The staff and the service is always great. Janet and her team are so amazing and just so welcoming.
Rachel Moore
John was super awesome and gave us great customer service! I felt very welcomed at this location and my dirty chai was excellent. The baristas were all very friendly and smiley. Overall a favorite Starbucks visit as of late! Well done, team!
KC H
My husband and I live in Ventura county and we were driving into LA for an event. We wanted to get our favorite Starbucks “fix” on the way, but I placed the order at the wrong location by accident.
When I called to explain my mistake and ask for a refund, I wasn’t expecting to hear “No”, especially considering how much $$ we’ve spent as Starbucks customers over the years.
Janet first told me that she couldn’t process my refund without knowing my account. Then, when I told her that I had that information, suddenly she was unable to refund me, at all, and told me I have 2 options:
1. Go to any location other than hers, apparently, and ask for a refund there, or ask them to redo our order for free. But why, when hers was the location that has the record of that transaction? How does that make any sense, and why would another store honor a seemingly random request like that?! Again, her store is the one with a record of the transaction.
2. Or I can contact corporate office for a refund.
I don’t think we’ll be visiting a Starbucks any time in the near future. Janet could’ve handled it on the spot, but instead she chose to “hold the line” over a $30 transaction.
The experience has left a “burnt coffee taste” in our mouths.
Atmosphere: 1
Food: 3
Service: 1
Miguel Gonzalez
We're giving this place 5 stars just because it's so clean and we really appreciate that. The floors are clean, the tables are clean, and the bathrooms are clean. Staff is very friendly too.
Atmosphere: 5
Food: 5
Service: 5
adscrypt
Wasted my lunch because Google says it has a drive thru when it doesnt
Carrie Barnes
They always burn my egg white bites. Every time! It's so annoying.
Atmosphere: 5
Food: 2
Service: 5
Babak Eliyahou
Nice location and seating but the WiFi doesn’t work here
marcelo p
the woman cashier right now 4/20 3pm is not nice for attention costomers. she knew about my order and she acting that forgot it. she is ridiculous
Atmosphere: 1
Food: 1
Service: 1
Maria B
the woman cashier right now 4/20 3pm is not nice for attention costomers. she knew about my order and she acting that forgot it. she is ridiculous
Today I went to this location to clean up my son's backpack which he spilled Frappuccino on. After I was finished, I went back to the store to get a spoon for my daughter, one of the girls, Amanda, looked at me sarcastically like what do you want this time. I was frustrated already with spilled shake everywhere in my car and that attitude made my moment worse. I did not expect this behavior from starbucks which is my favorite place to wind down.
Great.
The staff and the service is always great. Janet and her team are so amazing and just so welcoming.
John was super awesome and gave us great customer service! I felt very welcomed at this location and my dirty chai was excellent. The baristas were all very friendly and smiley. Overall a favorite Starbucks visit as of late! Well done, team!
My husband and I live in Ventura county and we were driving into LA for an event. We wanted to get our favorite Starbucks “fix” on the way, but I placed the order at the wrong location by accident.
When I called to explain my mistake and ask for a refund, I wasn’t expecting to hear “No”, especially considering how much $$ we’ve spent as Starbucks customers over the years.
Janet first told me that she couldn’t process my refund without knowing my account. Then, when I told her that I had that information, suddenly she was unable to refund me, at all, and told me I have 2 options:
1. Go to any location other than hers, apparently, and ask for a refund there, or ask them to redo our order for free. But why, when hers was the location that has the record of that transaction? How does that make any sense, and why would another store honor a seemingly random request like that?! Again, her store is the one with a record of the transaction.
2. Or I can contact corporate office for a refund.
I don’t think we’ll be visiting a Starbucks any time in the near future. Janet could’ve handled it on the spot, but instead she chose to “hold the line” over a $30 transaction.
The experience has left a “burnt coffee taste” in our mouths.
Atmosphere: 1
Food: 3
Service: 1
We're giving this place 5 stars just because it's so clean and we really appreciate that. The floors are clean, the tables are clean, and the bathrooms are clean. Staff is very friendly too.
Atmosphere: 5
Food: 5
Service: 5
Wasted my lunch because Google says it has a drive thru when it doesnt
They always burn my egg white bites. Every time! It's so annoying.
Atmosphere: 5
Food: 2
Service: 5
Nice location and seating but the WiFi doesn’t work here
the woman cashier right now 4/20 3pm is not nice for attention costomers. she knew about my order and she acting that forgot it. she is ridiculous
Atmosphere: 1
Food: 1
Service: 1
the woman cashier right now 4/20 3pm is not nice for attention costomers. she knew about my order and she acting that forgot it. she is ridiculous
Restaurantji Recommends
Today I went to this location to clean up my son's backpack which he spilled Frappuccino on. After I was finished, I went back to the store to get a spoon for my daughter, one of the girls, Amanda, looked at me sarcastically like what do you want this time. I was frustrated already with spilled shake everywhere in my car and that attitude made my moment worse. I did not expect this behavior from starbucks which is my favorite place to wind down.
Service: 1
My drinks are always delicious ? thank you ??
Atmosphere: 5
Food: 5
Service: 5
perfect!
Atmosphere: 5
Food: 5
Service: 5
perfect!
Atmosphere: 5
Food: 5
Service: 5
perfect!
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