On 4 different occasions this Baskin Robbins has cancelled my order at the last minute. They allow the order to go through and for a delivery person to get to the parking lot (I see it on the app) and at the last moment, cancel. Most restaurants close delivery in the area at 9:30pm or 10pm. When they do this, I can’t order from anywhere until the next day. Definitely DON’T order from here. Awful way to run a restaurant in the modern era when a huge portion of customers use delivery.
Service: 1
Haley
Online server didn't work for ordering a cake since Thursday. Refused take order over the phone and asked to come in to order a cake. Then wants to be rude and ask are you sure you didn't call someone else? No I'm sure you are the same rude rep I talked to Friday about this not willing to help. Old blonde/white haired lady is the rudest rep you could have on staff and others are completely incompetent when asking spacefically for a ROLLED LOG CAKE, sets a completely different cake aside for me.
Atmosphere: 1
Service: 1
Nichole Maston
At the location to order 2 employees handled cash then proceeded without washing their hands to make my food we left without ordering . Very insanity
Atmosphere: 5
Food: 1
Service: 1
Shannon Benz
5-29-2024 about 3pm2 beautiful ladies one younger gentleman at about 3pm today I stopped cause it's my birthday figured I'd treat myself since my day didn't turn out as planned. They just put a smile on my face made me feel special and I really needed that! I apologize for not catching names. I will definitely be back soon to update this properly! I hope you get this! The ice cream unbelievable it has always been my favorite of all times. Thank you for brightening my day that was glumy! ?❤️
Parking: Plenty
Kid-friendliness: Who's kid doesn't love ice cream...totally screams kids welcome.
I came here right at open to get my daughter a treat. The staff was friendly and the restaurant was clean. It’s a little pricey but we still enjoyed the ice cream.
Atmosphere: 5
Food: 5
Service: 5
piknik
Ice cream was great but All the tables were dirty, guess that’s the price you pay when 16 year olds are working.
Atmosphere: 3
Food: 5
Service: 5
Kas Murray
Closed 45 mins before closing....nice guys?
Mike Bohn
Rarely these days do you find young kids with proper customer service and respect. I have been here twice in the last year. Both times I was greeted respectfully and asked if I wanted to try anything. The two young girls working there were patient with my kids while they take forever to pick and then they thanked me for my purchase and asked us to come back. Stoked about this experience!
Jessica Fields
Very friendly service!
Talon
The kids at the counter were all nice. But after spending almost $40 I requested a glass of water and was told that I had to buy a bottle 16 oz for $2.70. Hope the $2.70 was worth losing a customer.
Super nice staff as soon as we walked in. We got our ice cream right away and it was pretty busy. Thank for the quick service and super nice greeting. Well done
Ben Earl
Ice cream as usual is great! Got in at 8:30 pm on a Saturday. Closes at 10 pm. They were still busy. Made no sense why we were told we cannot sit inside after 9 pm while we are still enjoying our ice cream.Would appreciate clarification why this is the case. Looking at previous reviews, seems like rules are made up depending on the mood and/or which way the wind blows.
Frankie Bowman
I have been coming here since it opened! The service is always wonderful. It is always cleanly and any cake design I have wanted has been met and in fact exceeded my expectations. I have spoken with both owners, Trish and Andy, on a few occasions and they have always been friendly. This establishment makes it clear that customer service, cleanliness, and awesome and delicious products are paramount!
J J
Terrible management- they hire kids just to bully them. When did ice cream become so dramatic. Trish likes to tell children how to be good humans ( even though she is not a good human herself) just call the location and if Trish answers she will be sure to become confrontational with you immediately if you ask for her name….Don’t have a billing issue with these ladies, they will inform their employees to ignore phone calls to avoid refunding money or being decent. They literally put customers names above their phones and tell you not to answer for certain people.. This is not where anyone needs to learn to be a good functioning human.My 15 year old son sent an amazing resignation letter and was met with parenting tips on how to be a better employee and person. when ask by an adult what Trish meant by her comments she became confrontational and called my child a pos…. She told me he was telling everyone he was looking for a new job and that was sooooo unprofessional of him that he should do better next time????? Seriously? Not a call in, not disrespecting anyone, but you’re so right TRISh. When she walked up on me and I told her I was not going to fight her. She became even more condescending and confrontational. Funny part is she waited until I left the shop to call the police and falsely report that I harassed her. All to pick up his final paycheck which we still have not received… Thankfully I have it all on video…. Now Trish is withholding his last paycheck - these woman are horrible. If you don’t believe us just ask the last 12 employees that quit. Ouch ice cream has never been so salty
Sean M (muir323)
Website says open till 10. Showed up at 905 and was closed. Workers there looked like they don't care. Terrible!
On 4 different occasions this Baskin Robbins has cancelled my order at the last minute. They allow the order to go through and for a delivery person to get to the parking lot (I see it on the app) and at the last moment, cancel. Most restaurants close delivery in the area at 9:30pm or 10pm. When they do this, I can’t order from anywhere until the next day. Definitely DON’T order from here. Awful way to run a restaurant in the modern era when a huge portion of customers use delivery.
Service: 1
Online server didn't work for ordering a cake since Thursday. Refused take order over the phone and asked to come in to order a cake. Then wants to be rude and ask are you sure you didn't call someone else? No I'm sure you are the same rude rep I talked to Friday about this not willing to help. Old blonde/white haired lady is the rudest rep you could have on staff and others are completely incompetent when asking spacefically for a ROLLED LOG CAKE, sets a completely different cake aside for me.
Atmosphere: 1
Service: 1
At the location to order 2 employees handled cash then proceeded without washing their hands to make my food we left without ordering . Very insanity
Atmosphere: 5
Food: 1
Service: 1
5-29-2024 about 3pm2 beautiful ladies one younger gentleman at about 3pm today I stopped cause it's my birthday figured I'd treat myself since my day didn't turn out as planned. They just put a smile on my face made me feel special and I really needed that! I apologize for not catching names. I will definitely be back soon to update this properly! I hope you get this! The ice cream unbelievable it has always been my favorite of all times. Thank you for brightening my day that was glumy! ?❤️
Parking: Plenty
Kid-friendliness: Who's kid doesn't love ice cream...totally screams kids welcome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mom's Makin' Cookies, Monster Creature Creations
I came here right at open to get my daughter a treat. The staff was friendly and the restaurant was clean. It’s a little pricey but we still enjoyed the ice cream.
Atmosphere: 5
Food: 5
Service: 5
Ice cream was great but All the tables were dirty, guess that’s the price you pay when 16 year olds are working.
Atmosphere: 3
Food: 5
Service: 5
Closed 45 mins before closing....nice guys?
Rarely these days do you find young kids with proper customer service and respect. I have been here twice in the last year. Both times I was greeted respectfully and asked if I wanted to try anything. The two young girls working there were patient with my kids while they take forever to pick and then they thanked me for my purchase and asked us to come back. Stoked about this experience!
Very friendly service!
The kids at the counter were all nice. But after spending almost $40 I requested a glass of water and was told that I had to buy a bottle 16 oz for $2.70. Hope the $2.70 was worth losing a customer.
Restaurantji Recommends
Super nice staff as soon as we walked in. We got our ice cream right away and it was pretty busy. Thank for the quick service and super nice greeting. Well done
Ice cream as usual is great! Got in at 8:30 pm on a Saturday. Closes at 10 pm. They were still busy. Made no sense why we were told we cannot sit inside after 9 pm while we are still enjoying our ice cream.Would appreciate clarification why this is the case. Looking at previous reviews, seems like rules are made up depending on the mood and/or which way the wind blows.
I have been coming here since it opened! The service is always wonderful. It is always cleanly and any cake design I have wanted has been met and in fact exceeded my expectations. I have spoken with both owners, Trish and Andy, on a few occasions and they have always been friendly. This establishment makes it clear that customer service, cleanliness, and awesome and delicious products are paramount!
Terrible management- they hire kids just to bully them. When did ice cream become so dramatic. Trish likes to tell children how to be good humans ( even though she is not a good human herself) just call the location and if Trish answers she will be sure to become confrontational with you immediately if you ask for her name….Don’t have a billing issue with these ladies, they will inform their employees to ignore phone calls to avoid refunding money or being decent. They literally put customers names above their phones and tell you not to answer for certain people.. This is not where anyone needs to learn to be a good functioning human.My 15 year old son sent an amazing resignation letter and was met with parenting tips on how to be a better employee and person. when ask by an adult what Trish meant by her comments she became confrontational and called my child a pos…. She told me he was telling everyone he was looking for a new job and that was sooooo unprofessional of him that he should do better next time????? Seriously? Not a call in, not disrespecting anyone, but you’re so right TRISh. When she walked up on me and I told her I was not going to fight her. She became even more condescending and confrontational. Funny part is she waited until I left the shop to call the police and falsely report that I harassed her. All to pick up his final paycheck which we still have not received… Thankfully I have it all on video…. Now Trish is withholding his last paycheck - these woman are horrible. If you don’t believe us just ask the last 12 employees that quit. Ouch ice cream has never been so salty
Website says open till 10. Showed up at 905 and was closed. Workers there looked like they don't care. Terrible!
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