Fat Shack
1708 S Chambers Rd, Aurora
(720) 477-7805
Recent Reviews
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The Philly cheese is mAh fav. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Fat Doobie, Onion Rings
Best fast burger around here. Really good crispy and soft fries and good oreo shake. Friendly owners.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Had the most ridiculous customer service experience I have ever had here. After paying and waiting for a door dash from this location we discovered the order was incomplete. We called them and there was no manager figure on duty at all. This young man on the phone told us the only thing he could do for us tonight is for us to come pick up the missing items. After we had just paid some 20 bucks for delivery. He failed to take accountability or recognize the frustration of the situation, so we drove up there. Upon getting there we asked for a manager and again, there was not one present. The teenagers behind the counter had zero conflict resolution/de-escalation skills whatsoever, and continued to tell us they weren't going to make the food, it's door dashes fault, they already made the food and put it in the bag, ect. Ultimately culminating in one of the girls suggesting that we aren't telling the truth. Naturally, being called a liar over some damn chicken fingers, did not sit well with us and things escalated and got out of hand very quickly. The same young man from before told us to get the F*** out and they wouldn't be helping us. We demanded to speak to literally any adult who could act with any amount of professionalism. The girl working called the owner to come in, saying he will tell us the same thing they told us - to get the F out presumably - come to find out it's the girl's father. Clayton, came to the store and acted in a respectful and professional manner, albeit a little justifiably defensive of his daughter. He resolved the situation like it should have been in the first place and asked us to come back for a free lunch the next day. This experience was literally so ridiculous and unprofessional that we won't be returning, probably ever. Not even for a free lunch. So I do appreciate you for your professionalism, Clayton, however - I can't help but feel as though THE WHOLE situation could have been avoided if you had some kind of a shift lead in there.
Atmosphere: 3
Food: 4
Service: 1
Some of the best Habenaro Mango wings I've ever had. Great service. Great vibes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Would recommend anyone to this establishment!!
Atmosphere: 5
Food: 5
Service: 5
First and foremost met the Owner/Cook/Host Clayton a smart and patient individual which took the time and effort to deliver fast quality sandwhiches but fresh in quality vibes would recommend Family gatherigns
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fat Shack, Wings
Started this day with beautiful customer service one of the staff members his name was Clayton recommended. He gave us amazing amount of patience to order another plus one being he started the interaction off with just an amazing vibe! Only downside today was not bringing more people! 10/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Fat Shack
Stopped here for lunch twice now. Burgers and especially the fries were on point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Clayton was great
Atmosphere: 5
Food: 5
Service: 5
Ordered take out on two separate occasions. Both times they didn't make my food right.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Had their lunch burger and fries combo today. Both were solid. Great value!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Regular fried wings suuuuuper salty 🤮
Great service and food!
Atmosphere: 5
Food: 5
Service: 5
Almost i waited an hour
Food: 5
Gentleman at the front was a one man army! (6 o clock ish) he definitely deserves a raise he handled so much during the rush. Tip your servers ! Great meal (:
Atmosphere: 5
Food: 5
Service: 5
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