Messed up order in the first try. The manager said she'd fix it and messed it up again, and on top of that, this minimal effort is absolutely a disgrace. She never gave me an order number, and after waiting 20 minutes, I finally went up, and she claimed she called that order out a long time ago. I told her I was never given the number or receipt (since it was a comp, I wasn't worried about it, and it was busy), and she actually got an attitude. I tried being polite and understanding, but after that, we just left, not even bothering to say that they messed up the order again, let alone have a sorry excuse for prepping food.
Helen Collard
Service was poor… app deleted my order. Supervisor argued with me that I didn’t put my order in on time and I did at 9:50 … then when she took my order at the register she was trying to charge me $2.00 more for the same exact order… terrible service!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sausage
Jace Duran
I did the math and 60% of the time, my order is wrong, every time.
Food: 3
Service: 1
Jessica Silerio
Today I went through the drive through at this location the gentleman that took our order was great and pleasant. What I believe to be the manager with a name tag of Maria was not so pleasant. She didn't greet us at the door just handed us our 2 drinks that were spilling a little and just said move to the corner to wait for our order. When she came out to give us our order handed it through the bars of the ramp didn't even bother to come around to our window. Part of our order was missing so we had to come inside and when asked about our fries and for extra sauce for our 9 item order she gave us one sauce and responded with an angry tone and attitude. She was very rude when we were being very polite and nice. She should really not be a manager with that sour attitude she has and could learn a thing or two about her employee at the first window. I would not recommend you go to this location with this godless woman working there. Save your money for a better location with a manager that has the attitude of one who seems like they want their store to succeed.
Atmosphere: 1
Food: 1
Service: 1
Larry Simmons
Work delivery pick up from there a lot. Ok food
Christopher Jordan Avolio
Go here often, never had a problem until tonight. Ordered, and I quote, "one BOGO $1 worth dbl cheeseburger and an fries, and another bogo $1 hot and spicy mcchx and lg sweet tea" first guy misunderstands and tries to charge for 2 of each sandwich. Then the manager, Sarah, get on the mic and start cutting me off when I'm trying to clarify what I want. When I finally do clarify it, she tells me, "I understand what you want to order, but this is how you should order it instead." All due respect, if you understand what I want, wasn't the miscommunication on the part of the first person to take my order and not me? As I drive to the window she screaming through the microphone, "8.34 first window, over and over again"
I get to first window, pay, dude rude as hell as he close the window on me when I'm trying to talk to him about the order. Then I get to the second window. Different guy bagging my food, always nothing but nice and professional. I ask him to speak to Sarah cuz she was being mad rude. I asked her to listen and I explained to her if she understood the order I placed when I repeated it to her exactly the same way, then don't tell me how to order it. I always say BOGO $1 before I order each item so you don't think I'm trying to order a numbered meal. She continues to talk over me and cut me off. I leave and she literally is screaming at me, her head sticking out the second window. Extremely unprofessional.
If you understand the order, don't tell your customer how to order their food. Tell them you're sorry for the miscommunication and listen more closely to what the customer want. It's very simple. Unfortunately lost on many this day and age. Customer service, that is.
Atmosphere: 1
Food: 1
Service: 1
Jack Phares
Didn't go in it was a meeting place
Jim and Lauren
It never changes. Never had a good experience here. The food is almost always cold when I get it home, 3 minutes away. And the bottom of the buns are hard. From now on I will be going in and ordering and letting them know I want it made at that moment. Have no idea how long today's burgers were just sitting there. I say at least an hour. Disappointed once again. Have to blame lousy management.
Atmosphere: 3
Food: 1
Service: 2
Jace Dolez
Each time I’ve gone there recently and used the mobile app, they don’t give me my deals even when I pay for them. And they refuse to give me my deal item. Last night I went there for the free 6 nuggets if u buy some and they didn’t give me them and after I told them they said I didn’t use it which I did. Then this morning I went there and used points for an ice coffee, which they never gave me. And I never got my points back aswell
I just can’t understand how this outlet is being run. It’s a higher volume location, two drive thru windows, and you’ll order and pay with ease only to have a complete cluster of like a dozen cars parked waiting for their food. I think maybe 50% of the time I actually get my food at the window here. I’ve honestly never seen anything like it at any other fast food place ever.
Atmosphere: 3
Food: 3
Service: 1
Madison Guimond
By far the best food wise I've ever had from McDonald's. Super fast, the only time I've had to wait was because they had to make more french fries. Attendants were super busy but you can't blame them for that.
Atmosphere: 4
Food: 5
Service: 4
Steven Hornstein
I went in to place my order on the order. The screen only had cash. The lady was very rude at the counter and told me. In so many words, if you're paying cash, you have to come up to the counter, I told her that I was at the counter, waiting for somebody to come up. I was there at 12:12 and she did not come to that counter until 12:45. It was very rude and very inconsiderate
Atmosphere: 1
Food: 1
Adrienne Torrez
I ordered online but when I got there they said I had no order even though I provided a receipt and it was charged to my bank account the manager refused to serve me! Completely unacceptable I at least want a refund!
Nine times out ten, the food is cold 🥶
Atmosphere: 1
Food: 1
Service: 2
Messed up order in the first try. The manager said she'd fix it and messed it up again, and on top of that, this minimal effort is absolutely a disgrace. She never gave me an order number, and after waiting 20 minutes, I finally went up, and she claimed she called that order out a long time ago. I told her I was never given the number or receipt (since it was a comp, I wasn't worried about it, and it was busy), and she actually got an attitude. I tried being polite and understanding, but after that, we just left, not even bothering to say that they messed up the order again, let alone have a sorry excuse for prepping food.
Service was poor… app deleted my order. Supervisor argued with me that I didn’t put my order in on time and I did at 9:50 … then when she took my order at the register she was trying to charge me $2.00 more for the same exact order… terrible service!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sausage
I did the math and 60% of the time, my order is wrong, every time.
Food: 3
Service: 1
Today I went through the drive through at this location the gentleman that took our order was great and pleasant. What I believe to be the manager with a name tag of Maria was not so pleasant. She didn't greet us at the door just handed us our 2 drinks that were spilling a little and just said move to the corner to wait for our order. When she came out to give us our order handed it through the bars of the ramp didn't even bother to come around to our window. Part of our order was missing so we had to come inside and when asked about our fries and for extra sauce for our 9 item order she gave us one sauce and responded with an angry tone and attitude. She was very rude when we were being very polite and nice. She should really not be a manager with that sour attitude she has and could learn a thing or two about her employee at the first window. I would not recommend you go to this location with this godless woman working there. Save your money for a better location with a manager that has the attitude of one who seems like they want their store to succeed.
Atmosphere: 1
Food: 1
Service: 1
Work delivery pick up from there a lot. Ok food
Go here often, never had a problem until tonight. Ordered, and I quote, "one BOGO $1 worth dbl cheeseburger and an fries, and another bogo $1 hot and spicy mcchx and lg sweet tea" first guy misunderstands and tries to charge for 2 of each sandwich. Then the manager, Sarah, get on the mic and start cutting me off when I'm trying to clarify what I want. When I finally do clarify it, she tells me, "I understand what you want to order, but this is how you should order it instead." All due respect, if you understand what I want, wasn't the miscommunication on the part of the first person to take my order and not me? As I drive to the window she screaming through the microphone, "8.34 first window, over and over again"
I get to first window, pay, dude rude as hell as he close the window on me when I'm trying to talk to him about the order. Then I get to the second window. Different guy bagging my food, always nothing but nice and professional. I ask him to speak to Sarah cuz she was being mad rude. I asked her to listen and I explained to her if she understood the order I placed when I repeated it to her exactly the same way, then don't tell me how to order it. I always say BOGO $1 before I order each item so you don't think I'm trying to order a numbered meal. She continues to talk over me and cut me off. I leave and she literally is screaming at me, her head sticking out the second window. Extremely unprofessional.
If you understand the order, don't tell your customer how to order their food. Tell them you're sorry for the miscommunication and listen more closely to what the customer want. It's very simple. Unfortunately lost on many this day and age. Customer service, that is.
Atmosphere: 1
Food: 1
Service: 1
Didn't go in it was a meeting place
It never changes. Never had a good experience here. The food is almost always cold when I get it home, 3 minutes away. And the bottom of the buns are hard. From now on I will be going in and ordering and letting them know I want it made at that moment. Have no idea how long today's burgers were just sitting there. I say at least an hour. Disappointed once again. Have to blame lousy management.
Atmosphere: 3
Food: 1
Service: 2
Each time I’ve gone there recently and used the mobile app, they don’t give me my deals even when I pay for them. And they refuse to give me my deal item. Last night I went there for the free 6 nuggets if u buy some and they didn’t give me them and after I told them they said I didn’t use it which I did. Then this morning I went there and used points for an ice coffee, which they never gave me. And I never got my points back aswell
Restaurantji Recommends
Always an
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
I just can’t understand how this outlet is being run. It’s a higher volume location, two drive thru windows, and you’ll order and pay with ease only to have a complete cluster of like a dozen cars parked waiting for their food. I think maybe 50% of the time I actually get my food at the window here. I’ve honestly never seen anything like it at any other fast food place ever.
Atmosphere: 3
Food: 3
Service: 1
By far the best food wise I've ever had from McDonald's. Super fast, the only time I've had to wait was because they had to make more french fries. Attendants were super busy but you can't blame them for that.
Atmosphere: 4
Food: 5
Service: 4
I went in to place my order on the order. The screen only had cash. The lady was very rude at the counter and told me. In so many words, if you're paying cash, you have to come up to the counter, I told her that I was at the counter, waiting for somebody to come up. I was there at 12:12 and she did not come to that counter until 12:45. It was very rude and very inconsiderate
Atmosphere: 1
Food: 1
I ordered online but when I got there they said I had no order even though I provided a receipt and it was charged to my bank account the manager refused to serve me! Completely unacceptable I at least want a refund!
Atmosphere: 1
Food: 1
Service: 1
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