After dealing with a stupid AI assistant (your order isn't taken by a human), I'm finally able to order an El Diablo with NO SAUCE. I get to the window and ask for BBQ sauce. They say "got it!" And confirm no sauce on the burger.
They confirm a second time I want BBQ after ringing me up and giving me my card.
I get home. No BBQ. Extra sauce on burger.
I try again next week, SAME EXACT THING.
I got no BBQ on the side and Extra sauce on the burger. SMH
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Fries
Melanie Summers
AI's ability to process orders is insufficient. Despite the cost savings of deleting live workers, the prices are incredibly high. Lastly, management decided that the ($4.50) onion rings should be cooked in oil that had previously cooked fish.
I have noticed that as prices have skyrocketed, staffing has been drastically reduced. And as a result of that, quality has plummeted.
This experience is not limited to this store. It evident in every Carl's store I've visited post-Covid.
I've kept returning, hoping that each experience would bring back the original delight in the Bacon Western Cheeseburger experience. I give up.
Food: 1
Service: 3
Esteban Padilla
I love hamburgers
Atmosphere: 5
Food: 5
Service: 5
Kelsey Sitler
Extremely long drive thru waiting time. 10+ minutes for 2 vehicles. AI to order. Seems understaffed.
Atmosphere: 1
Food: 3
Service: 2
Mark Heimbaugh
Slowest drive through in the west. One car in front of me, been waiting for 15 minutes and they still haven’t finished with the car in front of me.
Service: 1
Andrew Anthony
The order from automation was not good. It went down from that, food was barely warm.
Atmosphere: 3
Food: 2
Service: 2
P D
Sad to see CJs succumb to inflated prices due to corporate greed. I got a famous star with cheese today but it didn’t quite taste like it used to. Maybe because of the lack of ingredients.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cheeseburger
Craig Thompson
Great burger
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
Leslie L
Worst Carl’s Jr I’ve been too ,I ordered off of Uber eats,somebody stole the food so I went in showed them proof and everything waited for an hour just for them to make me pay for it again it was a 40$ order and I had so much proof and they were being rude about it and everything ew .
Brian Porter
My Big Carl only had 1 patty and the BBQ Chicken sandwich was so rubbery we had to give it to the dog. The computer that took my order kept interupting me as well.
My wife was intending on buying something to snack on but she really needed to use the bathroom first. But they told her she can't use the bathroom, cause she has to buy something first... I don't like this idea and they or any restaurant shouldn't have a restroom if they don't offer it to customers. I should've have to buy 1st to use the bathroom.
Stephanie V
I'm glad I gave this Carl's Jr another chance. They almost messed it up, but the NEW manager (forget name :() was very helpful and made the situation great. Thank you
Atmosphere: 5
Food: 5
Service: 5
Vanessa Fox
Crazy expensive these days. Wouldn't except Google pay
Steph
I'm glad I gave this Carl's Jr another chance. They almost messed it up, but the NEW manager (forget name :() was very helpful and made the situation great. Thank you
Atmosphere: 5
Food: 5
Service: 5
Jason Howard
The second I got to the drive thru speaker to order and was greeted by a robot. I knew I was never going there again...
After dealing with a stupid AI assistant (your order isn't taken by a human), I'm finally able to order an El Diablo with NO SAUCE. I get to the window and ask for BBQ sauce. They say "got it!" And confirm no sauce on the burger.
They confirm a second time I want BBQ after ringing me up and giving me my card.
I get home. No BBQ. Extra sauce on burger.
I try again next week, SAME EXACT THING.
I got no BBQ on the side and Extra sauce on the burger. SMH
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Fries
AI's ability to process orders is insufficient. Despite the cost savings of deleting live workers, the prices are incredibly high. Lastly, management decided that the ($4.50) onion rings should be cooked in oil that had previously cooked fish.
I have noticed that as prices have skyrocketed, staffing has been drastically reduced. And as a result of that, quality has plummeted.
This experience is not limited to this store. It evident in every Carl's store I've visited post-Covid.
I've kept returning, hoping that each experience would bring back the original delight in the Bacon Western Cheeseburger experience. I give up.
Food: 1
Service: 3
I love hamburgers
Atmosphere: 5
Food: 5
Service: 5
Extremely long drive thru waiting time. 10+ minutes for 2 vehicles. AI to order. Seems understaffed.
Atmosphere: 1
Food: 3
Service: 2
Slowest drive through in the west. One car in front of me, been waiting for 15 minutes and they still haven’t finished with the car in front of me.
Service: 1
The order from automation was not good. It went down from that, food was barely warm.
Atmosphere: 3
Food: 2
Service: 2
Sad to see CJs succumb to inflated prices due to corporate greed. I got a famous star with cheese today but it didn’t quite taste like it used to. Maybe because of the lack of ingredients.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cheeseburger
Great burger
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheeseburger
Worst Carl’s Jr I’ve been too ,I ordered off of Uber eats,somebody stole the food so I went in showed them proof and everything waited for an hour just for them to make me pay for it again it was a 40$ order and I had so much proof and they were being rude about it and everything ew .
My Big Carl only had 1 patty and the BBQ Chicken sandwich was so rubbery we had to give it to the dog. The computer that took my order kept interupting me as well.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My wife was intending on buying something to snack on but she really needed to use the bathroom first. But they told her she can't use the bathroom, cause she has to buy something first... I don't like this idea and they or any restaurant shouldn't have a restroom if they don't offer it to customers. I should've have to buy 1st to use the bathroom.
I'm glad I gave this Carl's Jr another chance. They almost messed it up, but the NEW manager (forget name :() was very helpful and made the situation great. Thank you
Atmosphere: 5
Food: 5
Service: 5
Crazy expensive these days. Wouldn't except Google pay
I'm glad I gave this Carl's Jr another chance. They almost messed it up, but the NEW manager (forget name :() was very helpful and made the situation great. Thank you
Atmosphere: 5
Food: 5
Service: 5
The second I got to the drive thru speaker to order and was greeted by a robot. I knew I was never going there again...
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