I've never left a review for a McDonald's before... I live close to this location and I'm sorry to say this is the worst store I've ever been to. Literally everytime I come here I'm reminded why I avoid it like the plague. Meals always take a long time, the food is cold, the interior is always filthy. None of the workers seem like they care. After not going there for awhile I recently decided to try again and get a couple sausage burritos. Nope. Burritos were old and cold and they didn't have picante sauce
Atmosphere: 1
Food: 1
Service: 1
Kevin Douglas
Horrible drive through efficiency. Over 20 minutes. You should warn customers when they order if the wait is that long.
Atmosphere: 3
Food: 3
Service: 1
Carl Porter
The kids playground was almost nothing. Was looking for the big playground
Atmosphere: 4
Service: 5
jazzdeep Kaur
I got a 5 dollar meal it had a Mc chicken and fries like it should but also supposed to have 4 pc chicken nuggets and they didn’t not give 4 pc chicken nuggets I realized when I got home
Food: 4
Service: 3
Recommended dishes: French Fries, Chicken Mcnuggets, Mcchicken
Mia Katelenn
Extremely disappointed with my order. I ordered a 6 piece nugget was charged for a 6 piece and only received a 4 piece and didn’t realize until I got home. They told me the sauce was in the bag and there was absolutely no sauce in the bag we had to turn around get go inside and ask for it, thankfully we were still in the parking lot. There was no sauce on my burger it was completely plain. Mind you there was no customers in the building and we were the only ones in the drive through and they were very rude and rushed us out. The care completely careless. Do better!
Atmosphere: 1
Food: 1
Service: 1
Moody
Pulled around for the drive thru. Waited 30 min with about 10 other people to get our orders. A worker came out several times with wrong orders while more people from the drive thru showed up.
Atmosphere: 1
Food: 1
Service: 1
Linda Lee
They helped with my first time ordering on McDonald’s mobile app.
Parking: Shady and safe
Kid-friendliness: They have a play area that is kept clean.
Wheelchair accessibility: On sidewalk out front.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sausage Mcgriddles
Lu Pale
Second time coming & they don't have frapes. Is it because they are out or because they shut down the machines?
Cari&Miguel Lopez
I waited over 15 min for my pick up order. I had to go inside and no one apologized and the manager just walked off. So rude. What’s the point with curb side??? I called twice and it went straight to corporate and they won’t do anything either. Treat customers with respect if you want them to return. Never coming back. There are way better McDonald’s in town.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger Happy Meal
bri Sando
Preet the manager really on Christmas Eve I know you were closing in 8 mins i was ordering on the drive threw and you don’t know how it is to have kids and I have to make sure I get the order right. And you wouldn’t let me add chicken nuggets to my order so when I went around to order it, you gave the head seat to someone else. That’s when you proved it was personal. I work customer service too when someone walks in 5 mins before closing I still have to greet and attend them. Your very unprofessional if you wanted to be home with your fam you should have requested the day off I sometimes have to work holidays too. But we got to make the best of it, thanks to the lady that took over you didn’t continue her energy. I think her name was Tisha. I’m not going to that side of town for McDonald’s ima stay on the one by Colusa ave.
Kid-friendliness: They are not patient when ordering in the drive through with kids I was taking like 3 mins to get it right and they were closing in 8 mins so she was just mad. It was rude and I wasn’t being even rude it was Christmas we came from margarita from seeing the lights we were jolly
It seems like there always making you pull around the drive thru park to keep there dt times good if I wanted to wait the same amount of time id of curbside ordered!
Kid-friendliness: With the bums and crazy hanging out in parking lot I don't recommend kids for dine in
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mcdouble
Lisa Rodriguez
I came through drive thru to order an iced double brew vanilla coffee with two shots espresso and tree shots liquid sugar. I used my app . When I get to the window and payed, she hands me a regular hot brew coffee. I said I ordered the double ice brew. All of a sudden she looked at me and shut the window in my face. I looked through and saw another gal making it. But, No I’m so sorry it was mixed up or no problem we will make it right, Nothing, just an annoyed look. The gal that fixed it , brought it to the window and handed it to me. She had a manager shirt on too. No smile no nothing. And to top it off the drink was terrible.. I’ve been to several McDonald’s, even in Reno. But mostly I’m a regular at the McDonald’s on Colusa .. I didn’t get my drink there today because the expresso machine was down. So, this McDonald’s on Harter rd. Is horrible. I should had know better I’ve had problems before and never said anything. It sounds funny but it ruined my morning and I’m trying to not let it. But I always start my day off with a double brew and happy people or at least kind people.
Food: 1
Jenn Martel
McDonald's is so popular, it's hard for the atmosphere to be awesome because it's always busy which is a good thing! The new chicken big Mac is seriously so good since I can't eat beef and miss big macs!
Atmosphere: 4
Food: 5
Service: 4
ivan perez
If you're ice cream machine is broken put a sign up before I get stuck in the drive thru for 20 minutes. Jerks!
Service: 1
T M
Worst McDonald's ever 30+ minutes for happy meal & French fries.ill never stop by this location
I've never left a review for a McDonald's before... I live close to this location and I'm sorry to say this is the worst store I've ever been to. Literally everytime I come here I'm reminded why I avoid it like the plague. Meals always take a long time, the food is cold, the interior is always filthy. None of the workers seem like they care. After not going there for awhile I recently decided to try again and get a couple sausage burritos. Nope. Burritos were old and cold and they didn't have picante sauce
Atmosphere: 1
Food: 1
Service: 1
Horrible drive through efficiency. Over 20 minutes. You should warn customers when they order if the wait is that long.
Atmosphere: 3
Food: 3
Service: 1
The kids playground was almost nothing. Was looking for the big playground
Atmosphere: 4
Service: 5
I got a 5 dollar meal it had a Mc chicken and fries like it should but also supposed to have 4 pc chicken nuggets and they didn’t not give 4 pc chicken nuggets I realized when I got home
Food: 4
Service: 3
Recommended dishes: French Fries, Chicken Mcnuggets, Mcchicken
Extremely disappointed with my order. I ordered a 6 piece nugget was charged for a 6 piece and only received a 4 piece and didn’t realize until I got home. They told me the sauce was in the bag and there was absolutely no sauce in the bag we had to turn around get go inside and ask for it, thankfully we were still in the parking lot. There was no sauce on my burger it was completely plain. Mind you there was no customers in the building and we were the only ones in the drive through and they were very rude and rushed us out. The care completely careless. Do better!
Atmosphere: 1
Food: 1
Service: 1
Pulled around for the drive thru. Waited 30 min with about 10 other people to get our orders. A worker came out several times with wrong orders while more people from the drive thru showed up.
Atmosphere: 1
Food: 1
Service: 1
They helped with my first time ordering on McDonald’s mobile app.
Parking: Shady and safe
Kid-friendliness: They have a play area that is kept clean.
Wheelchair accessibility: On sidewalk out front.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sausage Mcgriddles
Second time coming & they don't have frapes. Is it because they are out or because they shut down the machines?
I waited over 15 min for my pick up order. I had to go inside and no one apologized and the manager just walked off. So rude. What’s the point with curb side??? I called twice and it went straight to corporate and they won’t do anything either. Treat customers with respect if you want them to return. Never coming back. There are way better McDonald’s in town.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger Happy Meal
Preet the manager really on Christmas Eve I know you were closing in 8 mins i was ordering on the drive threw and you don’t know how it is to have kids and I have to make sure I get the order right. And you wouldn’t let me add chicken nuggets to my order so when I went around to order it, you gave the head seat to someone else. That’s when you proved it was personal. I work customer service too when someone walks in 5 mins before closing I still have to greet and attend them. Your very unprofessional if you wanted to be home with your fam you should have requested the day off I sometimes have to work holidays too. But we got to make the best of it, thanks to the lady that took over you didn’t continue her energy. I think her name was Tisha. I’m not going to that side of town for McDonald’s ima stay on the one by Colusa ave.
Kid-friendliness: They are not patient when ordering in the drive through with kids I was taking like 3 mins to get it right and they were closing in 8 mins so she was just mad. It was rude and I wasn’t being even rude it was Christmas we came from margarita from seeing the lights we were jolly
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries
Restaurantji Recommends
It seems like there always making you pull around the drive thru park to keep there dt times good if I wanted to wait the same amount of time id of curbside ordered!
Kid-friendliness: With the bums and crazy hanging out in parking lot I don't recommend kids for dine in
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mcdouble
I came through drive thru to order an iced double brew vanilla coffee with two shots espresso and tree shots liquid sugar. I used my app . When I get to the window and payed, she hands me a regular hot brew coffee. I said I ordered the double ice brew. All of a sudden she looked at me and shut the window in my face. I looked through and saw another gal making it. But, No I’m so sorry it was mixed up or no problem we will make it right, Nothing, just an annoyed look. The gal that fixed it , brought it to the window and handed it to me. She had a manager shirt on too. No smile no nothing. And to top it off the drink was terrible.. I’ve been to several McDonald’s, even in Reno. But mostly I’m a regular at the McDonald’s on Colusa .. I didn’t get my drink there today because the expresso machine was down. So, this McDonald’s on Harter rd. Is horrible. I should had know better I’ve had problems before and never said anything. It sounds funny but it ruined my morning and I’m trying to not let it. But I always start my day off with a double brew and happy people or at least kind people.
Food: 1
McDonald's is so popular, it's hard for the atmosphere to be awesome because it's always busy which is a good thing! The new chicken big Mac is seriously so good since I can't eat beef and miss big macs!
Atmosphere: 4
Food: 5
Service: 4
If you're ice cream machine is broken put a sign up before I get stuck in the drive thru for 20 minutes. Jerks!
Service: 1
Worst McDonald's ever 30+ minutes for happy meal & French fries.ill never stop by this location
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Happy Meal Hamburger
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