Counterserve coffee place in the food court of the Aurora Town Center Mall. They serve Starbuck's coffees plus additional drinks and there own selection of food/snacks. The coffee is very good.
Service was outstanding. In addition to being fast and friendly, the batista tailored the cappuccino to my taste asking whether I preferred more milk or more foam. We also had an interesting conversation about the coffee cultures in Italy and Ethiopia.
The food court has a lot of seating, unsecured Wi-Fi and ample parking.
Mall Employee
Great Place.
Atmosphere: 5
Food: 5
Service: 5
Ask Me
Amazing place, small family owned but omelette are to die for. Prices are great.
Atmosphere: 5
Food: 5
Service: 5
Ruby T
Came by a week ago. I ordered a doppio espresso (to add to my own drink) and asked for a cup of ice on the side. He asked if I wanted an Americano instead. I told him "no thanks, just the two shots and a cup of ice on the side."The worker was insanely rude over giving me a cup of ice. He clarified that this isn't a real Starbucks and he can't just give me a cup of ice because I need to purchase an actual drink for me to advertise the cup. Understandable, but there was also no need to yell at me asking for a cup of ice. Sounds like he deals with a lot of people who confuse this cafe with a real Starbucks. I then told him I didn't want the cup of ice anymore, just the doppio espresso. He then showed me the cup with the logo like I was stupid explaining the same thing and then angrily told me, "how do you want me to order this?" I told him, "I just want a double shot of espresso."I explained that I originally wanted a cup of ice to add it to my own drink. So instead of giving me a cup of ice, he took my cup and filled it with ice. Coming from someone who does work at a real Starbucks, we're not allowed to take half drank personal cups to fill with ice because it's considered unsanitary. We give away cups of ice for free all the time with the logo, so either this cafe has ridiculous rules, he didn't want to waste a cup, and/or this guy just hates his job.Customer service was terrible. I am all for supporting small businesses, but you're better off going to the real Starbucks across the street.
Yalitza Topete
Came by a week ago. I ordered a doppio espresso (to add to my own drink) and asked for a cup of ice on the side. He asked if I wanted an Americano instead. I told him "no thanks, just the two shots and a cup of ice on the side."The worker was insanely rude over giving me a cup of ice. He clarified that this isn't a real Starbucks and he can't just give me a cup of ice because I need to purchase an actual drink for me to advertise the cup. Understandable, but there was also no need to yell at me asking for a cup of ice. Sounds like he deals with a lot of people who confuse this cafe with a real Starbucks. I then told him I didn't want the cup of ice anymore, just the doppio espresso. He then showed me the cup with the logo like I was stupid explaining the same thing and then angrily told me, "how do you want me to order this?" I told him, "I just want a double shot of espresso."I explained that I originally wanted a cup of ice to add it to my own drink. So instead of giving me a cup of ice, he took my cup and filled it with ice. Coming from someone who does work at a real Starbucks, we're not allowed to take half drank personal cups to fill with ice because it's considered unsanitary. We give away cups of ice for free all the time with the logo, so either this cafe has ridiculous rules, he didn't want to waste a cup, and/or this guy just hates his job.Customer service was terrible. I am all for supporting small businesses, but you're better off going to the real Starbucks across the street.
Eyerusalem A. Halle
Great service! This is the way that a Starbucks store should be.
Atmosphere: 5
Food: 5
Service: 5
Cristal Daniel
Rude! Rude! Rude! Worst customer service ever! Do not order online they do not cater to delivery service a waste of time. The guy is unprofessional and claims they are too busy already and has no time or "does" online orders
Alyssa Bush
Cafe food and the setting here is super good. it's so tasty. service is typically above par. it has a cool interior.
Maria Pernalete
Horrible costumer service! I ordered a salted caramel Frappuccino and the lady gave me chocolate Frappuccino with caramel on the top, I asked if she could do the salted caramel Frappuccino as I am allergic to chocolate, she was very rude and say she was not going to do it, asked for a refund and she said she was not going to do it. Spoke to the manager and didn’t do anything about it. Horrible costumer service, definitely not the Starbucks image wants you to have. PSA: THIS IS NOT AN STARBUCKS STORE
Eboni Flemons
The worst customer service in the mall will never get my money
Very disappointed due to cause I work here and u purchase a strawberry and creme fappucio and good the owner that I didnt like it . And would like it i can have something else or if they have store credit . He told me that he been doing this for 6 years and no one has ever ask for a refund if something was nasty . If i would give they has a no star I would . We argue for 1 hour and he didnt want to give me money back this is crazy my time working in customer service places if a customer ask for they're money just give it to them and try to make a way to that customer is happy but a law suit will be coming
Heather C.
Excellent customer service!
biniya Getachew
The best coffee ever??
kaleb Getachew
The best coffee ever😋😋
David Jonathan Estrella Rodriguez
This is my favorite Starbucks to come to, the owner always provides a great experience. He always has a positive attitude. I recommend you stop in and buy a coffee! It'll make your day!
Counterserve coffee place in the food court of the Aurora Town Center Mall. They serve Starbuck's coffees plus additional drinks and there own selection of food/snacks. The coffee is very good.
Service was outstanding. In addition to being fast and friendly, the batista tailored the cappuccino to my taste asking whether I preferred more milk or more foam. We also had an interesting conversation about the coffee cultures in Italy and Ethiopia.
The food court has a lot of seating, unsecured Wi-Fi and ample parking.
Great Place.
Atmosphere: 5
Food: 5
Service: 5
Amazing place, small family owned but omelette are to die for. Prices are great.
Atmosphere: 5
Food: 5
Service: 5
Came by a week ago. I ordered a doppio espresso (to add to my own drink) and asked for a cup of ice on the side. He asked if I wanted an Americano instead. I told him "no thanks, just the two shots and a cup of ice on the side."The worker was insanely rude over giving me a cup of ice. He clarified that this isn't a real Starbucks and he can't just give me a cup of ice because I need to purchase an actual drink for me to advertise the cup. Understandable, but there was also no need to yell at me asking for a cup of ice. Sounds like he deals with a lot of people who confuse this cafe with a real Starbucks. I then told him I didn't want the cup of ice anymore, just the doppio espresso. He then showed me the cup with the logo like I was stupid explaining the same thing and then angrily told me, "how do you want me to order this?" I told him, "I just want a double shot of espresso."I explained that I originally wanted a cup of ice to add it to my own drink. So instead of giving me a cup of ice, he took my cup and filled it with ice. Coming from someone who does work at a real Starbucks, we're not allowed to take half drank personal cups to fill with ice because it's considered unsanitary. We give away cups of ice for free all the time with the logo, so either this cafe has ridiculous rules, he didn't want to waste a cup, and/or this guy just hates his job.Customer service was terrible. I am all for supporting small businesses, but you're better off going to the real Starbucks across the street.
Came by a week ago. I ordered a doppio espresso (to add to my own drink) and asked for a cup of ice on the side. He asked if I wanted an Americano instead. I told him "no thanks, just the two shots and a cup of ice on the side."The worker was insanely rude over giving me a cup of ice. He clarified that this isn't a real Starbucks and he can't just give me a cup of ice because I need to purchase an actual drink for me to advertise the cup. Understandable, but there was also no need to yell at me asking for a cup of ice. Sounds like he deals with a lot of people who confuse this cafe with a real Starbucks. I then told him I didn't want the cup of ice anymore, just the doppio espresso. He then showed me the cup with the logo like I was stupid explaining the same thing and then angrily told me, "how do you want me to order this?" I told him, "I just want a double shot of espresso."I explained that I originally wanted a cup of ice to add it to my own drink. So instead of giving me a cup of ice, he took my cup and filled it with ice. Coming from someone who does work at a real Starbucks, we're not allowed to take half drank personal cups to fill with ice because it's considered unsanitary. We give away cups of ice for free all the time with the logo, so either this cafe has ridiculous rules, he didn't want to waste a cup, and/or this guy just hates his job.Customer service was terrible. I am all for supporting small businesses, but you're better off going to the real Starbucks across the street.
Great service! This is the way that a Starbucks store should be.
Atmosphere: 5
Food: 5
Service: 5
Rude! Rude! Rude! Worst customer service ever! Do not order online they do not cater to delivery service a waste of time. The guy is unprofessional and claims they are too busy already and has no time or "does" online orders
Cafe food and the setting here is super good. it's so tasty. service is typically above par. it has a cool interior.
Horrible costumer service! I ordered a salted caramel Frappuccino and the lady gave me chocolate Frappuccino with caramel on the top, I asked if she could do the salted caramel Frappuccino as I am allergic to chocolate, she was very rude and say she was not going to do it, asked for a refund and she said she was not going to do it. Spoke to the manager and didn’t do anything about it. Horrible costumer service, definitely not the Starbucks image wants you to have. PSA: THIS IS NOT AN STARBUCKS STORE
The worst customer service in the mall will never get my money
Restaurantji Recommends
Very disappointed due to cause I work here and u purchase a strawberry and creme fappucio and good the owner that I didnt like it . And would like it i can have something else or if they have store credit . He told me that he been doing this for 6 years and no one has ever ask for a refund if something was nasty . If i would give they has a no star I would . We argue for 1 hour and he didnt want to give me money back this is crazy my time working in customer service places if a customer ask for they're money just give it to them and try to make a way to that customer is happy but a law suit will be coming
Excellent customer service!
The best coffee ever??
The best coffee ever😋😋
This is my favorite Starbucks to come to, the owner always provides a great experience. He always has a positive attitude. I recommend you stop in and buy a coffee! It'll make your day!
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