Who ever works at night is always super nice and deserves 5 starts it's usually the same 3 guys but I called at 2 today and they lady was a asshole for no reason giving me attitude when i was just asking for no drink if u don't like your job find a different one
Angie Garcia
I remember Wingstop was one of the top fast food chains I would crave the most. It tasted heavenly. This last time I went I have to admit is the first time I’m starting to experience the negative side of this restaurant. I will start by complimenting the cashier that helped us. I didn’t catch his name, but he was a nice man with polite customer service skills and made things a little more pleasant. When I told him I needed more time to decide on my food he hadn’t rushed me. He kindly brought out our food with a smile on his face. Something I noticed was instead of napkins they have paper towels. Paper towels can be rough and give a weird look to your food so I would reconsider your choice in that. Right after taking my seat I noticed the tables, countertops, or floors hadn’t been cleaned in a while. As for the food itself, the buns were too soft. Not crispy enough. The chicken was overdone and way too soft. Also not the crunch I was expecting. I will say the sauce of whatever flavor you chose is still really good. It really adds good flavor and they put a good amount on the chicken. In this case it was mango habanero and Louisiana rub. The fries were also not good. They looked old and were smashed. They were also too soft. Their honey mustard was very good and my favorite sauce next to their ranch. A comment about the restroom is how there isn’t a mirror. I think it’s inconvenient for the customers especially since it’s a fast food restaurant and eating can get messy. People should be able to check themselves and make sure everything is intact. You guys should should also reconsider that. I do like that they have a tv so when the customer is waiting they have some sort of entrainment. They have a good deal on Monday’s and Tuesday’s where wings are ¢.75 a piece so 10 wings for around $7 or $8. I would definitely go back for that good deal, but other than that Wingstop has officially flopped in my eyes. This restaurant is in Shiloh Center so there is plenty of parking. Its in the same location as Walmart, Grocery Outlet, and Goodwill. There is handicap parking and wheelchair accessibility. Overall I kindly hope you improve and wish you the best of luck Wingstop!
Atmosphere: 3
Food: 2
Service: 3
omar gonzalez
The service in this place is horrible, rude little man Nevin needs to find a different
Atmosphere: 1
Food: 1
Service: 1
Antonio P.
Employees at register is amazing his name is Alexis 10/10 recommend definitely needs a raise will be back soon!
Eric S.
I'll start by saying that I've never ever left a review like this for a restaurant and wish I could've sweetened it up some but there was nothing good about it. This place is a joke. Wish i had read the reviews before stopping. My first time trying this chain. Im a 40 year foodservice professional and cannot believe the Franchise isnt all over these guys. I walked in and took a few minutes to look over the menu having never been there before. The guy at the counter was a bit impatient and wanted me to get my order in. I was the only one in line, there were no orders hanging and there was a couple people that were finishing up their meals in the dining room.I gave them a very simple order. In fact, it was just chicken wings no fries or anything else. The counter guy put it in and I waited... and waited...and waited. There were three employees huddled around the fryers bullshitting, and I think one of them was cleaning one of the fryers. So I'm standing there kind of looking at these three guys in there talking to each other and nothings happening ...nobody's moving...nothing is being done I can't quite see if my food is even in the fryer yet and I waited...after about 20 minutes I asked the counter guy if there is an order for me being cooked? He walked back and returned and asked me what my name was which made me flinch and couldn't understand because I was the only person there. I told him my name and he walked back to talk to the guy that was cleaning the fryer, and he came back and said it will be here in a minute or two.. Now I'm feeling like I'm in the twilight zone. Im trying my best to be polite but now I'm really getting pretty pissed off. I continue to wait. I looked at the customers sitting in the dining room because i had already read everything posted on the walls 15 times ( i could have completed the NY Times crossword in less time than it took to get one simple order of wings at a wing restaurant) and they were looking back at me with this look that said to me "don't do it buddy... get out while you can". Just then the counter guy came up with my order. 38 minutes to complete my order with no other orders hanging. I got out to my truck and decided I was going to try a wing before driving home. It was absolutely disgusting. Their "signature thai spicy sauce tasted like shit! Horrible and I would bet my last dollar it was out of some big gallon plastic container and they didn't touch it or do anything to it to improve the flavor. The chicken itself was grossly over cooked, hard to the bite, dry as the dessert and poorly butchered with pieces of bone where the joint is cut. I wrote it off as a pre Halloween nightmare and went home. Had to be my worst restaurant experience in my 63 years on this planet. Get it together guys! When people go out to eat, they expect at least a reasonable level of quality and service. If you can't provide it....get out of the business! Pictures of food attached.
wwwcampbell99
The food is always good and the customer service is really
Atmosphere: 5
Food: 5
Service: 5
Zee Jensen
Rude employee. The short guy cooking,always with attitude, not coming back.
Atmosphere: 1
Food: 3
Service: 1
Fabian A.
Foods great, but I've never gone in for a DoorDash and its ready, dine in takes 30-45 minutes just to get your food and that's when you order from the app and get there when prompted to. In rosa they're busier and faster in my opinion.
Kathryn Kauffman
I ordered the parmesan wings and the lemon pepper wings for delivery. The wings were tough and rubbery. When I called the store they said that Grubb hub wasn't their delivery company although that's who I had to place the order through per Wing Stop's online directions. I had to call the store 3 times before anyone answered and the representative argued with me that they have never used Grubb Hub. When I told him that the wings were not up to my expectations his reply was "Oh...sorry." Won't be ordering from them again.
Just a horrible and poorly ran wing stop. I called about 4 times at 8:30 pm on a Wednesday. No answer, so I decide to go in. As soon as I get in, no one in there. The only people were employees, one by the soda machine flirting with his baby mama. She had a bag full of food so he probably gave it away for free. We finally got our food after 30 minutes and there was only one other person that came in. We left and tried to call again just to see if he was lying and he sure did. No answer, even when they weren't busy.
Alex Tabrizie
This was the first time i visited. this place. after taking the order it took them 20 minutes to call my name to pick up the food. they should improve this weakness otherwise i saw the place was nice. The food was delicious. the staff were friendly. Go ther!Parking: The place has lots of parking available. walmart was around the cornerWheelchair accessibility: i will be easy for a handicap to get in or out.
Atmosphere: 3
Food: 4
Service: 2
Sherwin Sacki
Went for the big bucket and loved choosing a variety of flavours
Atmosphere: 4
Food: 5
Service: 4
Christian P.
Service sucks, the guy working completely forgot about my order I waited 30 min for a simple 6 pc . Food tasted terrible all bland made in a rush , considering there was no customers , wouldn't go if you're in rush
Bryan E.
The quality has gone down since they opened and half the time they mix orders up/forget items/mess them up in one way or another. Used to be great.
Took an hour for chicken wings. Ridiculous.
Food: 1
Service: 1
Who ever works at night is always super nice and deserves 5 starts it's usually the same 3 guys but I called at 2 today and they lady was a asshole for no reason giving me attitude when i was just asking for no drink if u don't like your job find a different one
I remember Wingstop was one of the top fast food chains I would crave the most. It tasted heavenly. This last time I went I have to admit is the first time I’m starting to experience the negative side of this restaurant. I will start by complimenting the cashier that helped us. I didn’t catch his name, but he was a nice man with polite customer service skills and made things a little more pleasant. When I told him I needed more time to decide on my food he hadn’t rushed me. He kindly brought out our food with a smile on his face. Something I noticed was instead of napkins they have paper towels. Paper towels can be rough and give a weird look to your food so I would reconsider your choice in that. Right after taking my seat I noticed the tables, countertops, or floors hadn’t been cleaned in a while. As for the food itself, the buns were too soft. Not crispy enough. The chicken was overdone and way too soft. Also not the crunch I was expecting. I will say the sauce of whatever flavor you chose is still really good. It really adds good flavor and they put a good amount on the chicken. In this case it was mango habanero and Louisiana rub. The fries were also not good. They looked old and were smashed. They were also too soft. Their honey mustard was very good and my favorite sauce next to their ranch. A comment about the restroom is how there isn’t a mirror. I think it’s inconvenient for the customers especially since it’s a fast food restaurant and eating can get messy. People should be able to check themselves and make sure everything is intact. You guys should should also reconsider that. I do like that they have a tv so when the customer is waiting they have some sort of entrainment. They have a good deal on Monday’s and Tuesday’s where wings are ¢.75 a piece so 10 wings for around $7 or $8. I would definitely go back for that good deal, but other than that Wingstop has officially flopped in my eyes. This restaurant is in Shiloh Center so there is plenty of parking. Its in the same location as Walmart, Grocery Outlet, and Goodwill. There is handicap parking and wheelchair accessibility. Overall I kindly hope you improve and wish you the best of luck Wingstop!
Atmosphere: 3
Food: 2
Service: 3
The service in this place is horrible, rude little man Nevin needs to find a different
Atmosphere: 1
Food: 1
Service: 1
Employees at register is amazing his name is Alexis 10/10 recommend definitely needs a raise will be back soon!
I'll start by saying that I've never ever left a review like this for a restaurant and wish I could've sweetened it up some but there was nothing good about it. This place is a joke. Wish i had read the reviews before stopping. My first time trying this chain. Im a 40 year foodservice professional and cannot believe the Franchise isnt all over these guys. I walked in and took a few minutes to look over the menu having never been there before. The guy at the counter was a bit impatient and wanted me to get my order in. I was the only one in line, there were no orders hanging and there was a couple people that were finishing up their meals in the dining room.I gave them a very simple order. In fact, it was just chicken wings no fries or anything else. The counter guy put it in and I waited... and waited...and waited. There were three employees huddled around the fryers bullshitting, and I think one of them was cleaning one of the fryers. So I'm standing there kind of looking at these three guys in there talking to each other and nothings happening ...nobody's moving...nothing is being done I can't quite see if my food is even in the fryer yet and I waited...after about 20 minutes I asked the counter guy if there is an order for me being cooked? He walked back and returned and asked me what my name was which made me flinch and couldn't understand because I was the only person there. I told him my name and he walked back to talk to the guy that was cleaning the fryer, and he came back and said it will be here in a minute or two.. Now I'm feeling like I'm in the twilight zone. Im trying my best to be polite but now I'm really getting pretty pissed off. I continue to wait. I looked at the customers sitting in the dining room because i had already read everything posted on the walls 15 times ( i could have completed the NY Times crossword in less time than it took to get one simple order of wings at a wing restaurant) and they were looking back at me with this look that said to me "don't do it buddy... get out while you can". Just then the counter guy came up with my order. 38 minutes to complete my order with no other orders hanging. I got out to my truck and decided I was going to try a wing before driving home. It was absolutely disgusting. Their "signature thai spicy sauce tasted like shit! Horrible and I would bet my last dollar it was out of some big gallon plastic container and they didn't touch it or do anything to it to improve the flavor. The chicken itself was grossly over cooked, hard to the bite, dry as the dessert and poorly butchered with pieces of bone where the joint is cut. I wrote it off as a pre Halloween nightmare and went home. Had to be my worst restaurant experience in my 63 years on this planet. Get it together guys! When people go out to eat, they expect at least a reasonable level of quality and service. If you can't provide it....get out of the business! Pictures of food attached.
The food is always good and the customer service is really
Atmosphere: 5
Food: 5
Service: 5
Rude employee. The short guy cooking,always with attitude, not coming back.
Atmosphere: 1
Food: 3
Service: 1
Foods great, but I've never gone in for a DoorDash and its ready, dine in takes 30-45 minutes just to get your food and that's when you order from the app and get there when prompted to. In rosa they're busier and faster in my opinion.
I ordered the parmesan wings and the lemon pepper wings for delivery. The wings were tough and rubbery. When I called the store they said that Grubb hub wasn't their delivery company although that's who I had to place the order through per Wing Stop's online directions. I had to call the store 3 times before anyone answered and the representative argued with me that they have never used Grubb Hub. When I told him that the wings were not up to my expectations his reply was "Oh...sorry." Won't be ordering from them again.
Food: 1
Service: 1
Restaurantji Recommends
Just a horrible and poorly ran wing stop. I called about 4 times at 8:30 pm on a Wednesday. No answer, so I decide to go in. As soon as I get in, no one in there. The only people were employees, one by the soda machine flirting with his baby mama. She had a bag full of food so he probably gave it away for free. We finally got our food after 30 minutes and there was only one other person that came in. We left and tried to call again just to see if he was lying and he sure did. No answer, even when they weren't busy.
This was the first time i visited. this place. after taking the order it took them 20 minutes to call my name to pick up the food. they should improve this weakness otherwise i saw the place was nice. The food was delicious. the staff were friendly. Go ther!Parking: The place has lots of parking available. walmart was around the cornerWheelchair accessibility: i will be easy for a handicap to get in or out.
Atmosphere: 3
Food: 4
Service: 2
Went for the big bucket and loved choosing a variety of flavours
Atmosphere: 4
Food: 5
Service: 4
Service sucks, the guy working completely forgot about my order I waited 30 min for a simple 6 pc . Food tasted terrible all bland made in a rush , considering there was no customers , wouldn't go if you're in rush
The quality has gone down since they opened and half the time they mix orders up/forget items/mess them up in one way or another. Used to be great.