Our waiter either wasn't listening or was terribly preoccupied. I had a conversation with him about the three types of iced tea they serve and I selected one. He returned to the table less than five minutes later to confirm that I ordered water. When he took our order for the meal, a very similar situation occurred. I asked if the salad had fennel and he said, “no.” He came back to our table a moment later to confirm that I did not want celery. I never asked or spoke to him about celery. Only two people were in our party. We did not make any special requests or modifications to the tuna melt or Chicken salad. I don't understand why he couldn't keep our order straight. He never checked that our food was okay, not did he ask if we wanted desserts. The quality of the service and over all experience was less than I would have expected.
Laurie
Food was delicious as always. They were extremely busy for lunch they day we went so the service wasn't the best! Felt forgotten. One of the meals was not cooked as ordered and by the time we could notify the waiter and the dish was remade we were already needing to leave. So unfortunately one person in our group essentially didn't have lunch. Seemed like an off day as we have never had trouble in the past!
Maya
Took too long to get food, it was too salty and overfried. Fig salad had no figs or nuts or pears, just green leaves out of a Ralphs bag, extremely poor service
Melissa
This is a lovely hidden gem at Neiman Marcus. The host, and our server were extremely courteous and gave excellent service. The food is delicious and the portions were perfect. Will definitely be back.
elizabeth
I usually love eating at Neiman Marcus-Who doesn't appreciate the friendly greetings and the complementary bouillon and popover? But today's meal was lacking... and the decor was meh. It is the holidays! It is NM! I expected more spiff but maybe it is me not the Store?
Crista C
We used to visit the NM Cafe in Chicago before moving to Calabasas, California. The difference between the two is night and day. The attitude in Calabasas is sky-high, but the service and quality are far below expectations. We’ve visited this location three times, and each experience has been worse than the last.
Despite having reservations, we’ve had to wait to be seated, even with plenty of open tables, which is ridiculous. We've seen only two or three waitstaff, all of whom are clearly overworked and serve with visible frustration. Our orders consistently arrive late and cold—even the soups. On our most recent visit, they didn’t bring their usual consommé and popovers. After waiting 20 minutes, we asked about it, and they told us they were out. They could have at least apologized or mentioned this when seating us—it’s a matter of professionalism.
Additionally, a couple of items we ordered never arrived, and by that point, we saw no point in complaining. We just paid and left. Oh, and the place was dirty and untidy. Who’s in charge of this dump?! Spare us the attitude, NM. You have nothing to justify it.
Atmosphere: 1
Food: 1
Service: 1
Lisa Newman
I come here periodically with several special friends. However, due to NM management’s decision to delete any reference to Christmas from the new catalogue, I will no longer be supporting Neiman Marcus in any way.
Ronak
Been a there a few times and always love the respite the outdoor space offers. And today, we had a truly outstanding waiter taking care of us outside. People think Neiman's is expensive, but the cafe is a steal!
Iris
It's a pleasant lunch as usual except when a bigger group comes in, it becomes a bit noisy otherwise everything was perfect.
Kay
We had a very nice birthday lunch and the waiter was excellent. I told him it was my friend's birthday and at the end of the meal, he brought a chocolate chip cookie with a candle.
Hit and miss lunch. Tuna tartare was excellent and was a large portion. And the popovers are such a lovely touch. They are complementary. That was fabulous. The service was also excellent. Appreciated it. But the special Asian salad of spinach and grilled chicken was dreadful. Dried out chicken sitting on a small and uninspired salad.
donnal
We go here for the delicious popovers! We were very disappointed that they were having a problem with them and they served us some that weren't good and then said they couldn't make them anymore. The rest of the food was excellent but couldn't make up for the lack of popovers!
Adventurer
This is my go-to for small group meetings and casual lunches. The service and food are usually outstanding, but a bit off yesterday. It happens. Still a favorite, and I'll be back!
Lili A
I was assisted by Knarik Vardanyan from woman’s perfumes. She is amazing. Her customer service is so genuine. She knew exactly what I wanted it and she took great care of me. I was so impressed. Thank you Knarik ?
digitalbon
Ambiance isn't great - they have an outdoor patio that looks nice but it was too cold to sit outside. Consume and popovers are very good. Had a seafood salad with hardly any seafood - price was high. Service was just OK. Don't think I would go back.
Our waiter either wasn't listening or was terribly preoccupied. I had a conversation with him about the three types of iced tea they serve and I selected one. He returned to the table less than five minutes later to confirm that I ordered water. When he took our order for the meal, a very similar situation occurred. I asked if the salad had fennel and he said, “no.” He came back to our table a moment later to confirm that I did not want celery. I never asked or spoke to him about celery. Only two people were in our party. We did not make any special requests or modifications to the tuna melt or Chicken salad. I don't understand why he couldn't keep our order straight. He never checked that our food was okay, not did he ask if we wanted desserts. The quality of the service and over all experience was less than I would have expected.
Food was delicious as always. They were extremely busy for lunch they day we went so the service wasn't the best! Felt forgotten. One of the meals was not cooked as ordered and by the time we could notify the waiter and the dish was remade we were already needing to leave. So unfortunately one person in our group essentially didn't have lunch. Seemed like an off day as we have never had trouble in the past!
Took too long to get food, it was too salty and overfried. Fig salad had no figs or nuts or pears, just green leaves out of a Ralphs bag, extremely poor service
This is a lovely hidden gem at Neiman Marcus. The host, and our server were extremely courteous and gave excellent service. The food is delicious and the portions were perfect. Will definitely be back.
I usually love eating at Neiman Marcus-Who doesn't appreciate the friendly greetings and the complementary bouillon and popover? But today's meal was lacking... and the decor was meh. It is the holidays! It is NM! I expected more spiff but maybe it is me not the Store?
We used to visit the NM Cafe in Chicago before moving to Calabasas, California. The difference between the two is night and day. The attitude in Calabasas is sky-high, but the service and quality are far below expectations. We’ve visited this location three times, and each experience has been worse than the last.
Despite having reservations, we’ve had to wait to be seated, even with plenty of open tables, which is ridiculous. We've seen only two or three waitstaff, all of whom are clearly overworked and serve with visible frustration. Our orders consistently arrive late and cold—even the soups. On our most recent visit, they didn’t bring their usual consommé and popovers. After waiting 20 minutes, we asked about it, and they told us they were out. They could have at least apologized or mentioned this when seating us—it’s a matter of professionalism.
Additionally, a couple of items we ordered never arrived, and by that point, we saw no point in complaining. We just paid and left. Oh, and the place was dirty and untidy. Who’s in charge of this dump?! Spare us the attitude, NM. You have nothing to justify it.
Atmosphere: 1
Food: 1
Service: 1
I come here periodically with several special friends. However, due to NM management’s decision to delete any reference to Christmas from the new catalogue, I will no longer be supporting Neiman Marcus in any way.
Been a there a few times and always love the respite the outdoor space offers. And today, we had a truly outstanding waiter taking care of us outside. People think Neiman's is expensive, but the cafe is a steal!
It's a pleasant lunch as usual except when a bigger group comes in, it becomes a bit noisy otherwise everything was perfect.
We had a very nice birthday lunch and the waiter was excellent. I told him it was my friend's birthday and at the end of the meal, he brought a chocolate chip cookie with a candle.
Restaurantji Recommends
Hit and miss lunch. Tuna tartare was excellent and was a large portion. And the popovers are such a lovely touch. They are complementary. That was fabulous. The service was also excellent. Appreciated it. But the special Asian salad of spinach and grilled chicken was dreadful. Dried out chicken sitting on a small and uninspired salad.
We go here for the delicious popovers! We were very disappointed that they were having a problem with them and they served us some that weren't good and then said they couldn't make them anymore. The rest of the food was excellent but couldn't make up for the lack of popovers!
This is my go-to for small group meetings and casual lunches. The service and food are usually outstanding, but a bit off yesterday. It happens. Still a favorite, and I'll be back!
I was assisted by Knarik Vardanyan from woman’s perfumes. She is amazing. Her customer service is so genuine. She knew exactly what I wanted it and she took great care of me. I was so impressed. Thank you Knarik ?
Ambiance isn't great - they have an outdoor patio that looks nice but it was too cold to sit outside. Consume and popovers are very good. Had a seafood salad with hardly any seafood - price was high. Service was just OK. Don't think I would go back.
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