier also asked if I wanted ranch or blue cheese I asked for ranch and when I got my order no ranch to be found went back in and they charged me for ranch. Best way to effect this place is not to spend a dime so these employees get less hours because of how poorly they do.
Atmosphere: 1
Food: 1
Service: 1
I've been coming here for almost 2 years. A lot of complaints are about how long they take. I have always known wingstop is not fast food and it takes a little longer. Yes they take maybe 10 minutes longer then they should but its not a problem for me because I order online and get there a little after the quoted time. I think a lot of people dont realize it's not a fast food place in the sense that its not supposed to take 2 minutes. It's a realy active location and its fun to see all the movement. I give them 5 stars because they have always been super kind and friendly to me at this location . I always feel welcomed and leave feeling taken care of. While I wait the employees are always working hard to finish up my order ASAP and the best part is how kind they are. Sometimes it gets chaotic on holidays and super busy but its understandable. Just have a little patience and enjoy the atmosphere:). The location is super convenient too right off the 15 with lots a shopping centers , bank, mountain views etc. Thank you for the experience Wildomar you are appreciated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Restaurantji Recommends
Ong i got like 15 wings and fries for me and my brother and that shit was bomb. they had it out really quick too. Theres an slightly older man that works there who im pretty sure the manager and his customer service might be better than mine! Ate it up!! they definitely need a raise, fast food already hard enough.
Atmosphere: 5
Food: 5
Service: 5
Love it, thank you kindly :)
Atmosphere: 5
Food: 5
Service: 5
Slow service, items always missing, food quality very low at this location
Atmosphere: 1
Food: 1
Service: 1
The team members BRITTNEY was very rude to me over the phone when I wanted to make a modification for my food. She had an aggressive and irritated tone. When I asked for her name she ignored me And asked if I still wanted my food instead. She gave me attitude when I was trying to tell her which order I need it corrected, and when I asked for her name again, she hung up the phone. When my husband went to pick up the food, he asked to to know who I talked to on the phone, and she then came and stated that she talked to a female on the phone, not a man and asked where I was. She proceeded to get into an argument with him and started to take her time making our order ( that we had already placed 40 mins ago) she complained the entire time making small comments to him. Furthermore she told the staff to not use their real names and begun to call everyone coworker. She begun to call her manager and district manager to state that they will receive a call or review that is false. And still out our was wrong and we were missing items. The only good part of the experience was the customer service from Maddy she was extremely helpful and nice to my husband resolving the issue She was very friendly and help de-escalate the situation while brittney was still in the back making smarrt remarks at my husband. I am very upset and wanta formal complaint against the worker.
Atmosphere: 1
Food: 1
Service: 1
The owners of this store seriously need to have a talk with their employees about quality control. No exaggeration, our last 19 of 20 orders were missing items and we had to contact the store for credits. It’s absolutely ridiculous!!!!
Atmosphere: 2
Food: 4
Service: 1
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