My girlfriend went in after going to the gym to bring us home a sandwich we could share and these two ladies in there shamed her for her request. She wanted a 16â that we could split which would have just been an 8â sandwich each. But instead my girl was greeted with eye rolls and snide comments about how she couldnât possibly mean that because itâs too big and how that sandwich is meant for 4 or more people. To shame someone for a food order they are paying you for is wild to me. What universe do they come from? People eat a footlong from subway alone all the time but two people couldnât possibly share a 16 inch sub right? Well weâll just get our sandwiches from subway from now if thatâs the case. And to top it all off the sandwich they slapped together was so so.
Brock Barth
After spending 25 dollars on a simple combo to be delivered, I waited 45 minutes for delivery to come from Uber Eats, of all places. I thought that JJ delivered their own food, but not anymore.
As is normal with third party delivery services, I received no drink with my order, and the Uber driver couldn't have cared less. The employees at the restaurant only handed him the food with no indication that there was a drink to go with it (except for the receipt which mentioned a drink of course). Absolutely no recourse apart from this review, and saving others the frustration.
It's the future, and we can't expect people to read receipts or care about getting anything right.
Disappointing. Won't be ordering delivery from JJ's ever again as Uber Eats, Door Dash, and all the rest are wasteful garbage with horrendous service.
Avoid ordering it for delivery yourself.
Ruby T
I want to start off by acknowledging that the worker with the red hair is doing their best. There were only 2 people working. One person, the lady with the red hair, was up front taking orders and making the food. There was, another worker, but I wasn't sure what they were doing... clearly the worker in the front needs help. It is clear that this location is extremely short staffed, considering the lunch rush and location. When I arrived, they stopped taking in person orders because there was too many online orders. The orders kept coming and coming. I used to work in fast food, and I'm pretty sure managers have the power to temporarily stop web orders. It's clear these workers don't get paid enough for doing the work of three to four people. Clearly no management is present to support their workers. Eventually, the lady greeting the customers started taking in person orders again, although web orders kept coming in. She was under quoting the wait time. It look us 45 minutes to get our food, but she was quoting people 10- 15 minutes MINIMUM. Due to the large influx of orders, the orders themselves are not coming out in order it was placed. Some people got their orders sooner than others. Additionally, I ordered a sandwich and got a wrap. Because they were so busy, I didn't want to make them remake it, so I left. This location is exploiting their workers. Take your business somewhere else.
Jason Chamberlin
The new manager at this location is very personable and was willing to honor the discount I was promised by previous employees.
I have had problems with this store previously, either not having a driver, getting orders wrong, or being out of items and still sending the order without telling me until I called about it.
I hope the best for this location since I get my lunches here often as it's cheap, quick, and easy to eat on the run.
Food: 5
Service: 5
B.F.G.
says open till 10pm. itâs 8:42pm and they are closed
Don Westman
Says they are open till 10:00. We drove all the way over there and they close at 8:00 đ
Service: 1
Erica Hemenway
The last two times Iâve been to this location: first time, they somehow lost my order and it took 30 minutes for them to make my sandwich. This time, I was the only person in the store waiting and after ten minutes, I asked if my sandwich was being made, they looked for the order and said it would be another five minutes. So much for âfreaky fast.â
Atmosphere: 1
Food: 2
Service: 1
Ryan Wilber
I understand you are busy. But you have two lines for a reason. 25 min for a sandwich inperson slapped together and smashed by the person wrapping it is unacceptable. Pick up your game or give that office space to somone who can keep up
Atmosphere: 1
Food: 1
Service: 1
Jean Sederberg
I went here to get lunch for my family while waiting for my Dad to come out of surgery. Jimmy Johnâs is one of my favorite go toâs for an easy delicious meal and this one made me never want to go back. The first time I ordered, they couldnât take cash so I offered to pay on my card and then he told me no go to the other register. I did and they tried to make me go to the back of the line but the guy in the front let me go in front of them. I clarified my order jalapeño chicken wrap and BLT with mayo about 4 times and also could not seem to communicate with the person checking me out. The price was different between the registers so I clarified AGAIN it was a BLT. He said yeah yeah. I get the sandwich and itâs bacon on bread. I bring it back to the people and say I said BLT. He said no this is what you ordered. Another argument. Finally made it with lettuce and tomato but COME ON! Who orders bacon on bread?!? My jalapeño chicken wrap was also poorly made with no mayo and on the wrong tortilla with 85% tortilla and 15% filling. Awful experience I wonât go back to Jimmy Johnâs for a while. Iâm very disappointed.
Seriously. How can you mess up an online order THIS badly? Olive spread of some kind, instead of jalapeño ranch? Two halves of the same sandwich that are entirely different?
You didnât get Turkey delivered? And you knew that for 3 hours before my order was being picked up and didnât call to let me know. Whatâs going on over there?
Someone send these dudes some Sammy Support.
Atmosphere: 1
Food: 2
Service: 1
Jacquline White
Line discon
Dustin Heisey
Messed up multiple orders and the final one was a combo order and all I received was the sandwich. When I called to ask for credit back he said he would credit their account and not my credit my bank. I told him theyâve already done that and when you order it, it wonât credit. For as many mistakes they continuously make, itâs not worth ordering! They just steal your money from the add ons and donât actually give you them. There are several people in our department that will NOT be ordering from here again.
Atmosphere: 3
Food: 3
Service: 1
Jeff Bebout
I order weekly. Not a lot of deliver options on a medical campus. Put in the description that I am on equiptment and to leave it with the desk in the infusion center. After 2 hours and a wrong delivery location the delivery driver calls me and tells me he wont bring my sandwich up. as if this was an absurd thing to ask a delivery driver who delivers exclusively on a medical campus. I called back in to the store and havent heard back. Theres no way to ask for a refund on the website so now I guess im just sitting here 3 hours later, hungry and now broke (since its a $40 sandwich). Absolutely wild
Service: 1
Vanessa Cruzpagan
this is the third time iâve ordered from this location on campus and itâs always disappointing. i gave it a try again after a few months and my veggie sandwich had turkey in it and the entire sandwich was basically just mustard. complete waste of money!
Great costumer service đ„°đ„°đ„°
My girlfriend went in after going to the gym to bring us home a sandwich we could share and these two ladies in there shamed her for her request. She wanted a 16â that we could split which would have just been an 8â sandwich each. But instead my girl was greeted with eye rolls and snide comments about how she couldnât possibly mean that because itâs too big and how that sandwich is meant for 4 or more people. To shame someone for a food order they are paying you for is wild to me. What universe do they come from? People eat a footlong from subway alone all the time but two people couldnât possibly share a 16 inch sub right? Well weâll just get our sandwiches from subway from now if thatâs the case. And to top it all off the sandwich they slapped together was so so.
After spending 25 dollars on a simple combo to be delivered, I waited 45 minutes for delivery to come from Uber Eats, of all places. I thought that JJ delivered their own food, but not anymore.
As is normal with third party delivery services, I received no drink with my order, and the Uber driver couldn't have cared less. The employees at the restaurant only handed him the food with no indication that there was a drink to go with it (except for the receipt which mentioned a drink of course). Absolutely no recourse apart from this review, and saving others the frustration.
It's the future, and we can't expect people to read receipts or care about getting anything right.
Disappointing. Won't be ordering delivery from JJ's ever again as Uber Eats, Door Dash, and all the rest are wasteful garbage with horrendous service.
Avoid ordering it for delivery yourself.
I want to start off by acknowledging that the worker with the red hair is doing their best. There were only 2 people working. One person, the lady with the red hair, was up front taking orders and making the food. There was, another worker, but I wasn't sure what they were doing... clearly the worker in the front needs help. It is clear that this location is extremely short staffed, considering the lunch rush and location. When I arrived, they stopped taking in person orders because there was too many online orders. The orders kept coming and coming. I used to work in fast food, and I'm pretty sure managers have the power to temporarily stop web orders. It's clear these workers don't get paid enough for doing the work of three to four people. Clearly no management is present to support their workers. Eventually, the lady greeting the customers started taking in person orders again, although web orders kept coming in. She was under quoting the wait time. It look us 45 minutes to get our food, but she was quoting people 10- 15 minutes MINIMUM. Due to the large influx of orders, the orders themselves are not coming out in order it was placed. Some people got their orders sooner than others. Additionally, I ordered a sandwich and got a wrap. Because they were so busy, I didn't want to make them remake it, so I left. This location is exploiting their workers. Take your business somewhere else.
The new manager at this location is very personable and was willing to honor the discount I was promised by previous employees.
I have had problems with this store previously, either not having a driver, getting orders wrong, or being out of items and still sending the order without telling me until I called about it.
I hope the best for this location since I get my lunches here often as it's cheap, quick, and easy to eat on the run.
Food: 5
Service: 5
says open till 10pm. itâs 8:42pm and they are closed
Says they are open till 10:00. We drove all the way over there and they close at 8:00 đ
Service: 1
The last two times Iâve been to this location: first time, they somehow lost my order and it took 30 minutes for them to make my sandwich. This time, I was the only person in the store waiting and after ten minutes, I asked if my sandwich was being made, they looked for the order and said it would be another five minutes. So much for âfreaky fast.â
Atmosphere: 1
Food: 2
Service: 1
I understand you are busy. But you have two lines for a reason. 25 min for a sandwich inperson slapped together and smashed by the person wrapping it is unacceptable. Pick up your game or give that office space to somone who can keep up
Atmosphere: 1
Food: 1
Service: 1
I went here to get lunch for my family while waiting for my Dad to come out of surgery. Jimmy Johnâs is one of my favorite go toâs for an easy delicious meal and this one made me never want to go back. The first time I ordered, they couldnât take cash so I offered to pay on my card and then he told me no go to the other register. I did and they tried to make me go to the back of the line but the guy in the front let me go in front of them. I clarified my order jalapeño chicken wrap and BLT with mayo about 4 times and also could not seem to communicate with the person checking me out. The price was different between the registers so I clarified AGAIN it was a BLT. He said yeah yeah. I get the sandwich and itâs bacon on bread. I bring it back to the people and say I said BLT. He said no this is what you ordered. Another argument. Finally made it with lettuce and tomato but COME ON! Who orders bacon on bread?!? My jalapeño chicken wrap was also poorly made with no mayo and on the wrong tortilla with 85% tortilla and 15% filling. Awful experience I wonât go back to Jimmy Johnâs for a while. Iâm very disappointed.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Seriously. How can you mess up an online order THIS badly? Olive spread of some kind, instead of jalapeño ranch? Two halves of the same sandwich that are entirely different?
You didnât get Turkey delivered? And you knew that for 3 hours before my order was being picked up and didnât call to let me know. Whatâs going on over there?
Someone send these dudes some Sammy Support.
Atmosphere: 1
Food: 2
Service: 1
Line discon
Messed up multiple orders and the final one was a combo order and all I received was the sandwich. When I called to ask for credit back he said he would credit their account and not my credit my bank. I told him theyâve already done that and when you order it, it wonât credit. For as many mistakes they continuously make, itâs not worth ordering! They just steal your money from the add ons and donât actually give you them. There are several people in our department that will NOT be ordering from here again.
Atmosphere: 3
Food: 3
Service: 1
I order weekly. Not a lot of deliver options on a medical campus. Put in the description that I am on equiptment and to leave it with the desk in the infusion center. After 2 hours and a wrong delivery location the delivery driver calls me and tells me he wont bring my sandwich up. as if this was an absurd thing to ask a delivery driver who delivers exclusively on a medical campus. I called back in to the store and havent heard back. Theres no way to ask for a refund on the website so now I guess im just sitting here 3 hours later, hungry and now broke (since its a $40 sandwich). Absolutely wild
Service: 1
this is the third time iâve ordered from this location on campus and itâs always disappointing. i gave it a try again after a few months and my veggie sandwich had turkey in it and the entire sandwich was basically just mustard. complete waste of money!
Atmosphere: 2
Food: 1
Service: 1
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