Lack of stocked items such as no salad plates, no atraws etc,, minimal salad item choices, broken food-ready buzzer so pizza was stone cold when given to us, workers on their phones. Food items are expensive and low quality.
Atmosphere: 3
Food: 1
Service: 1
Viridiana Cruz
We ordered $100 worth of food, they had no ranch. They had ran out ?! We wanted a refund for our wings and salad since we didn’t want to eat them with our ranch. We asked for a refund and the manager was nowhere to be found! The girl taking care of us was very rude. We waited for an hour on our pizza. When she finally came out to give us our refund i asked for our pizza and she said she’ll bring it out. Pizza was cold and stale. Very disappointed
Food: 1
Service: 1
Alice Liddell
More than half the games were dysfunctional the pizza was undercooked so much the middle was doughy. Salad bar was depleted and anything left over was soggy and there were toddlers climbing in the basketball games. Not one single skeeball was in working order and the staff members were all congregate in the front chatting.
Atmosphere: 1
Food: 2
Service: 1
Done'l Sawyer
Great customer service. Food wasn't that great. But everything else was fabulous.
Kid-friendliness: Kid friendly
Atmosphere: 5
Food: 2
Service: 5
Olivia Cason
I'm going to be honest and say this was my first time stepping into a Chuck E. Cheese since my own youth. And it was just as disturbing as I remember.
As an overall theme, there is only so much you can do. However, this location seemed a little less than inviting. Given that we are in Colorado, we came here for my sons 5th birthday at the last minute because his party got snowed out.
Needless to say, we ended up here. The place was clean for the most part, but the service was very slow. For us being one of 3 tables in the whole place, the staff was struggling to watch the front counter and it took way too long to get the simplest of asks to be met with service or even a friendly attitude.
Half of the games were also out of order so your choice of playing material was fairly limited. Not to mention, none of the games that were broken were turned off. They just said "error" and were constantly adding unnecessary noise to the environment.
Also, the pizza is still cardboard.
Each game gave out 1-5 tickets at most unless you got lucky with a jackpot. Meanwhile, the prizes are close to 600 tickets each. As a staple of my childhood, it's sad to see the residual shell of what Charles Entertainment Cheese has to offer, and I'm disappointed.
Atmosphere: 3
Food: 3
Service: 2
vianey lopez
Took my 2 year old to chucky cheese and she loved it. I honestly haven't tried their food but I'm sure the salad bar is bomb.
Atmosphere: 5
Food: 5
Service: 5
Christine Pride
Clean place
Kid-friendliness: They love the kids
Atmosphere: 5
Food: 5
Service: 5
Thiago Arevalo
Super full
Atmosphere: 5
Food: 5
Service: 5
Jasmine
I really do not know why this place is even still open. The customer service is nonexistent everything about this place is disgusting down to the salad bar that I paid $12 for all of the cross-contamination at that salad bar is ridiculous. The bathroom smells like old moldy, asbestos sticky floors. Most of the games were broken. I don’t recommend this place ever.
Atmosphere: 1
Food: 1
Service: 1
Brittney Craft
We went early in the day. It was safe and sanitary for my little ones.
Went to party....No happy workers there. Pizza was dry. Some games didn't work, the employee wasn't smiling at all when she had to keep getting the balls.
Parking: Off exposition in Aurora
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Cheese and Pepperoni Pizza
Shelly Morgan
It was a nice place to be! The food tasted great and the games were nice. Shout out to the employees here
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Birthday Cake, Chuck E Cheese Meal, Party Pack, Cotton Candy
Dazyre Collins
Nice kids fun during the weekdays the weekends are much more hectic but if you are going throughout the week you will enjoy the atmosphere
Kid-friendliness: Where a kid can be a kid
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese and Pepperoni Pizza, Unicorn Churros, Large Wings
Lack of stocked items such as no salad plates, no atraws etc,, minimal salad item choices, broken food-ready buzzer so pizza was stone cold when given to us, workers on their phones. Food items are expensive and low quality.
Atmosphere: 3
Food: 1
Service: 1
We ordered $100 worth of food, they had no ranch. They had ran out ?! We wanted a refund for our wings and salad since we didn’t want to eat them with our ranch. We asked for a refund and the manager was nowhere to be found! The girl taking care of us was very rude. We waited for an hour on our pizza. When she finally came out to give us our refund i asked for our pizza and she said she’ll bring it out. Pizza was cold and stale. Very disappointed
Food: 1
Service: 1
More than half the games were dysfunctional the pizza was undercooked so much the middle was doughy. Salad bar was depleted and anything left over was soggy and there were toddlers climbing in the basketball games. Not one single skeeball was in working order and the staff members were all congregate in the front chatting.
Atmosphere: 1
Food: 2
Service: 1
Great customer service. Food wasn't that great. But everything else was fabulous.
Kid-friendliness: Kid friendly
Atmosphere: 5
Food: 2
Service: 5
I'm going to be honest and say this was my first time stepping into a Chuck E. Cheese since my own youth. And it was just as disturbing as I remember.
As an overall theme, there is only so much you can do. However, this location seemed a little less than inviting. Given that we are in Colorado, we came here for my sons 5th birthday at the last minute because his party got snowed out.
Needless to say, we ended up here. The place was clean for the most part, but the service was very slow. For us being one of 3 tables in the whole place, the staff was struggling to watch the front counter and it took way too long to get the simplest of asks to be met with service or even a friendly attitude.
Half of the games were also out of order so your choice of playing material was fairly limited. Not to mention, none of the games that were broken were turned off. They just said "error" and were constantly adding unnecessary noise to the environment.
Also, the pizza is still cardboard.
Each game gave out 1-5 tickets at most unless you got lucky with a jackpot. Meanwhile, the prizes are close to 600 tickets each. As a staple of my childhood, it's sad to see the residual shell of what Charles Entertainment Cheese has to offer, and I'm disappointed.
Atmosphere: 3
Food: 3
Service: 2
Took my 2 year old to chucky cheese and she loved it. I honestly haven't tried their food but I'm sure the salad bar is bomb.
Atmosphere: 5
Food: 5
Service: 5
Clean place
Kid-friendliness: They love the kids
Atmosphere: 5
Food: 5
Service: 5
Super full
Atmosphere: 5
Food: 5
Service: 5
I really do not know why this place is even still open. The customer service is nonexistent everything about this place is disgusting down to the salad bar that I paid $12 for all of the cross-contamination at that salad bar is ridiculous. The bathroom smells like old moldy, asbestos sticky floors. Most of the games were broken. I don’t recommend this place ever.
Atmosphere: 1
Food: 1
Service: 1
We went early in the day. It was safe and sanitary for my little ones.
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
Great place to take your kids!
Atmosphere: 4
Food: 4
Service: 4
Went to party....No happy workers there. Pizza was dry. Some games didn't work, the employee wasn't smiling at all when she had to keep getting the balls.
Parking: Off exposition in Aurora
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Cheese and Pepperoni Pizza
It was a nice place to be! The food tasted great and the games were nice. Shout out to the employees here
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Birthday Cake, Chuck E Cheese Meal, Party Pack, Cotton Candy
Nice kids fun during the weekdays the weekends are much more hectic but if you are going throughout the week you will enjoy the atmosphere
Kid-friendliness: Where a kid can be a kid
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese and Pepperoni Pizza, Unicorn Churros, Large Wings
My grandson ?...
Atmosphere: 4
Food: 4
Service: 4
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