I recently had a very disappointing experience at this Starbucks. The barista, Ferrah, was unfriendly and came across as dismissive while taking my order. There was no greeting, no warmth, and the interaction felt rushed and unprofessional.
What really stood out was that she repeatedly slammed the drive-thru window shut, which felt aggressive and unnecessary. It made the entire experience uncomfortable. Customer service should feel welcoming, not tense. Because of this interaction, I will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Brad Bennett
Chronically understaffed. The wait for your order is consistently way longer than you would expect for a small town Starbucks that doesn't look that busy from the outside. It seems (from a former retail worker) that they cut worker hours. The 2 frantic baristas behind the counter struggled to keep up with demand from the drive through and counter sales. I'm sure the investors of sbux are happy to see low labor costs, but we stopped coming here on our drives through because of the long wait for the last few years.
Atmosphere: 2
Food: 5
Service: 2
Turning Point
This is the only Starbucks in America that doesn’t give a free refill of brewed coffee based on purchase of an espresso, which incidentally was very well-prepared.
Atmosphere: 3
Food: 5
Service: 5
tracey v
Hello,
I am writing to report an unacceptable experience at the Starbucks location in Williams today.
I had placed a mobile order and, as I frequently do when traveling, stopped by this location. Upon arrival, there was a sign on the door stating that the lobby was closed due to short staffing and that customers with mobile orders should call the store. I followed those instructions and called to let them know I had arrived.
While my order was being prepared, I politely asked if I could use the restroom. I was told no and was refused entry. The employee who spoke with us, who I believe said her name was Cece, stated that she could not allow restroom use or let us inside and that she would be fired if she did so. Another customer was outside with me as well, and we both expressed that as paying customers, we should reasonably be allowed to use the restroom.
I understand staffing challenges, but refusing restroom access to paying customers is unacceptable. This experience was disappointing and does not align with the customer service standards I expect from Starbucks, particularly at a location I visit regularly when traveling.
I hope this situation can be reviewed and addressed to prevent similar experiences for other customers in the future.
Atmosphere: 1
Service: 1
S C
Placed order online. When I got there, the barista(s) (Guy and a girl) were both rude, unwilling to help, and told me to wait, even though I already ordered and asked for their help. Finally, was told I could get a refund, which I did through the manager. She is ok, but her employees are less than professional and kind. I will go somewhere else in the future, say Dutch bros.
Atmosphere: 2
Food: 1
Service: 1
kathy nunes
Bag place to stop, the workers in store were to busy talking to each other to even help me at counter.. I almost left..we’re out of items and didn’t ask if I wanted muffin heated, I didn’t but when I got it it was.. ugg Get it together works stop talking to each other and talk to the customer
Service: 2
Eileen Simpson
I love these guys.They're quick on their feet.They listen, we will be back.Thank you for making the experience nice
Atmosphere: 5
Food: 5
Service: 5
Jessica Foster
I would have to say that Starbucks here in Williams California has completely went under! The service is horrible and not only It’s a service horrible but literally I went to get my birthday drink and I ordered a chocolate chip frappe and it does not taste like a chocolate chip. Frappe it taste dark roasted black coffee. I am very disappointed in Starbucks, especially for my birthday drink.! I would have to say this is the worst location ever that I ever go to always being ignored and always messing up on my drinks! I When it recommend anybody going to this Starbucks! My drink literally sucks it tastes horrible!
Service: 1
Jennifer Davis
Will never go to this location again. Ordered for in store pickup traveling through on the way to the airport. At 7:30 am the lobby was closed and drive thru cars backed up to the street. Workers refused to make eye contact with my two drinks sitting on the counter. If their lobby is closed they should not have the option to do in store pick up. HOWEVER, they did unlock the door and serve someone they clearly knew and then locked the door behind them. Wasn’t going to wait the 30 minutes the drive thru would have taken, hence the mobile order. I once waited 20 minutes for a cup of ice. This location is a joke. From now on I’ll be taking my business to Dutch Bros across the street.
Don’t waste your time stopping at this Starbucks. When we showed up the store was closed in the middle of the day. They had a sign up saying store closed for 30 min due to short staff. Closed at 3:30pm…
Jose A
Waited 20 minutes for my drink. Staff need to get faster and be more consistent with the way they make their drinks. I get the same thing every time I come by and it always taste different or it looks different. Management needs to get involved and retrain staff! With Dutchmans being built across the street, I might just switch over to them If things don’t change.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Thatcher
Waited 15 minutes for a latte and an egg wrap after ordering inside. Mobile ordering wasn’t enabled and the place was empty of customers but drive thru was busy. Another ruined in-store experience and a clueless manager. Starbucks has to start prioritizing customers inside the store - it’s not worth the wait any longer.
Atmosphere: 2
Food: 4
Service: 2
Tam Miller
Williams has been a stopping point along I-5 for us for 50+ years. The Starbucks here gives us just one more reason to take the Williams exit ❤️ Not all Starbucks are created equal, and I love this location. This location is clean and staffed with polite and cheerful staff- it's always a pleasure.
Atmosphere: 5
Food: 5
Service: 5
Janelle Pascu
This starbucks is always busy but always quick inside or drive thru. Staff is always friendly and if a mistake is made they make it right .. with no question asked.
Nice and clean. Staff are friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
I recently had a very disappointing experience at this Starbucks. The barista, Ferrah, was unfriendly and came across as dismissive while taking my order. There was no greeting, no warmth, and the interaction felt rushed and unprofessional.
What really stood out was that she repeatedly slammed the drive-thru window shut, which felt aggressive and unnecessary. It made the entire experience uncomfortable. Customer service should feel welcoming, not tense. Because of this interaction, I will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Chronically understaffed. The wait for your order is consistently way longer than you would expect for a small town Starbucks that doesn't look that busy from the outside. It seems (from a former retail worker) that they cut worker hours. The 2 frantic baristas behind the counter struggled to keep up with demand from the drive through and counter sales. I'm sure the investors of sbux are happy to see low labor costs, but we stopped coming here on our drives through because of the long wait for the last few years.
Atmosphere: 2
Food: 5
Service: 2
This is the only Starbucks in America that doesn’t give a free refill of brewed coffee based on purchase of an espresso, which incidentally was very well-prepared.
Atmosphere: 3
Food: 5
Service: 5
Hello,
I am writing to report an unacceptable experience at the Starbucks location in Williams today.
I had placed a mobile order and, as I frequently do when traveling, stopped by this location. Upon arrival, there was a sign on the door stating that the lobby was closed due to short staffing and that customers with mobile orders should call the store. I followed those instructions and called to let them know I had arrived.
While my order was being prepared, I politely asked if I could use the restroom. I was told no and was refused entry. The employee who spoke with us, who I believe said her name was Cece, stated that she could not allow restroom use or let us inside and that she would be fired if she did so. Another customer was outside with me as well, and we both expressed that as paying customers, we should reasonably be allowed to use the restroom.
I understand staffing challenges, but refusing restroom access to paying customers is unacceptable. This experience was disappointing and does not align with the customer service standards I expect from Starbucks, particularly at a location I visit regularly when traveling.
I hope this situation can be reviewed and addressed to prevent similar experiences for other customers in the future.
Atmosphere: 1
Service: 1
Placed order online. When I got there, the barista(s) (Guy and a girl) were both rude, unwilling to help, and told me to wait, even though I already ordered and asked for their help. Finally, was told I could get a refund, which I did through the manager. She is ok, but her employees are less than professional and kind. I will go somewhere else in the future, say Dutch bros.
Atmosphere: 2
Food: 1
Service: 1
Bag place to stop, the workers in store were to busy talking to each other to even help me at counter.. I almost left..we’re out of items and didn’t ask if I wanted muffin heated, I didn’t but when I got it it was.. ugg
Get it together works stop talking to each other and talk to the customer
Service: 2
I love these guys.They're quick on their feet.They listen, we will be back.Thank you for making the experience nice
Atmosphere: 5
Food: 5
Service: 5
I would have to say that Starbucks here in Williams California has completely went under! The service is horrible and not only It’s a service horrible but literally I went to get my birthday drink and I ordered a chocolate chip frappe and it does not taste like a chocolate chip. Frappe it taste dark roasted black coffee. I am very disappointed in Starbucks, especially for my birthday drink.! I would have to say this is the worst location ever that I ever go to always being ignored and always messing up on my drinks! I When it recommend anybody going to this Starbucks! My drink literally sucks it tastes horrible!
Service: 1
Will never go to this location again. Ordered for in store pickup traveling through on the way to the airport. At 7:30 am the lobby was closed and drive thru cars backed up to the street. Workers refused to make eye contact with my two drinks sitting on the counter. If their lobby is closed they should not have the option to do in store pick up. HOWEVER, they did unlock the door and serve someone they clearly knew and then locked the door behind them. Wasn’t going to wait the 30 minutes the drive thru would have taken, hence the mobile order. I once waited 20 minutes for a cup of ice. This location is a joke. From now on I’ll be taking my business to Dutch Bros across the street.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don’t waste your time stopping at this Starbucks. When we showed up the store was closed in the middle of the day. They had a sign up saying store closed for 30 min due to short staff. Closed at 3:30pm…
Waited 20 minutes for my drink. Staff need to get faster and be more consistent with the way they make their drinks. I get the same thing every time I come by and it always taste different or it looks different. Management needs to get involved and retrain staff! With Dutchmans being built across the street, I might just switch over to them If things don’t change.
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes for a latte and an egg wrap after ordering inside. Mobile ordering wasn’t enabled and the place was empty of customers but drive thru was busy. Another ruined in-store experience and a clueless manager. Starbucks has to start prioritizing customers inside the store - it’s not worth the wait any longer.
Atmosphere: 2
Food: 4
Service: 2
Williams has been a stopping point along I-5 for us for 50+ years. The Starbucks here gives us just one more reason to take the Williams exit ❤️ Not all Starbucks are created equal, and I love this location. This location is clean and staffed with polite and cheerful staff- it's always a pleasure.
Atmosphere: 5
Food: 5
Service: 5
This starbucks is always busy but always quick inside or drive thru. Staff is always friendly and if a mistake is made they make it right .. with no question asked.
Atmosphere: 5
Food: 5
Service: 5
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