No longer are prices shown on the menu. It's like either you have enough to cover it, or they aren't interested.
Atmosphere: 2
Food: 2
Service: 2
Kylie Kenyon
Coming from someone who worked at an Australian Mc Donald’s this location even after all the renovations is still not making up their poor management and lack of customer service, they want everyone to use the kiosks instead of ordering with a live human being . When the kiosk took my money but didn’t print a receipt the guy behind the counter said he had no proof of purchase so had to show a bank statement. When the food came they forgot the drink , if you choose the option for “Eat in “ they still put it in a bag and expect you to come get it . There is limited English at this location and very inexperienced staff that look like they are hardly out of school and this is their first job so customer service skills are lacking . ( poor training perhaps )All staff are more focused on drive thru and no customer interface . Nuggets were hard indicates they’ve been sitting too long . Very disappointing customer service experienced at this location .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Jashn Shah
no card accepted in drive thru at night.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Mcnuggets, Happy Meal, French Fries
Rich
No one at the counter, so went to the touch screen kiosk, it had a software issue, so gave up and waited 2 or 3 minutes for staff to come to the ordering register, watched two more people after me have the same issue, hit "assistance" key, they never came out to help the women trying to order, literally seven minutes..literally took 20 minutes total to get a 4 piece mc nugget snack meal. McDs has their staff hiding behind walls rather than customer care...extremely poor way to run a retail store, we basically avoid it now because of the high prices and ignoring customers at the counter, consistent at all the franchises I have seen recently, very sad in what used to be a great company ?
Atmosphere: 3
Food: 3
Service: 1
Tina Flewell
Order to double cheese burger. It had so much salt I couldn't eat it. Had a friend try it he spit it out cause the salt. U could see the salt just poured on it. It was gross and I'm not sure I'll go back to that McDonalds. Because of that.Kid-friendliness: Very friendly
Atmosphere: 4
Food: 1
Service: 4
BV S
PAID EXTRA FOR BACON but the Bacon Cheeseburger had none AND BARELY HAD ANY LETTUCE/ONION ALSO FORGOT TOMATO COMPLETELY!!! $10 FOR ONE BURGER L@@K AT
Atmosphere: 2
Food: 1
Service: 2
kenhaze56
People Taking You Order talk So Fast you Can Hardly Understand Them , I Ordered a Apple Pie and It Was Delivered Absolute Ice Cold , this Wasn’t the First Time This has Happened , , I will NEVER go there again . ? There current 3.2 stars rating is about 2 points to
Atmosphere: 1
Food: 1
Service: 1
Monique Jin
Service wasn't the best got attitude from girl at
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Egg Mcmuffin, Mcmuffin, French Fries
Carrie Evans
I asked for a carmel frap extra carmel. They didn't give me extra carmel and when I asked they were rude and said it was extra carmel and refused to help. I got a small fry and it was half full. Will not be coming back here again.
Atmosphere: 1
Food: 1
Service: 1
BagO'Trix
Mobile ordering is great, pick up at drive thru or curb side, your choice. Standard cheese burger, fries and Coke, taste is consistent- it’s McDonald’s. Generally wish fries were crispier.
We ordered online and went through the drive-thru to pick up our order. It was a simple order consisting of four items and one drink. When we got around the drive-thru we realized that they had not included two apple pies we ordered. We went back through the drive-thru and told the owner that we were missing the pies. He gave us a scowl and questioned our characters. Not only did we have the receipt, but this was a mobile order so he had a record. He then went into the restaurant and came back a few minutes later with the original items in the bag and the two pies. He did not apologize for his mistake and he was exceptionally rude. Customer service is not what it used to be. UGHH
Food: 4
Service: 1
Reading W.
Do not try to eat "in" - every table is dirty, every trash receptacle is overflowing, no napkins, no paper towels, water cup is the size of a teacup. Waited 10 minutes for someone to provide napkins at the register. Super under staffed or just horrible service.
Chris Reth
Can you guys hire people who will at least PRETEND to care about your customers? After today, doubt I'll ever go back.1) Stood in line to place my order. When it was my turn, the girl turns around and walks off without a word. I watch her start filling orders and taking trays to other customers. 5 minutes later, after about 14 people in line now, she returns to take my order. Then, she walks off and starts filling orders again. The guy behind me said screw this and left. Wish I had done the same.2) I ordered a burger with NO PICKLES. Of course, it had a ton of them on it.3) I also got a small order of McNuggets. All of them were over-cooked...not only did the breading suck, the meat was all dried out, too.This wasn't the first time this location messed things up for me.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets, Happy Meal, McDonald's Big Mac
Ben Monroe
My how McDonalds has changed since I remember it as a kid. Maybe its just my memory. Employees were great. The ordering kiosk/screen only had breakfast choices at 10:40 am. For all other menu items, you had to order at the register or mobile order. There were no napkin dispensers. The food was sort of slapped together and very meh. My kids enjoyed their food, but my memories of egg McMuffins won't be the same. It was more expensive than I would think for fast food. I'll take Acme Burger for the +/- same price please. At least they still do fries right.
No longer are prices shown on the menu. It's like either you have enough to cover it, or they aren't interested.
Atmosphere: 2
Food: 2
Service: 2
Coming from someone who worked at an Australian Mc Donald’s this location even after all the renovations is still not making up their poor management and lack of customer service, they want everyone to use the kiosks instead of ordering with a live human being . When the kiosk took my money but didn’t print a receipt the guy behind the counter said he had no proof of purchase so had to show a bank statement. When the food came they forgot the drink , if you choose the option for “Eat in “ they still put it in a bag and expect you to come get it . There is limited English at this location and very inexperienced staff that look like they are hardly out of school and this is their first job so customer service skills are lacking . ( poor training perhaps )All staff are more focused on drive thru and no customer interface . Nuggets were hard indicates they’ve been sitting too long . Very disappointing customer service experienced at this location .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
no card accepted in drive thru at night.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Mcnuggets, Happy Meal, French Fries
No one at the counter, so went to the touch screen kiosk, it had a software issue, so gave up and waited 2 or 3 minutes for staff to come to the ordering register, watched two more people after me have the same issue, hit "assistance" key, they never came out to help the women trying to order, literally seven minutes..literally took 20 minutes total to get a 4 piece mc nugget snack meal. McDs has their staff hiding behind walls rather than customer care...extremely poor way to run a retail store, we basically avoid it now because of the high prices and ignoring customers at the counter, consistent at all the franchises I have seen recently, very sad in what used to be a great company ?
Atmosphere: 3
Food: 3
Service: 1
Order to double cheese burger. It had so much salt I couldn't eat it. Had a friend try it he spit it out cause the salt. U could see the salt just poured on it. It was gross and I'm not sure I'll go back to that McDonalds. Because of that.Kid-friendliness: Very friendly
Atmosphere: 4
Food: 1
Service: 4
PAID EXTRA FOR BACON but the Bacon Cheeseburger had none AND BARELY HAD ANY LETTUCE/ONION ALSO FORGOT TOMATO COMPLETELY!!! $10 FOR ONE BURGER L@@K AT
Atmosphere: 2
Food: 1
Service: 2
People Taking You Order talk So Fast you Can Hardly Understand Them , I Ordered a Apple Pie and It Was Delivered Absolute Ice Cold , this Wasn’t the First Time This has Happened , , I will NEVER go there again . ? There current 3.2 stars rating is about 2 points to
Atmosphere: 1
Food: 1
Service: 1
Service wasn't the best got attitude from girl at
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Egg Mcmuffin, Mcmuffin, French Fries
I asked for a carmel frap extra carmel. They didn't give me extra carmel and when I asked they were rude and said it was extra carmel and refused to help. I got a small fry and it was half full. Will not be coming back here again.
Atmosphere: 1
Food: 1
Service: 1
Mobile ordering is great, pick up at drive thru or curb side, your choice. Standard cheese burger, fries and Coke, taste is consistent- it’s McDonald’s. Generally wish fries were crispier.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger
Restaurantji Recommends
Food was a little cold but edible.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mcdouble
We ordered online and went through the drive-thru to pick up our order. It was a simple order consisting of four items and one drink. When we got around the drive-thru we realized that they had not included two apple pies we ordered. We went back through the drive-thru and told the owner that we were missing the pies. He gave us a scowl and questioned our characters. Not only did we have the receipt, but this was a mobile order so he had a record. He then went into the restaurant and came back a few minutes later with the original items in the bag and the two pies. He did not apologize for his mistake and he was exceptionally rude. Customer service is not what it used to be. UGHH
Food: 4
Service: 1
Do not try to eat "in" - every table is dirty, every trash receptacle is overflowing, no napkins, no paper towels, water cup is the size of a teacup. Waited 10 minutes for someone to provide napkins at the register. Super under staffed or just horrible service.
Can you guys hire people who will at least PRETEND to care about your customers? After today, doubt I'll ever go back.1) Stood in line to place my order. When it was my turn, the girl turns around and walks off without a word. I watch her start filling orders and taking trays to other customers. 5 minutes later, after about 14 people in line now, she returns to take my order. Then, she walks off and starts filling orders again. The guy behind me said screw this and left. Wish I had done the same.2) I ordered a burger with NO PICKLES. Of course, it had a ton of them on it.3) I also got a small order of McNuggets. All of them were over-cooked...not only did the breading suck, the meat was all dried out, too.This wasn't the first time this location messed things up for me.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets, Happy Meal, McDonald's Big Mac
My how McDonalds has changed since I remember it as a kid. Maybe its just my memory. Employees were great. The ordering kiosk/screen only had breakfast choices at 10:40 am. For all other menu items, you had to order at the register or mobile order. There were no napkin dispensers. The food was sort of slapped together and very meh. My kids enjoyed their food, but my memories of egg McMuffins won't be the same. It was more expensive than I would think for fast food. I'll take Acme Burger for the +/- same price please. At least they still do fries right.
Atmosphere: 3
Food: 1
Service: 4