I ordered take out, my estimate pick up time was 4:30.. the person working the pick up area asked for my name and said it was not ready. I was fine with waiting a bit but then it was 10 minutes & she asked again my name.. still no order.. 20 minutes had went by and i asked someone else about my order because it doesn't make sense that my pick up time is 4:30 and i have waited over 20 minutes, that defeats the purpose of take out. magically my order pops up and they say “we just finished making it” i look at my order when i get home and the labels on my food have time stamps saying 4:22, meaning my food had already been done! my food was not fresh, it was cold and taste like it had been sitting there. Also to mention the people in the kitchen were super loud, as if they were doing more laughing and hanging out than actually doing their job. I don't typically write bad reviews but this was a very dissatisfying experience, my time & money was wasted!
Atmosphere: 2
Food: 1
Service: 1
Christy Garcia
The Food Was Okay & The Server Kong Was Great.
Atmosphere: 4
Food: 3
Service: 5
Brandon Fraser
The server we had....amazing. The food..... cold or wrong entirely The manager on duty made many excuses and didn't seem to care that there was several issues. Im sorry but a moldy cup that a drink was given to my wife is a big deal. This place doesn't need to be a gourmet 5 star restaurant but it does need to have standards for health and safety. I will not be coming back to this restaurant for that reason. Disappointing really.
Atmosphere: 2
Food: 2
Service: 5
Crash Moe12
Been here a few times, in shop is good but the online ordering, no bueno. Got shafted at this location, for the 2nd time, so I will never order online from here again
Atmosphere: 3
Food: 1
Service: 3
Clint Lewis
Great for games.
Atmosphere: 5
Food: 5
Service: 5
Angelo Padilla
Rich chicken wings the best!
Richard Rhoades
Nice place to get you some wings
Atmosphere: 5
Food: 5
Service: 5
Isela Cervera
Good for my second visit. I will be back 😁
Atmosphere: 5
Food: 5
Service: 5
Christian Smith
Average bdubs, but slow service. The girl in the to-go area was awesome tho.
Atmosphere: 1
Food: 3
Service: 1
Rafael Flores
Placed an online order at 4:38pm came to location at 5:20. No warm welcome, no acknowledgement and was handed my food at 5:55pm. Unacceptable. Store manager stated that promise to deliver time should of been 5:48 when ap clearly stated pick-up time 5:10pm Took more the an hr and a 19 minutes to receive food. Afyer ski g to cancel order for refund was transfered to another hostes that tried to tell me that the app was rong and that they just got the order. Order were coming in amd out. Felt discriminated to be honest.again asked for management to cancel and refund my order due to time sensitivity because of second job. And had to wait an additional 10 minutes to even get a re fund at end of the day never received my refund and waited till 5:55pm unacceptable the manager was a liar and the team members did not have no form of leadership nor communication. Kept telling me the either the food was being prepared, based or were waiting of the wings to get warmed up.. honestly the worst experience ever needs new leadership and a new method of customer service. Was very frustrated and manager told me if I dint like it then to never come back...she would of never said that of she understood the situation then again its bad management like her that could not lead the right way.
I ordered take out, my estimate pick up time was 4:30.. the person working the pick up area asked for my name and said it was not ready. I was fine with waiting a bit but then it was 10 minutes & she asked again my name.. still no order.. 20 minutes had went by and i asked someone else about my order because it doesn't make sense that my pick up time is 4:30 and i have waited over 20 minutes, that defeats the purpose of take out. magically my order pops up and they say “we just finished making it” i look at my order when i get home and the labels on my food have time stamps saying 4:22, meaning my food had already been done! my food was not fresh, it was cold and taste like it had been sitting there. Also to mention the people in the kitchen were super loud, as if they were doing more laughing and hanging out than actually doing their job. I don't typically write bad reviews but this was a very dissatisfying experience, my time & money was wasted!
Atmosphere: 2
Food: 1
Service: 1
The Food Was Okay & The Server Kong Was Great.
Atmosphere: 4
Food: 3
Service: 5
The server we had....amazing.
The food..... cold or wrong entirely
The manager on duty made many excuses and didn't seem to care that there was several issues. Im sorry but a moldy cup that a drink was given to my wife is a big deal. This place doesn't need to be a gourmet 5 star restaurant but it does need to have standards for health and safety. I will not be coming back to this restaurant for that reason. Disappointing really.
Atmosphere: 2
Food: 2
Service: 5
Been here a few times, in shop is good but the online ordering, no bueno. Got shafted at this location, for the 2nd time, so I will never order online from here again
Atmosphere: 3
Food: 1
Service: 3
Great for games.
Atmosphere: 5
Food: 5
Service: 5
Rich chicken wings the best!
Nice place to get you some wings
Atmosphere: 5
Food: 5
Service: 5
Good for my second visit. I will be back 😁
Atmosphere: 5
Food: 5
Service: 5
Average bdubs, but slow service. The girl in the to-go area was awesome tho.
Atmosphere: 1
Food: 3
Service: 1
Placed an online order at 4:38pm came to location at 5:20. No warm welcome, no acknowledgement and was handed my food at 5:55pm. Unacceptable. Store manager stated that promise to deliver time should of been 5:48 when ap clearly stated pick-up time 5:10pm
Took more the an hr and a 19 minutes to receive food. Afyer ski g to cancel order for refund was transfered to another hostes that tried to tell me that the app was rong and that they just got the order. Order were coming in amd out. Felt discriminated to be honest.again asked for management to cancel and refund my order due to time sensitivity because of second job. And had to wait an additional 10 minutes to even get a re fund at end of the day never received my refund and waited till 5:55pm unacceptable the manager was a liar and the team members did not have no form of leadership nor communication. Kept telling me the either the food was being prepared, based or were waiting of the wings to get warmed up.. honestly the worst experience ever needs new leadership and a new method of customer service. Was very frustrated and manager told me if I dint like it then to never come back...she would of never said that of she understood the situation then again its bad management like her that could not lead the right way.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If you’re ordering to go come late. Had to wait 30min after pickup time for fries to be ready? Rest of the food was cold by the time I got my meal
Atmosphere: 3
Food: 3
Service: 1
I had a pickup order and they made me wait 20 minutes longer than the estimated time.
I wouldn't even visit if it wasnt for Jaz holding down the place! Cone give her all your money! Great seeing you!
Atmosphere: 5
Food: 4
Service: 5
This location made me change my mind about BWs. Bartending staff is awesome. Food is always good. Sorry, but the bathrooms are usually trashed.
Atmosphere: 4
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 4
Service: 4
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