The food & service were OK, nothing bad; just not up to the level we're used to in Carmel, IN.
Atmosphere: 3
Food: 3
Service: 3
Joseph Cox
Been here a handful of times with the family and just not happy and thought I should post. The food is mediocre but the service is bad. The staff isn't as friendly or helpful as they should be towards their customers. If the food was great I would say you could put up with a bad service. But when you have mediocre food and bad service it's a losing combination. Don't think I'm going to go back.
Atmosphere: 1
Food: 1
Service: 1
Laura Cannici
Stay far away, and eat anything in your house before you order. Chicago girl here, and this was actually embarrassing. I ordered a simple thin crust pepperoni. They failed miserably. Their medium? Was a small being a thin crust it should be bigger, yet they found a way to get greedy and use less and give you less. I was also born in Sicily, and we don't believe in SKIMPY... May I add that without asking, it was well done... more like burnt. Live and learn, should have read the reviews like I normally do. $31 for a pizza I could have eaten by myself for 2? It was like an appetizer. Will NEVER order from here again. No bag with parmesan and red peppers...or knapkins....we would say in Sicilian ....miseriusa....
Atmosphere: 1
Food: 1
Service: 2
Alex Sanchez
We visit the Pizza Factory at least once a month. Great atmosphere, great food and tons of tvs. I recommend it!!
Atmosphere: 5
Food: 5
Service: 5
chelsey pickens
This place has completely changed over the years and has went downhill. Dined in so we could have hot food. The food was mediocre and prices have gone up. Staff is not friendly and unapproachable. This business also like's to steal your money. My toddler played the arcade games. The room was dirty and half the machines didn’t work. There was a few that were still on (unlike the good amount that were off and unplugged) but ate our money without able to play the game. When brought to the team members attention they didn’t seem to care. I asked for my money back for the games and was told they do not give money back. I was told not to return after I explained that was stealing. I also asked to speak to a manager and the guy stood behind the pizza counter unwilling to help. I have spoken to the owner Tony numerous times and there is no change. You lost our business.
Atmosphere: 1
Food: 1
Service: 1
Crystal M
We have been here a few times and this place has gone downhill quick. The food was absolutely horrible yesterday, a lot of the games weren’t working, and hardly any prizes and thr prizes they did have required so many tickets (more than what the prizes were worth) the inside is also getting run down. Need to invest into their business and retrain their cooks. Also, I think they raised their prices ALOT we ordered pizza wings and mozzarella sticks totaled almost $70 could go to a better restaurant if I’m gonna pay that much. Won’t be going back.
Robinson Family
We love coming here after sports plus it’s good food.
L S
Pizza is good but, I always ask for well done in the special instruction section when ordering on the website and my pizza has never been well done. Don’t add a special instruction section if you are not going to honor requests.
Chris van Geest
Pizza came out burned on the bottom, may need to adjust timing on the mechanical pizza oven
Nicole Rae Valencia
February 7 was National Fettuccine Alfredo Day, and February 9 celebrates National Pizza Day 🍝🍕 Conveniently located for after jury duty takeout, I picked up 2 orders of Fettuccine Alfredo for dinner at the end of the day, knowing they would hold well for the ride home. Hubs and I filled up on half, and the leftovers were just as good the next day after warming in the oven. The Twisted BreadStix were OK. They got a little soggy and didn't come with the ranch although it was listed on our receipt. The Garlic Bread was good as expected and traveled well, but the website doesn't state that a half slice of garlic bread comes with an order of pasta. We ordered a full piece of for each of our pastas, but it would have been helpful to know we only needed to order one additional.
After day 2 of jury duty I picked up 1 order of Fettuccine Alfredo and a Create your Own extra large pizza to split. The pizza started at $22.50 but with ranch sauce, garlic, cashews, artichoke and mushrooms, it was $34.50, but the artichoke was really sparse. There wasn't enough there to justify being a topping charge. All the good eating lasted a few days each time, but the best part of both visits were the chocolate chip and brownie cookies 🍪
Today we had our flag team party there and every one of your staff was great! Food came out perfect timing, It was clean and ready to go when I got there to decorate. Everyone was very attentive. People who hadn't been to Pizza factory before said it was great pizza! Thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
Sean Mozingo
Worst service ordered at 3 pm for a 545 pm delivery never showed no answer on the phone went down for a refund they didn't seem to care a bit
Erik Kinsley
This place has really gone downhill. High prices greasy Pizza no Apple pay or Google pay. Dining room is dated. Will go to others at this point.
Atmosphere: 1
Food: 1
Service: 1
Roberto Grande
I try out different places. But this place is very good.. The guy gave me two slices of pizza cause he was having a bad day.. God bless 🙌
Atmosphere: 5
Food: 5
Service: 5
Christopher Roman
Went there with the family very good food and very helpful staff. They have an arcade for the kids. Sports TVs for adults
The food & service were OK, nothing bad; just not up to the level we're used to in Carmel, IN.
Atmosphere: 3
Food: 3
Service: 3
Been here a handful of times with the family and just not happy and thought I should post. The food is mediocre but the service is bad. The staff isn't as friendly or helpful as they should be towards their customers. If the food was great I would say you could put up with a bad service. But when you have mediocre food and bad service it's a losing combination. Don't think I'm going to go back.
Atmosphere: 1
Food: 1
Service: 1
Stay far away, and eat anything in your house before you order. Chicago girl here, and this was actually embarrassing. I ordered a simple thin crust pepperoni. They failed miserably. Their medium? Was a small being a thin crust it should be bigger, yet they found a way to get greedy and use less and give you less. I was also born in Sicily, and we don't believe in SKIMPY... May I add that without asking, it was well done... more like burnt. Live and learn, should have read the reviews like I normally do. $31 for a pizza I could have eaten by myself for 2? It was like an appetizer. Will NEVER order from here again. No bag with parmesan and red peppers...or knapkins....we would say in Sicilian ....miseriusa....
Atmosphere: 1
Food: 1
Service: 2
We visit the Pizza Factory at least once a month. Great atmosphere, great food and tons of tvs. I recommend it!!
Atmosphere: 5
Food: 5
Service: 5
This place has completely changed over the years and has went downhill. Dined in so we could have hot food. The food was mediocre and prices have gone up. Staff is not friendly and unapproachable. This business also like's to steal your money. My toddler played the arcade games. The room was dirty and half the machines didn’t work. There was a few that were still on (unlike the good amount that were off and unplugged) but ate our money without able to play the game. When brought to the team members attention they didn’t seem to care. I asked for my money back for the games and was told they do not give money back. I was told not to return after I explained that was stealing. I also asked to speak to a manager and the guy stood behind the pizza counter unwilling to help. I have spoken to the owner Tony numerous times and there is no change. You lost our business.
Atmosphere: 1
Food: 1
Service: 1
We have been here a few times and this place has gone downhill quick. The food was absolutely horrible yesterday, a lot of the games weren’t working, and hardly any prizes and thr prizes they did have required so many tickets (more than what the prizes were worth) the inside is also getting run down. Need to invest into their business and retrain their cooks. Also, I think they raised their prices ALOT we ordered pizza wings and mozzarella sticks totaled almost $70 could go to a better restaurant if I’m gonna pay that much. Won’t be going back.
We love coming here after sports plus it’s good food.
Pizza is good but, I always ask for well done in the special instruction section when ordering on the website and my pizza has never been well done. Don’t add a special instruction section if you are not going to honor requests.
Pizza came out burned on the bottom, may need to adjust timing on the mechanical pizza oven
February 7 was National Fettuccine Alfredo Day, and February 9 celebrates National Pizza Day 🍝🍕
Conveniently located for after jury duty takeout, I picked up 2 orders of Fettuccine Alfredo for dinner at the end of the day, knowing they would hold well for the ride home. Hubs and I filled up on half, and the leftovers were just as good the next day after warming in the oven.
The Twisted BreadStix were OK. They got a little soggy and didn't come with the ranch although it was listed on our receipt. The Garlic Bread was good as expected and traveled well, but the website doesn't state that a half slice of garlic bread comes with an order of pasta. We ordered a full piece of for each of our pastas, but it would have been helpful to know we only needed to order one additional.
After day 2 of jury duty I picked up 1 order of Fettuccine Alfredo and a Create your Own extra large pizza to split. The pizza started at $22.50 but with ranch sauce, garlic, cashews, artichoke and mushrooms, it was $34.50, but the artichoke was really sparse. There wasn't enough there to justify being a topping charge.
All the good eating lasted a few days each time, but the best part of both visits were the chocolate chip and brownie cookies 🍪
Restaurantji Recommends
Great pizza great service.
Today we had our flag team party there and every one of your staff was great! Food came out perfect timing, It was clean and ready to go when I got there to decorate. Everyone was very attentive. People who hadn't been to Pizza factory before said it was great pizza! Thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
Worst service ordered at 3 pm for a 545 pm delivery never showed no answer on the phone went down for a refund they didn't seem to care a bit
This place has really gone downhill. High prices greasy Pizza no Apple pay or Google pay. Dining room is dated. Will go to others at this point.
Atmosphere: 1
Food: 1
Service: 1
I try out different places. But this place is very good..
The guy gave me two slices of pizza cause he was having a bad day.. God bless 🙌
Atmosphere: 5
Food: 5
Service: 5
Went there with the family very good food and very helpful staff. They have an arcade for the kids. Sports TVs for adults
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
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