Charleys Cheesesteaks

I ordered online 30 minutes before arriving at the restaurant, expecting the food to be ready for pickup. However I waited an additional 45 minutes after being told it would be almost read in 3-5 minutes. The purpose of ordering online is to save time, so this delay was very frustrating. I hope you can improve your order preparation times to better meet customers expectations. This has also happened with delivery orders in the past, where I assumed the delay was due to the driver. Now it seems like the issue might be with preparation time at the restaurant. Improving the timing would make for a much better experience for both pickup and delivery orders.

Atmosphere: 1

Food: 5

Service: 1

The fries are always freshly made ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ultimate Fries, Original Fries

The grill looks like it hasn’t been cleaned in

Atmosphere: 3

Food: 1

Service: 4

The cheesesteaks are very good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Philly Steak

They’re prejudice

Staff makes it very difficult you pay for extra ingredients and they don’t even wanna give it to. You have to ask bag and throw a fit after even paid extra for stuff on your sandwich.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Philly Cheesesteak

Ordered for the first time for my lunch break at work the name of this restaurant sure DOES NOT live up to it's name juicy my sandwich was dry and the bread was stale.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Philly

Cooks were wearing AirPods, which (in case you needed a reminder) is a health code violation.

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Philly Cheesesteak

Don't support this business David Leon is a POS , his wife's dying and he's sleeping with staff ..Rebecca saylor ..they hire illegals, David doesn't pay taxes and owners are writing him checks he's not on the payroll .. labor board has been called as well as ICE don't support this business

The Gourmet Cheese Fries were very cheesy and delicious but the fries themselves could have been a little crisper. The Philly Cheese Steak was good but very mid. Idk about all these other reviews, but the staff was more than helpful and extremely friendly. Seems like other people are simply racist. As for the atmosphere, it's a mall so nothing much to do about it besides knowing it's a mall food court.

Atmosphere: 2

Food: 3

Service: 5

Recommended dishes: Cheese Gourmet Fries, Philly Cheesesteak

Food is decent. The steak could have done with a bit more

Atmosphere: 4

Food: 4

Service: 4

Food is decent. The steak could have done with a bit more

Atmosphere: 4

Food: 4

Service: 4

Food was gross!!! Ewwww Flavorless beefy meat!!! I wouldn’t give this to my dog!! I will never go back and definitely not worth the money! Save yourself a trip

Atmosphere: 2

Food: 1

Service: 1

Parking: It's at the mall so...

Kid-friendliness: Kid friendly

Wheelchair accessibility: Wheelchair accessible

I have never been so disgusted in all of my life, 1st off my husband went to get my order from this Charlie's at the Aurora mall nobody spoke English so we could not communicate with them, they got my order completely wrong, then proceeded to give us somebody else's order, we then went back to have it corrected, they gave my order away to somebody else once again had to remake it again, they were extremely rude and horrible and now I have food poisoning from your guys's food I'm not happy this is Ridiculously disgusting and I will never eat there again which is really sad because up until today charleys was my favorite place to eat when their employees cared about the customer, I've never written a complaint before and hope to god I never have to again. Charleys get your act together not cool