Sometimes, we have to make ethical decisions in life. Should I continue buying the beloved sugarcane juice here despite some negative experiences with the staff?I've been here about ten times and interacted with three people at the counter. My interaction with the male owner was brief but very pleasant. He seemed down to earth and proud of his business.Customer service is a tremendously tough business, which requires people with high CQ's (cultural intelligence) and EQ's (emotional intelligence) in order to thrive and provide a positive experience. Considering we are human, it is understandable if one has a "bad day" or makes mistakes from time to time.The female owner is not the meanest nor nicest lady. I know she is capable of being nice as she was very chummy with a particular Anglo-Saxon man that just got married upon one visit. Her and I were able to transcend our personal views and emotions in order to do business on my previous visits. She allowed me to sample the sugarcane juice before my purchases since I was willing to order a half gallon at times. Furthermore, since batches of cane have different tastes or can spoil, it is logical to provide a small sample. I did receive one drink that was spoiled, but all the others were delicious. When it was great, I ordered more.My intention is to not deceive the business for a small sample, which is the vibe I received from the woman there on 04/19/2024. She told me in a very condescending manner, "We don't provide samples for sugarcane juice." As a result, I deescalated and did not even mention that her refusal contradicted my previous experiences with her boss. My silence somehow made her repeat herself and then emphasize that the they have no control over the batches, which made the situation more awkward. I still purchased a small cup and told her that I would take a chance and that was the very reason I requested a sample. I would recommend that Jose or the female owner address their policy on this aspect of their service in order to remain consistent. I also recommend the following:1.) Do not assume all customers are alike. Some brothers (like myself from the Bronx) do not expect you to be super "California Chippy" nor like a valley girl, but I also don't expect you to act like a cold, distant, and sour human.2.) Communicate/teach the small but significant aspects of customer service to all employees.3.) Do not let profit reign supreme over human dignity, communication, and basic kindness.4.) Be nice to me when or if I return. I am willing to purchase up to 2 gallons a month plus additional items. That is, I am willing to invest approximately $70 per month or around $840+ for the year. What's more important to me? Your cane juice or your service?Kind regards,A Logical Customer
Atmosphere: 1
Food: 3
Service: 1
Justin Kimball
Shoutout to Jose for kindly reaching out to me to confirm a detail on my to-go order. This place is great and it's because of people like Jose. Thank you!
Atmosphere: 5
Food: 5
Service: 5
J Bleux
I had this place for the first time today.It was decent. I had the southwest chicken wrap.The chipotle aioli dressing I had on the side, was a bit runny. I would the like it better if the sauce was a tad thicker.I will get food here again.
Food: 4
Elshu Fitsum
Customer service was not welcoming whatsoever and felt like I was not welcomed when entering establishment
Atmosphere: 2
Service: 2
C. R
Coco loco just added a vegan jackfruit southwest bowl!! I normally hate jackfruit but this right here is a delicious combination. Thank you all for having a vegan meal that is good . Good job ?? I also love their smoothies ? ? ?
Luna B
Acai bowls and shots were delicious, but the lady running it today was rude to us for no reason. Slamming things and being rude. Will not come back.
Atmosphere: 2
Food: 5
Service: 1
Greg Duran
Literally my favorite smoothie and salad hands down!Kid-friendliness: Sweet and healthy drinks
Really good food and smoothies! They have so many vegan and dairy free choices, which makes it so easy to eat there. For once I can try almost everything on the menu!
Atmosphere: 5
Food: 5
Service: 5
Martine Hickman
Their smoothies are great although the taste can be inconsistent based on who is making it. I’m really disappointed the hours have changed; they open when I have to be at work and close before I even get off.
Atmosphere: 4
Food: 4
Service: 4
Raine Hatter
Love their Death By Chocolate. Their Vegetarian Breakfast Wrap is so healthy and delicious. Tried their Rojo 2 fresh juice today. Absolutely amazing. I just love this place, the vibes and service are always top teir.
This is one of our favorites for a breakfast and lunches. The owners are extremely nice and everything is made fresh.Favorites: Potato Soup, Açaí Bowls/Smoothies, Breakfast BurritosOutdoor seating available year-round too, which we enjoy!Dietary restrictions: Plenty of options and ability to work with dietary restrictions.Kid-friendliness: Kid-friendly menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai Berry Bowl, Grilled Wrap
Nana Rat
Walked in 10 mins before close and had great service. I love coming here! thank you for all you guys do!
Atmosphere: 5
Food: 5
Service: 5
Lindsay Rubey
Wow, this place is amazing. Great customer service and amazing food and drinks. Get the PB&J smoothie!
Atmosphere: 5
Food: 5
Service: 5
Sam T.
Visiting from out of state and Coco Loco did not disappoint. We ordered two açaí bowls and a smoothie and it was delicious. Service was awesome and friendly and also provided us with some promotions that they had going on. Both açaí bowl portions were big and packed to the brim. Would definitely recommend trying this place.
Tee Vee
I got the pitaya bowl && it was amazing. One of the best smoothie bowls I’ve had. I was tempted to get another one because it was so delicious lol. Stayed to get some work done as well while eating my bowl && the atmosphere is fun. I love the music. Employees are sweet as well. Highly recommend this cute shop!
Sometimes, we have to make ethical decisions in life. Should I continue buying the beloved sugarcane juice here despite some negative experiences with the staff?I've been here about ten times and interacted with three people at the counter. My interaction with the male owner was brief but very pleasant. He seemed down to earth and proud of his business.Customer service is a tremendously tough business, which requires people with high CQ's (cultural intelligence) and EQ's (emotional intelligence) in order to thrive and provide a positive experience. Considering we are human, it is understandable if one has a "bad day" or makes mistakes from time to time.The female owner is not the meanest nor nicest lady. I know she is capable of being nice as she was very chummy with a particular Anglo-Saxon man that just got married upon one visit. Her and I were able to transcend our personal views and emotions in order to do business on my previous visits. She allowed me to sample the sugarcane juice before my purchases since I was willing to order a half gallon at times. Furthermore, since batches of cane have different tastes or can spoil, it is logical to provide a small sample. I did receive one drink that was spoiled, but all the others were delicious. When it was great, I ordered more.My intention is to not deceive the business for a small sample, which is the vibe I received from the woman there on 04/19/2024. She told me in a very condescending manner, "We don't provide samples for sugarcane juice." As a result, I deescalated and did not even mention that her refusal contradicted my previous experiences with her boss. My silence somehow made her repeat herself and then emphasize that the they have no control over the batches, which made the situation more awkward. I still purchased a small cup and told her that I would take a chance and that was the very reason I requested a sample. I would recommend that Jose or the female owner address their policy on this aspect of their service in order to remain consistent. I also recommend the following:1.) Do not assume all customers are alike. Some brothers (like myself from the Bronx) do not expect you to be super "California Chippy" nor like a valley girl, but I also don't expect you to act like a cold, distant, and sour human.2.) Communicate/teach the small but significant aspects of customer service to all employees.3.) Do not let profit reign supreme over human dignity, communication, and basic kindness.4.) Be nice to me when or if I return. I am willing to purchase up to 2 gallons a month plus additional items. That is, I am willing to invest approximately $70 per month or around $840+ for the year. What's more important to me? Your cane juice or your service?Kind regards,A Logical Customer
Atmosphere: 1
Food: 3
Service: 1
Shoutout to Jose for kindly reaching out to me to confirm a detail on my to-go order. This place is great and it's because of people like Jose. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I had this place for the first time today.It was decent. I had the southwest chicken wrap.The chipotle aioli dressing I had on the side, was a bit runny. I would the like it better if the sauce was a tad thicker.I will get food here again.
Food: 4
Customer service was not welcoming whatsoever and felt like I was not welcomed when entering establishment
Atmosphere: 2
Service: 2
Coco loco just added a vegan jackfruit southwest bowl!! I normally hate jackfruit but this right here is a delicious combination. Thank you all for having a vegan meal that is good . Good job ?? I also love their smoothies ? ? ?
Acai bowls and shots were delicious, but the lady running it today was rude to us for no reason. Slamming things and being rude. Will not come back.
Atmosphere: 2
Food: 5
Service: 1
Literally my favorite smoothie and salad hands down!Kid-friendliness: Sweet and healthy drinks
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Loco, Papaya Berry, Southwestern Salad, Banana Berry
Really good food and smoothies! They have so many vegan and dairy free choices, which makes it so easy to eat there. For once I can try almost everything on the menu!
Atmosphere: 5
Food: 5
Service: 5
Their smoothies are great although the taste can be inconsistent based on who is making it. I’m really disappointed the hours have changed; they open when I have to be at work and close before I even get off.
Atmosphere: 4
Food: 4
Service: 4
Love their Death By Chocolate. Their Vegetarian Breakfast Wrap is so healthy and delicious. Tried their Rojo 2 fresh juice today. Absolutely amazing. I just love this place, the vibes and service are always top teir.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is one of our favorites for a breakfast and lunches. The owners are extremely nice and everything is made fresh.Favorites: Potato Soup, Açaí Bowls/Smoothies, Breakfast BurritosOutdoor seating available year-round too, which we enjoy!Dietary restrictions: Plenty of options and ability to work with dietary restrictions.Kid-friendliness: Kid-friendly menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai Berry Bowl, Grilled Wrap
Walked in 10 mins before close and had great service. I love coming here! thank you for all you guys do!
Atmosphere: 5
Food: 5
Service: 5
Wow, this place is amazing. Great customer service and amazing food and drinks. Get the PB&J smoothie!
Atmosphere: 5
Food: 5
Service: 5
Visiting from out of state and Coco Loco did not disappoint. We ordered two açaí bowls and a smoothie and it was delicious. Service was awesome and friendly and also provided us with some promotions that they had going on. Both açaí bowl portions were big and packed to the brim. Would definitely recommend trying this place.
I got the pitaya bowl && it was amazing. One of the best smoothie bowls I’ve had. I was tempted to get another one because it was so delicious lol. Stayed to get some work done as well while eating my bowl && the atmosphere is fun. I love the music. Employees are sweet as well. Highly recommend this cute shop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai Berry Bowl