I've been eating here for years. The hamburgers are very good. The onion rings are not (mostly breading and salt) They have AI now for the drive thru which is very aggravating. They ask you over and over and over again if you want to order more food. It gets to me bc I've already said no 4 or 5 times. Just wanted a burger! Nothing more. The rest of the food they serve is very unhealthy... and I don't want it..
Atmosphere: 3
Food: 4
Service: 3
Art Leon
Quiet place for dinner
Atmosphere: 4
Food: 4
Service: 4
Breag N
I take an elderly gentleman out each week from a nursing facility so he can get out for a day and he always likes Carl's Jr. This Carl's Jr. is outstanding. We decided to come here and eat inside (he's in a wheelchair so it's quite an ordeal to get him in and out of the car). We came here today (Thursday) around noon and upon approaching the building a worker (didn't get his name unfortunately) came outside and asked if we were coming in and that he would be happy to get the door for us. This was above and beyond anything I see nowadays and I just wanted to thank him and realized there are still good people in this world today. The girl taking the order was also very nice and as always the western bacon cheeseburger hit the spot for the man I brought in to have lunch. We WILL be back!!
Atmosphere: 5
Food: 5
Service: 5
Samuel Levitsky
They had free Wi-Fi and the service was great. I used a coupon and they were ok with it. The soda was good. It was relatively clean, there wasn’t any cockroaches! This was my first time at a Carl’s Jr and I will definitely be coming back.
Your friend, Sam
Atmosphere: 5
Food: 5
Service: 5
Landon Panos
After dealing with a stupid AI assistant (your order isn't taken by a human), I'm finally able to order an El Diablo with NO SAUCE. I get to the window and ask for BBQ sauce. They say "got it!" And confirm no sauce on the burger.
They confirm a second time I want BBQ after ringing me up and giving me my card.
I get home. No BBQ. Extra sauce on burger.
I try again next week, SAME EXACT THING.
I got no BBQ on the side and Extra sauce on the burger. SMH
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Fries
Melanie Summers
AI's ability to process orders is insufficient. Despite the cost savings of deleting live workers, the prices are incredibly high. Lastly, management decided that the ($4.50) onion rings should be cooked in oil that had previously cooked fish.
I have noticed that as prices have skyrocketed, staffing has been drastically reduced. And as a result of that, quality has plummeted.
This experience is not limited to this store. It evident in every Carl's store I've visited post-Covid.
I've kept returning, hoping that each experience would bring back the original delight in the Bacon Western Cheeseburger experience. I give up.
Food: 1
Service: 3
Esteban Padilla
I love hamburgers
Atmosphere: 5
Food: 5
Service: 5
Kelsey Sitler
Extremely long drive thru waiting time. 10+ minutes for 2 vehicles. AI to order. Seems understaffed.
Slowest drive through in the west. One car in front of me, been waiting for 15 minutes and they still haven’t finished with the car in front of me.
Service: 1
Andrew Anthony
The order from automation was not good. It went down from that, food was barely warm.
Atmosphere: 3
Food: 2
Service: 2
P D
Sad to see CJs succumb to inflated prices due to corporate greed. I got a famous star with cheese today but it didn’t quite taste like it used to. Maybe because of the lack of ingredients.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cheeseburger
Craig Thompson
Great burger
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
Leslie L
Worst Carl’s Jr I’ve been too ,I ordered off of Uber eats,somebody stole the food so I went in showed them proof and everything waited for an hour just for them to make me pay for it again it was a 40$ order and I had so much proof and they were being rude about it and everything ew .
Thank you Diana
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
I've been eating here for years. The hamburgers are very good. The onion rings are not (mostly breading and salt) They have AI now for the drive thru which is very aggravating. They ask you over and over and over again if you want to order more food. It gets to me bc I've already said no 4 or 5 times. Just wanted a burger! Nothing more. The rest of the food they serve is very unhealthy... and I don't want it..
Atmosphere: 3
Food: 4
Service: 3
Quiet place for dinner
Atmosphere: 4
Food: 4
Service: 4
I take an elderly gentleman out each week from a nursing facility so he can get out for a day and he always likes Carl's Jr. This Carl's Jr. is outstanding. We decided to come here and eat inside (he's in a wheelchair so it's quite an ordeal to get him in and out of the car). We came here today (Thursday) around noon and upon approaching the building a worker (didn't get his name unfortunately) came outside and asked if we were coming in and that he would be happy to get the door for us. This was above and beyond anything I see nowadays and I just wanted to thank him and realized there are still good people in this world today. The girl taking the order was also very nice and as always the western bacon cheeseburger hit the spot for the man I brought in to have lunch. We WILL be back!!
Atmosphere: 5
Food: 5
Service: 5
They had free Wi-Fi and the service was great. I used a coupon and they were ok with it. The soda was good. It was relatively clean, there wasn’t any cockroaches! This was my first time at a Carl’s Jr and I will definitely be coming back.
Your friend,
Sam
Atmosphere: 5
Food: 5
Service: 5
After dealing with a stupid AI assistant (your order isn't taken by a human), I'm finally able to order an El Diablo with NO SAUCE. I get to the window and ask for BBQ sauce. They say "got it!" And confirm no sauce on the burger.
They confirm a second time I want BBQ after ringing me up and giving me my card.
I get home. No BBQ. Extra sauce on burger.
I try again next week, SAME EXACT THING.
I got no BBQ on the side and Extra sauce on the burger. SMH
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Fries
AI's ability to process orders is insufficient. Despite the cost savings of deleting live workers, the prices are incredibly high. Lastly, management decided that the ($4.50) onion rings should be cooked in oil that had previously cooked fish.
I have noticed that as prices have skyrocketed, staffing has been drastically reduced. And as a result of that, quality has plummeted.
This experience is not limited to this store. It evident in every Carl's store I've visited post-Covid.
I've kept returning, hoping that each experience would bring back the original delight in the Bacon Western Cheeseburger experience. I give up.
Food: 1
Service: 3
I love hamburgers
Atmosphere: 5
Food: 5
Service: 5
Extremely long drive thru waiting time. 10+ minutes for 2 vehicles. AI to order. Seems understaffed.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
Slowest drive through in the west. One car in front of me, been waiting for 15 minutes and they still haven’t finished with the car in front of me.
Service: 1
The order from automation was not good. It went down from that, food was barely warm.
Atmosphere: 3
Food: 2
Service: 2
Sad to see CJs succumb to inflated prices due to corporate greed. I got a famous star with cheese today but it didn’t quite taste like it used to. Maybe because of the lack of ingredients.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cheeseburger
Great burger
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
Worst Carl’s Jr I’ve been too ,I ordered off of Uber eats,somebody stole the food so I went in showed them proof and everything waited for an hour just for them to make me pay for it again it was a 40$ order and I had so much proof and they were being rude about it and everything ew .
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