I ordered food for my daughter's birthday through the Panera app to be delivered to her school for lunch. Door Dash notified me that the order was delivered, but it wasn't. When I called Panera to sort it out, the manager was so kind and compassionate. She had my order remade, threw in a complimentary cookie and brownie, and had one of her catering drivers deliver it within 10 minutes. The service and kindness was above and beyond and deeply appreciated! Thank you for making my daughter’s birthday extra special!
Atmosphere: 5
Food: 5
Service: 5
Don Wharry
Great food
Atmosphere: 5
Food: 5
Service: 5
Shane Taylor
This place CONSISTENTLY has the best customer service and employees. Not just for a Paners Bread, but for any restaurant.
Physician’s Liaison, Inc Physician’s Liaison, Inc
Thank you Jerry @ Panera for helping me through the order challenge today with the presentation of cookies in the box. I appreciate you going above and beyond to get me on my way and to make a good impression for my client.
Atmosphere: 5
Food: 5
Service: 5
KEVORK YAKOBIAN
Mr. Ron at this location offers the best customer service and energy I’ve encountered in years. Panera should definitely consider giving him a raise or a spot bonus. His exceptional service is especially noteworthy in today's social climate.
Atmosphere: 5
Food: 5
Service: 5
Cassandra Amponsah
This Panera is probably the best in the area and always is clean ! The service is friendly and the food is always tasty . I love coming here to when shopping in the area ?.
Atmosphere: 5
Food: 5
Service: 5
Art
I received a special through the email, however, the associate was unable to help with the special. She said she couldn’t match the price and was totally not customer service friendly. Then she said to try ordering with the app which wasn’t working for me and she was unwilling to help me at all. I just left.
Service: 1
Carla Jimenez
The store is and looks dirty. The bathrooms are dirty with trash in the floor and smell horrid. We ordered French onion soup and it was cold, salty and nasty. The manager did not seem very eager to assure that us, as his customers, left the store satisfied and willing to come back.
Atmosphere: 1
Food: 1
Service: 1
Su Gar
Sunday morning, only 2 employees. Bakery case was very limited. Only 3 souffles left.
Got a soufflé that was completely raw in the middle. Egg mix wasn’t just runny
Food: 1
Service: 3
Farah Khaleefah
A Panera Restaurant ( this location) unfortunately had a very disappointing experience. The order was not correct .. there is a hair in the plate .. the service was incredibly bad, with servers seeming indifferent to our needs. The food quality was subpar.. Additionally, the manager JERRY was extremely rude with his assistant dark skin tall guy wearing eyeglasses and the coworkers were laughing at us they don’t want to help and they did not even trying to change the meal .. Overall, I would not recommend this restaurant based on my experience and would NOT stop to contact the big mangers to complain..
Camilo Navarrete
Terrible service, got dirty looks for speaking another lenguage, just a terrible overall vibe
Atmosphere: 1
Food: 3
Service: 1
Nancy Cullen
Nice visit for Nana and granddaughter.
Atmosphere: 5
Food: 5
Service: 5
Robert Gerlitz
So the last three times I’ve been here, they have been out of bread bowls before four in the afternoon. I will find another Panera near my house.
What I got vs what I ordered
I ordered food for my daughter's birthday through the Panera app to be delivered to her school for lunch. Door Dash notified me that the order was delivered, but it wasn't. When I called Panera to sort it out, the manager was so kind and compassionate. She had my order remade, threw in a complimentary cookie and brownie, and had one of her catering drivers deliver it within 10 minutes. The service and kindness was above and beyond and deeply appreciated! Thank you for making my daughter’s birthday extra special!
Atmosphere: 5
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
This place CONSISTENTLY has the best customer service and employees. Not just for a Paners Bread, but for any restaurant.
Thank you Jerry @ Panera for helping me through the order challenge today with the presentation of cookies in the box. I appreciate you going above and beyond to get me on my way and to make a good impression for my client.
Atmosphere: 5
Food: 5
Service: 5
Mr. Ron at this location offers the best customer service and energy I’ve encountered in years. Panera should definitely consider giving him a raise or a spot bonus. His exceptional service is especially noteworthy in today's social climate.
Atmosphere: 5
Food: 5
Service: 5
This Panera is probably the best in the area and always is clean ! The service is friendly and the food is always tasty . I love coming here to when shopping in the area ?.
Atmosphere: 5
Food: 5
Service: 5
I received a special through the email, however, the associate was unable to help with the special. She said she couldn’t match the price and was totally not customer service friendly. Then she said to try ordering with the app which wasn’t working for me and she was unwilling to help me at all. I just left.
Service: 1
The store is and looks dirty. The bathrooms are dirty with trash in the floor and smell horrid.
We ordered French onion soup and it was cold, salty and nasty.
The manager did not seem very eager to assure that us, as his customers, left the store satisfied and willing to come back.
Atmosphere: 1
Food: 1
Service: 1
Sunday morning, only 2 employees. Bakery case was very limited. Only 3 souffles left.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Got a soufflé that was completely raw in the middle. Egg mix wasn’t just runny
Food: 1
Service: 3
A Panera Restaurant ( this location) unfortunately had a very disappointing experience. The order was not correct .. there is a hair in the plate .. the service was incredibly bad, with servers seeming indifferent to our needs. The food quality was subpar.. Additionally, the manager JERRY was extremely rude with his assistant dark skin tall guy wearing eyeglasses and the coworkers were laughing at us they don’t want to help and they did not even trying to change the meal .. Overall, I would not recommend this restaurant based on my experience and would NOT stop to contact the big mangers to complain..
Terrible service, got dirty looks for speaking another lenguage, just a terrible overall vibe
Atmosphere: 1
Food: 3
Service: 1
Nice visit for Nana and granddaughter.
Atmosphere: 5
Food: 5
Service: 5
So the last three times I’ve been here, they have been out of bread bowls before four in the afternoon. I will find another Panera near my house.
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