Dunkin'
2323 S Havana St, Aurora
(303) 695-0695
Recent Reviews
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Stopped by for a quick breakfast sandwich on the way to a softball game. They were very helpful and even gave us extra ice and water to fill our water bottles. I got the sausage, egg and cheese on an everything bagel and it was great!
I had a very disappointing experience at the drive-thru today. After paying for my order (which was confirmed and shown on my phone), an employee approached me and questioned whether I had paid. I politely explained that I already had and even showed her the proof of payment. Despite this, she looked me up and down and very rudely told me to “just leave.”
I was shocked by how disrespectful and unprofessional that interaction was. It’s frustrating when customers are treated poorly due to internal communication issues or lack of proper training. I’ve had great experiences before, especially with one of the other employees who is always kind and helpful. But this particular staff member (short, heavy makeup) was extremely rude and completely ruined the visit.
I hope management addresses this because no customer should be made to feel disrespected after doing nothing wrong.
Great on the go
Fast service but I order oat milk every time and I either don’t get it or the oat milk has been out all day or has gone bad making it undrinkable. Pretty frustrating.
It was absolutely crazy and so busy but the workers especially one shorter lady with natural colored red hair kept it all going literally running back and forth and communicating frequently with the customers waiting to make sure every knew she was getting to them. She made the wait not terrible and kept the customers happy and everyone got what they ordered:)
I ordered the pistachio latte and asked what the toppings would be I was told just whipped cream and caramel after getting my order there was some form of cookie type toppings so I went inside to clarify what was in it because I have celiac and cannot have gluten they assured me it was fine nothing to worry about but I called another store to double check and it in fact does contain wheat. I would have paid for another drink because I really just wanted a coffee and could have gotten extremely sick. I wish they would have taken the two seconds to actually check and tell me that it had gluten/wheat.
The only negative thing this morning was that although they’re still called apple fritters, they’re not. What used to be fritters are now just apple filled donuts and very little apple at that. Went back yesterday for the $6 Meal Deal (egg, sausage, cheese on croissant, medium coffee, 6 hash browns). It was disgusting! Also got a box of 10 donut holes. The jelly ones literally had nothing inside. Looks like they just touched the hole with jelly to make it look like it was filled.
Incredibly nice woman running the store! It was busy since it was rush hour but she pumped out my order almost instantly!
Atmosphere: 4
Food: 5
Service: 4
I want to thank the 2 kind women working this morning. I was struggling with a variety of things, including my son nearly dumping a dozen donuts on the floor. They really helped me out, and it reset my day. Thank you both!
Atmosphere: 4
Food: 4
Service: 5
I love this Dunkin donuts. The staff is great. Price is on point.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Placed a mobile order yesterday and when I got to the restaurant it was closed. Called the customer service line and was told someone from this store would call me back to give me a refund. No one has called me. They essentially stole my money. Terrible, would give 0 stars if I could.
My cold coffee had no flavor, I know it took a long time to give me the entire order.
Atmosphere: 3
Food: 4
Service: 1
I had the best experience I have ever had with Dunkin! Selene, is the best. She went above and beyond on service and my drinks were made amazing. I will be returning, for someone that has worked as a barista for years I could say we would love to have her on our team. She made my experience unforgettable. This is now going to be where I go every single morning. Thank you Selene, thanks for all the kindness as well. You are amazing!
Atmosphere: 5
Food: 5
Service: 5
They make a good quality donut with friendly service.
Atmosphere: 4
Food: 4
Service: 4
The girl that usually works the drive thru with the gauged ears, deserves a raise. She is always so sweet and has excellent customer service skills. She makes the place worth visiting and her sparkling personality makes my day. Gives it more of a personal/small town vibe.
Coffee and food has always been on point at this location.
Atmosphere: 5
Food: 5
Service: 5
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