Pizza Hut in Aurora

“After submitting the survey, Pizza Hut Corporate was very quick to respond and took care of us. On our next visit Ashley was also very nice. Once in a while we all have our bad days. So its going back up 5 stars.Unfortunately I have to bring it down from 5 to 1 star. Picked up 2 hand tossed pizzas for dinner. The crust of one looked weird and it tasted weird too. Called the store hoping they would remake it and deliver as this was our first claim in over 10 years of being loyal customers. Explained the issue to first person, was put on hold and then re-explained the entire thing to another person. Was told that they would remake but would not deliver and the other option was to have credit for future order. Realizing the dinner was already ruined, I agreed to the credit and asked for a confirmation email or text. Again another hold and finally Ashley came to the phone. While I was explaining the issue, Ashley said she was the one who made both Pizzas and there is nothing wrong with them and went on bragging about how perfect she was. Her tone was very condescending as if we were making up the entire thing to get credit. Insulted and disrespected, I requested a manager and she said she was the manager. I asked for her name and the corporate number to report this bad customer service. She became very rude and yelled “I don’t have the corporate number and I already said my name when I came to the phone and I am not telling you again” and hung up. I took both the Pizzas to store. The guy over there acknowledged the fact that there was a clear difference between two crusts but kept defending that this happens often with hand tossed pizzas. We have been ordering from the same store for over 10 years and this never happened before. It was clearly someone used the small pizza crust and stretched it out to make a large pizza. After several minutes wasted and going back and forth and showing my Pizza Hut account history, finally the guy refunded the order. I finally was able to get name of Ashley as well. We love this pizza and we are not going to stop ordering just because of a bad customer service by an employee. But obviously if this turns into a pattern, we do have other options. I hope this catches the eyes of someone in corporate and a good respectable handling of genuine over 10-year loyal customers is ensured.“

“Great experience with this store. Devin was awesome to deal with. I ordered a pizza online and unexpectantly was unable to pick up immmediately. Devin remade my pizza and even shared that his store was hiring and encouraged me to have my 16 year old reach out for an interview. No complaints. I've never had a bad experience here. Keep up the good work.“

“When I arrived on News Years Eve to pick up my food the guy at the desk was forced to temporarily close the place in order to get a computer problem fixed. He actually let me wait inside while being on the phone with their IT department, and I left him alone because the more time he talks to those people the quicker all our problems get fixed. He got it fixed in a timely manner, I got my food, and my evening was great because we were not hungry. As a side note I would have probably got my pizza faster if I had paid for it when I ordered it online rather than paying for it there. One or two people came in, their pizza was ready AND paid for, so they got it and left while I had to wait. LOL!“

“Keisha and the big black man my apologies idk his name. But they both always go above and beyond serving me . If it’s cold they bring my food out to my car. My pizza is always hot , fresh and ready. I’m super greatful for their kindness and hard work. My go to ? ❤️!“

“I wanted to take a moment to share my positive experience at Pizza Hut. Every time I visit, Tabby is incredibly helpful and kind, making my visits even more enjoyable. It’s clear that she genuinely cares about providing excellent service, and it never goes unnoticed. I come here often because of the great food and welcoming atmosphere, and Tabby always adds to that. Since the new management took over my experience is always wonderful. Thank you for having such a wonderful team!“

“The people who are on here complaining about the delivery issues aren't realizing that this has NOTHING to do with the workers or management here. The workers are not responsible for DoorDashers taking orders. Once you order delivery it is out of their hands. It is a corporate decision that they can't do anything about. So if you want to complain you need to do it with corporate. Secondly, I've been at this location in person several times for ordering and can hear how extremely rude customers in this area are on the phone. If you want respect you need to give respect. Just because someone is taking your order does not mean they are beneath you. Stop acting like it.

Finally; the new manager that is name Debra? Donna? Donnalee? She is the rudest, most disrespectful person I have ever seen. Not only does she ignore and talk down to customers, but she degrades and berates her staff in front of customers. This is the type of professional you want running your company? Do better.“