The ice cream was good. The customer service was awesome. Hannah was very helpful, friendly and accommodating.
Matt Garguilo
Very disappointed with our experience. We had pre-ordered a birthday cake for my mom, but when we arrived to pick it up, the staff had no record of the order. They were completely unprepared, couldn’t locate the order in the system, and had no idea how to issue a refund.
To make matters worse, there was no clear communication or solution offered. We were left without a cake for her birthday and no real help from the team.
The only bright spot was that, after my mom asked, they did give her some ice cream for free. It was a kind gesture, but it didn’t make up for the frustration or the fact that we were left scrambling on her special day.
Not the experience you expect when placing an order in advance.
Boston R
Very positive positive environment. I’ve never had a bad experience here.
Atmosphere: 5
Food: 5
Service: 5
Perla Garza
Amazing service Tony was so nice to the costumers he was busy and still had an smile on his face thank you
Atmosphere: 5
Food: 5
Service: 5
J Castillo
Favorite place to order custom birthday cakes! They made one for me in a pinch that was wonderful! Employees are always friendly. I prefer this location over a closer one.
Tony is AWESOME! The customer service and attention to detail he notices (yes, I know it’s just “ice cream”) just by taking his time to prepare your order makes you feel special and important, which is why I love going to the Cold Stone location on 64th and McIntyre. I also really appreciate his genuine kindness from the moment you first walk in to the time you leave. Thanks for always providing excellent service, Tony!
Kid-friendliness: My son and I enjoy coming here because we feel welcomed—and we love the Chocolate Devotion! :)
Atmosphere: 5
Food: 5
Service: 5
Alex Arce
Tony was fantastic! Cakes turned out perfect always the best edition To any party. The store is always so clean and everyone is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Liam Dennehy
Tony was
Atmosphere: 5
Food: 5
Service: 5
Jonas Edwards
The environment here is very welcoming the staff is very nice and respectful. This coldstone is very clean the other reviews shocked me because they said the tables were dirty but seems like they picked it up and are now nice and
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cold Stone Creamery Creation in Hand
The environment is very clean and the staff are very nice and helpful. They give you a welcoming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Brandi Peter
Just showed up to your location. Everywhere is posted that you close at 10:00 pm. Open sign was off but door was unlocked. No note about closing early and both employees were on their phones leaning on the counter doing absolutely nothing. Your employees stated, “sorry we are closing a little early we are under staffed.” I’m sorry but you just didn’t want to serve us and do your job. I do own and operate a few food service places and if this was my employees they would be terminated on the spot!
Atmosphere: 1
Food: 1
Service: 1
Jc McDonald
Staff awesome
Isaac Olson
They closed before the time they were supposed too.
Morgan Kervitsky
Just got ice cream, and i just had to shout out the young adults working here tonight. They were so pleasant and nice. I know by the long line they’ve had a super busy day but it didn’t keep them from providing wonderful service with a smile on their face. They were also hustling which I’m sure everyone appreciated.
The ice cream was good. The customer service was awesome. Hannah was very helpful, friendly and accommodating.
Very disappointed with our experience. We had pre-ordered a birthday cake for my mom, but when we arrived to pick it up, the staff had no record of the order. They were completely unprepared, couldn’t locate the order in the system, and had no idea how to issue a refund.
To make matters worse, there was no clear communication or solution offered. We were left without a cake for her birthday and no real help from the team.
The only bright spot was that, after my mom asked, they did give her some ice cream for free. It was a kind gesture, but it didn’t make up for the frustration or the fact that we were left scrambling on her special day.
Not the experience you expect when placing an order in advance.
Very positive positive environment. I’ve never had a bad experience here.
Atmosphere: 5
Food: 5
Service: 5
Amazing service Tony was so nice to the costumers he was busy and still had an smile on his face thank you
Atmosphere: 5
Food: 5
Service: 5
Favorite place to order custom birthday cakes! They made one for me in a pinch that was wonderful! Employees are always friendly. I prefer this location over a closer one.
Atmosphere: 5
Food: 5
Service: 5
Came in right before close and they served us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cupcake Variety 6-Pack
Tony is AWESOME! The customer service and attention to detail he notices (yes, I know it’s just “ice cream”) just by taking his time to prepare your order makes you feel special and important, which is why I love going to the Cold Stone location on 64th and McIntyre. I also really appreciate his genuine kindness from the moment you first walk in to the time you leave. Thanks for always providing excellent service, Tony!
Kid-friendliness: My son and I enjoy coming here because we feel welcomed—and we love the Chocolate Devotion! :)
Atmosphere: 5
Food: 5
Service: 5
Tony was fantastic! Cakes turned out perfect always the best edition To any party. The store is always so clean and everyone is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Tony was
Atmosphere: 5
Food: 5
Service: 5
The environment here is very welcoming the staff is very nice and respectful. This coldstone is very clean the other reviews shocked me because they said the tables were dirty but seems like they picked it up and are now nice and
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cold Stone Creamery Creation in Hand
Restaurantji Recommends
The environment is very clean and the staff are very nice and helpful. They give you a welcoming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Just showed up to your location. Everywhere is posted that you close at 10:00 pm. Open sign was off but door was unlocked. No note about closing early and both employees were on their phones leaning on the counter doing absolutely nothing. Your employees stated, “sorry we are closing a little early we are under staffed.” I’m sorry but you just didn’t want to serve us and do your job. I do own and operate a few food service places and if this was my employees they would be terminated on the spot!
Atmosphere: 1
Food: 1
Service: 1
Staff awesome
They closed before the time they were supposed too.
Just got ice cream, and i just had to shout out the young adults working here tonight. They were so pleasant and nice. I know by the long line they’ve had a super busy day but it didn’t keep them from providing wonderful service with a smile on their face. They were also hustling which I’m sure everyone appreciated.
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