We love a Costco and don't know why we never went to Costco for groceries when we came with a big group of snowboarding/skiing. This Costco is huge, well organized and great employees. We were able to eat at the food court before shopping. Love a good $1.50 hot dog. Plenty of parking and super efficient checking out. Great selection of meats, foods, and snacks! Definitely helped with a party of 7 people!
Lance L.
We love our Costco here in Arvada! Some of the best customer service around! Hats off to Management for keeping the place super organized, clean and run like a finely tuned machine. Everything from the food court, eyeglass station, bakery and butcher, this is hands down one of the best I have been to. I have been to many Costco's, and I've seen what poorly organized looks like. This one is super busy and really stands out as one of the best. Thanks to this entire Costco Team!
Bubba O.
This review is for the Tire Center only. We had a 10:00 am appointment to have the tires we purchased from Costco online installed. We received a "reminder" email for our appointment, advising us to arrive 15 minutes early, and threatening that we would lose our appointment if we were 10 minutes late. Now, we live 45 minutes away, so we left early enough so that we pulled into the Costco parking lot at 9:43 am. Nobody at the Tire Center, so we go to the front door. The doors are closed since Costco does not open until 10:00 am, so we follow an employee in and explain that we had an appointment in the Tire Center. We we directed back to the Tire Center and told someone would meet us there. Well, someone from the Tire Center did eventually meet us there, but he sent us back to the front door, telling us we had to check in at the Tire Center desk up front. So, back we go to the front entrance and wait outside in the cold until 10:00 am. After waiting in line at the Tire Center desk, we were greeted by Leena, who asked if we had an appointment. We asked her why we got an email telling us to be there at 9:45 am. when they did not open until 10. Leena told us that was just a standard email, and I complained that it was inconsiderate of them to have us be there 15 minutes early for nothing. She reiterated that it was a standard email. I asked if she would mind getting a negative review. She shrugged her shoulders and said she didn't care. I asked for her name and if she would mind being named in that negative review. Again, she shrugged her shoulders and said she didn't care. I guess that's what passes for customer service at Costco these days. We have been Costco members for 30 years and have never had such a negative experience. Here's a word of advice for Leena. If you are going to work the desk, we don't really expect you to care, which you obviously did not. But we do expect you to at least ACT like you care. Show some empathy. With your attitude, you need to be back in the shop mounting tires.
Pedro P.
This location no longer has a liquor store! I specifically came here for the liquor, however I was told they took it down 3 months ago! On Apple Maps, via the street view there is a sign that says "liquor sales" that's no longer there. However, overall this Costco was just like any other Costco but 10x the people. I think it's oddly placed where you have to drive around the block just to get into the parking lot, which is why I'm knocking off one star. It was a nightmare just to get into the lot, which isn't their fault the lot they are placed in just isn't convenient, but there are plenty of other entrances that weren't available unless you were coming in the opposite direction. Quite the ruckus being right by the freeway. Overall though, it was good place to shop! Always have great deals!
Deborah Henry
They spelled my name wrong on the birthday cake… checked out ticket and my mom spelled my name right but Costco didn’t ….. we wanted while roses but lettering and everything was white for a birthday cake… good thing so we can fix my name. My mom paid hood money and we have 40 people coming tomorrow so not like we had time to fix it! Also since everything is in white didn’t know that my name was spelled right! I was upset when I saw it but my mom was worried that it wouldn’t be back in time for my 50th birthday gathering! Thanks Costco!!!
Isabella P.
If only 0 stars were possible, such a shame :-( brings a bad name to Costco's everywhere.
Jason Z.
Costco wholesale with everything included; meats, bakery, food court, and gas station. Best location for west Denver/ Golden folks. Very busy regularly, which is good for COST stockholders.
Lori D.
Changing stores after many years! I'll go to any Costco but this Arvada location. It starts with taking up essential parking spaces with messy carts and having an empty cart corral right next to this mess on both sides!!! On to the harassment at the self checkout that causes huge delays and makes us all feel like criminals if we are standing in line and our partner is still shopping! On to the nightmare at the food court with not enough competent help and a messy situation throughout! Exiting is a similar nightmare with lines all the way back past the food court. Lastly, why spend resources on a 'rent-a-cop' sitting in his vehicle causing a bottle neck in the parking lot when this is a safe area. Exactly what kind of crimes have prompted this and is he really preventing any crimes or just making us all feel uneasy? I will shop anywhere but here and I suggest you do too! If enough of us leave, maybe they will make some sense of what they are doing and go back to being a customer friendly store.
Jackson D.
Had to pick up my prescription last minute, the pickups had just closed as I had gotten there, thankfully Jessica was sweet, polite, and professional and got me out of there quickly regardless of close. The customer service is on point!
T M.
Costco does not pride itself on customer service. They never have. My expectations are always pretty low, but the trash behavior from some of the employees here is downright disgusting. I cannot believe Costco allows such terrible behavior from their employees.
Costco does not pride itself on customer service. They never have. My expectations are always pretty low, but the trash behavior from some of the employees here is downright disgusting. I cannot believe Costco allows such terrible behavior from their employees.
Ts M.
This particular Costco in Arvada, the cashiers are rude and they go so fast when scanning with the handle held device, they will scan one product more than once. This happened to me and they ended up owing me $8.00. I'm thinking that these employees aren't treated very well here and that's why they act out with so many customers. Time to start going down south to west Qunicy Ave and South Ammons St. Much friendlier.
Nate B.
Sam S is the worst employee I've ever had the displeasure of interacting with. Perhaps it was a bad day, but taking it out on the customer is never okay. She sucks so much that she should be a vacuum cleaner.Turning your back on a customer is never appropriate. Please learn from this.
Ayla B.
So, if you can get past the crowds on nights and weekends, this Costco is a win! Of course we all know the best part of Costco are the free samples and the cheap food items AKA hot dog and churros, etc.! But, this Costco literally has my favorite snack items, so I come back every single time! I recently started back on the low carb keto diet and this location offers so many low carb options outside of meats and certain fruits/veg (btw the berries are always fresh and juicy here)! I love that I can grab an entire tray of bacon wrapped jalapeños just ready to go in the frozen section! They have the cauliflower bites in big bags (check the brand Rhythm) and the big bag is the only way to go! I will actually go to Costco just for these! They have a wonderful assortment of cheeses, jerky, nut mixes, and last but not least... keto cookies, chocolate, etc that are keto friendly AKA sugar free! If you're a low carb/sugarless eater like me, this location also carries the High Key chocolate chip cookie bites and they're so satisfying! Also satisfying is the keto pint sea salt ice cream bars! There are even more options than I'm listing, so if you're on the fence about this location... just go! It's a fun store to explore with endless options for ALL to look at. Low carb friends, I hope this was helpful! Treat yoself!
Ali S.
Costco is my safe space. Great deals, great staff, and you can't beat the hot dog deal. My favorite date night spot (only half kidding)
We love a Costco and don't know why we never went to Costco for groceries when we came with a big group of snowboarding/skiing. This Costco is huge, well organized and great employees. We were able to eat at the food court before shopping. Love a good $1.50 hot dog. Plenty of parking and super efficient checking out. Great selection of meats, foods, and snacks! Definitely helped with a party of 7 people!
We love our Costco here in Arvada! Some of the best customer service around! Hats off to Management for keeping the place super organized, clean and run like a finely tuned machine. Everything from the food court, eyeglass station, bakery and butcher, this is hands down one of the best I have been to. I have been to many Costco's, and I've seen what poorly organized looks like. This one is super busy and really stands out as one of the best. Thanks to this entire Costco Team!
This review is for the Tire Center only. We had a 10:00 am appointment to have the tires we purchased from Costco online installed. We received a "reminder" email for our appointment, advising us to arrive 15 minutes early, and threatening that we would lose our appointment if we were 10 minutes late. Now, we live 45 minutes away, so we left early enough so that we pulled into the Costco parking lot at 9:43 am. Nobody at the Tire Center, so we go to the front door. The doors are closed since Costco does not open until 10:00 am, so we follow an employee in and explain that we had an appointment in the Tire Center. We we directed back to the Tire Center and told someone would meet us there. Well, someone from the Tire Center did eventually meet us there, but he sent us back to the front door, telling us we had to check in at the Tire Center desk up front. So, back we go to the front entrance and wait outside in the cold until 10:00 am. After waiting in line at the Tire Center desk, we were greeted by Leena, who asked if we had an appointment. We asked her why we got an email telling us to be there at 9:45 am. when they did not open until 10. Leena told us that was just a standard email, and I complained that it was inconsiderate of them to have us be there 15 minutes early for nothing. She reiterated that it was a standard email. I asked if she would mind getting a negative review. She shrugged her shoulders and said she didn't care. I asked for her name and if she would mind being named in that negative review. Again, she shrugged her shoulders and said she didn't care. I guess that's what passes for customer service at Costco these days. We have been Costco members for 30 years and have never had such a negative experience. Here's a word of advice for Leena. If you are going to work the desk, we don't really expect you to care, which you obviously did not. But we do expect you to at least ACT like you care. Show some empathy. With your attitude, you need to be back in the shop mounting tires.
This location no longer has a liquor store! I specifically came here for the liquor, however I was told they took it down 3 months ago! On Apple Maps, via the street view there is a sign that says "liquor sales" that's no longer there. However, overall this Costco was just like any other Costco but 10x the people. I think it's oddly placed where you have to drive around the block just to get into the parking lot, which is why I'm knocking off one star. It was a nightmare just to get into the lot, which isn't their fault the lot they are placed in just isn't convenient, but there are plenty of other entrances that weren't available unless you were coming in the opposite direction. Quite the ruckus being right by the freeway. Overall though, it was good place to shop! Always have great deals!
They spelled my name wrong on the birthday cake… checked out ticket and my mom spelled my name right but Costco didn’t ….. we wanted while roses but lettering and everything was white for a birthday cake… good thing so we can fix my name. My mom paid hood money and we have 40 people coming tomorrow so not like we had time to fix it! Also since everything is in white didn’t know that my name was spelled right! I was upset when I saw it but my mom was worried that it wouldn’t be back in time for my 50th birthday gathering! Thanks Costco!!!
If only 0 stars were possible, such a shame :-( brings a bad name to Costco's everywhere.
Costco wholesale with everything included; meats, bakery, food court, and gas station. Best location for west Denver/ Golden folks. Very busy regularly, which is good for COST stockholders.
Changing stores after many years! I'll go to any Costco but this Arvada location. It starts with taking up essential parking spaces with messy carts and having an empty cart corral right next to this mess on both sides!!! On to the harassment at the self checkout that causes huge delays and makes us all feel like criminals if we are standing in line and our partner is still shopping! On to the nightmare at the food court with not enough competent help and a messy situation throughout! Exiting is a similar nightmare with lines all the way back past the food court. Lastly, why spend resources on a 'rent-a-cop' sitting in his vehicle causing a bottle neck in the parking lot when this is a safe area. Exactly what kind of crimes have prompted this and is he really preventing any crimes or just making us all feel uneasy? I will shop anywhere but here and I suggest you do too! If enough of us leave, maybe they will make some sense of what they are doing and go back to being a customer friendly store.
Had to pick up my prescription last minute, the pickups had just closed as I had gotten there, thankfully Jessica was sweet, polite, and professional and got me out of there quickly regardless of close. The customer service is on point!
Costco does not pride itself on customer service. They never have. My expectations are always pretty low, but the trash behavior from some of the employees here is downright disgusting. I cannot believe Costco allows such terrible behavior from their employees.
Restaurantji Recommends
Costco does not pride itself on customer service. They never have. My expectations are always pretty low, but the trash behavior from some of the employees here is downright disgusting. I cannot believe Costco allows such terrible behavior from their employees.
This particular Costco in Arvada, the cashiers are rude and they go so fast when scanning with the handle held device, they will scan one product more than once. This happened to me and they ended up owing me $8.00. I'm thinking that these employees aren't treated very well here and that's why they act out with so many customers. Time to start going down south to west Qunicy Ave and South Ammons St. Much friendlier.
Sam S is the worst employee I've ever had the displeasure of interacting with. Perhaps it was a bad day, but taking it out on the customer is never okay. She sucks so much that she should be a vacuum cleaner.Turning your back on a customer is never appropriate. Please learn from this.
So, if you can get past the crowds on nights and weekends, this Costco is a win! Of course we all know the best part of Costco are the free samples and the cheap food items AKA hot dog and churros, etc.! But, this Costco literally has my favorite snack items, so I come back every single time! I recently started back on the low carb keto diet and this location offers so many low carb options outside of meats and certain fruits/veg (btw the berries are always fresh and juicy here)! I love that I can grab an entire tray of bacon wrapped jalapeños just ready to go in the frozen section! They have the cauliflower bites in big bags (check the brand Rhythm) and the big bag is the only way to go! I will actually go to Costco just for these! They have a wonderful assortment of cheeses, jerky, nut mixes, and last but not least... keto cookies, chocolate, etc that are keto friendly AKA sugar free! If you're a low carb/sugarless eater like me, this location also carries the High Key chocolate chip cookie bites and they're so satisfying! Also satisfying is the keto pint sea salt ice cream bars! There are even more options than I'm listing, so if you're on the fence about this location... just go! It's a fun store to explore with endless options for ALL to look at. Low carb friends, I hope this was helpful! Treat yoself!
Costco is my safe space. Great deals, great staff, and you can't beat the hot dog deal. My favorite date night spot (only half kidding)