Hire more drivers and in store employees. Stop being so cheap and ruining our experience with DoorDash. I’ve done everything from picking up to having delivery… It shouldn’t take an hour and a half to get a Pizza. We can tell when a pizza has been sitting for 30+ minutes. Disgusting. Hire more people. Better management. The in store employees are doing their best but whoever owns this place needs to stop looking at dollar signs and start thinking about overall quality. It starts at the top. I hope to come back to this review and give you a 5 star rating in the future. Thank you for responding
Atmosphere: 1
Food: 1
Service: 1
Don Martin
I have been a regular of this Pizza Hut location fir 3+ years because it was better than another location closer. But after tonight, Pizza Hut has lost my business.
I placed an order for carry out through the mobile app (as I normally do). Order was processed and app said it would be ready in 20 minutes. I arrived at location after 25 mins expecting order to be ready. The location was busy and my order was not yet ready. I was told 10 minutes. 10 minutes later, still no order. Another employee pulls up my order and dissappears to the kitchen. 20 mins later (now in store 30 mins) another employee asks for my name looks up order and dissappears to kitchen. ANOTHER 10 mins later, another employee asks for my name and now phone number to pull up order. He finds it and again, dissappears to kitchen. After 5 mins comes back with both pizzas ordered. No apology for wait, just shows the pizzas and slides them to me. Less than 5 min drive home and I realize the pizzas are barely even warm. Not fresh pizzas as I had expected after having waited for over 40 minutes in store, but pizzas that had appeared to have been lost for 40 mins, found and then just handed to me as if the problem had been solved. Only after calling back and talking to the manager (who remembered me) was I given a refund for pizza that is barely edible.
Atmosphere: 1
Food: 1
Service: 1
Katherine McCain
I went into my neighborhood Pizza Hut after placing a carryout order for just a flatz pizza. There was a man assisting a customer at one register, and a woman standing at the other, I stood in front of the woman, she walked off, a man came in after me and the man at the first register assisted him. When he was done with the customer I informed him the aforementioned and told him the woman was rude and I was before the man he just assisted, no response, asked my name, provided it, then he requested my number, provided that as well, since I was overlooked I said to the man , if my order is not ready, I will take a refund, he said okay it'll take 7-10 business days, I inquired why and while still in mid sentence, he started stating their refund policy, at this point, I'm upset because this is just ridiculous, told him we both cannot speak at the same time and if me, the customer is speaking, maybe he should be quiet and listen. He kept talking over me to which a female with burgundy hair came over and stated she is the manager, and the first thing I can do is calm down, I'm not hollering but I am rightfully upset as I forgot to mention the initial woman came back to the second register and started assisting someone else, I had informed her that when I came in I stood right in front of her and she walked off and that was rude, she laughed it off and I told her it was not funny. Please understand that had she not laughed in my face and he had not spoke over me, and then the so call manager tell me to calm down, I would not have got upset. We're talking about 1 little flatbread pizza. I was told he would give me a refund and to not come back into the store again, best believe, I won't ever order from Pizza Hut or visit that store ever again. This could have been a teachable moment for both employees but turned into a lost customer for life and I mean that, I don't go where I'm not welcome.
Service: 1
Lizeth Ord
Wait for about 20 minutes for my order?!?! Crazyyyyyyy!!! Especially the lady with the red hair with glasses just sitting down not being attentive of the people coming in is crazy !!!! Another worker came in to help me after noticing I was there and pulled out my order quickly
Atmosphere: 1
Food: 3
Service: 1
Katie Bredlow
Pickle ranch with the buffalo chicken pizza was a BIG DILL in my house! 10/10 recommend!
Food: 5
Service: 5
Konstantine Michelis
Horrible can’t get a hold of anyone for a mistake on a pizza order
Atmosphere: 1
Food: 1
Service: 1
Katelyn Emanuel
Employees are always nice and check that the food is good enough for me before I leave. I order from here all the time and never have a single issue with any of the food
Atmosphere: 5
Food: 5
Service: 5
Ruben Urquidez
Take out only
Yvonne Minjarez
I wanted to try the pizza with the stuffed cheese at the end of each slice. I really liked the sauces.
Price discrepancies every time I get large chicken pizza . Timothy served me last two times I went to this place to get same item but different prices. Ranging from $12 to $19 .65 . When asked about the prices difference he said no price changes and the item has been sold with same price over years . I couldn’t argue more because I know the amount I have been paying to get same pizza for more than a year from this place . They could have even track in their system how much I have they charged me for the same pizza over times . Disappointed! They are willing to listen to customers! No more going to this place !
Game
Owner/Manager charged me for napkins and utensils. I saw multiple blonde hairs in my wings and pizza, when I asked for a refund or a replacement order I was yelled at by the manager and company until finally paying for another pizza double the price of the original. I don’t ask for a fine dinning experience but human decency which there was a lack of at the Pizza Hut location.
LMO
Spent $40 for dry pizza, dry boneless wings had to pay .85 cents for extra sauce, and very dry chicken alfredo pasta. Since when does a $7.99 5 count bread sticks not come with marinara sauce. Worker was rude. Paid online and he tried to say we had a balance of $4.00. I will NEVER go back to this Pizza hut location again!!!
Hajjia Mohammed
Disappointing to say the least. Mainly because 3 out of 3 orders purchased at various times on various days of the week were all extremely late. It took an hour this last time to get 1 pizza ready.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Create Your Own Pizza
T J
Ordered delivery, never arrived called 4 times never answered, drive to store and was told manager cancelled order then went home! Never order from pizza hut again. Too many other pizza delivery places that are better.
Hire more drivers and in store employees. Stop being so cheap and ruining our experience with DoorDash. I’ve done everything from picking up to having delivery… It shouldn’t take an hour and a half to get a Pizza. We can tell when a pizza has been sitting for 30+ minutes. Disgusting. Hire more people. Better management. The in store employees are doing their best but whoever owns this place needs to stop looking at dollar signs and start thinking about overall quality. It starts at the top. I hope to come back to this review and give you a 5 star rating in the future. Thank you for responding
Atmosphere: 1
Food: 1
Service: 1
I have been a regular of this Pizza Hut location fir 3+ years because it was better than another location closer. But after tonight, Pizza Hut has lost my business.
I placed an order for carry out through the mobile app (as I normally do). Order was processed and app said it would be ready in 20 minutes. I arrived at location after 25 mins expecting order to be ready. The location was busy and my order was not yet ready. I was told 10 minutes. 10 minutes later, still no order. Another employee pulls up my order and dissappears to the kitchen. 20 mins later (now in store 30 mins) another employee asks for my name looks up order and dissappears to kitchen. ANOTHER 10 mins later, another employee asks for my name and now phone number to pull up order. He finds it and again, dissappears to kitchen. After 5 mins comes back with both pizzas ordered. No apology for wait, just shows the pizzas and slides them to me. Less than 5 min drive home and I realize the pizzas are barely even warm. Not fresh pizzas as I had expected after having waited for over 40 minutes in store, but pizzas that had appeared to have been lost for 40 mins, found and then just handed to me as if the problem had been solved. Only after calling back and talking to the manager (who remembered me) was I given a refund for pizza that is barely edible.
Atmosphere: 1
Food: 1
Service: 1
I went into my neighborhood Pizza Hut after placing a carryout order for just a flatz pizza. There was a man assisting a customer at one register, and a woman standing at the other, I stood in front of the woman, she walked off, a man came in after me and the man at the first register assisted him. When he was done with the customer I informed him the aforementioned and told him the woman was rude and I was before the man he just assisted, no response, asked my name, provided it, then he requested my number, provided that as well, since I was overlooked I said to the man , if my order is not ready, I will take a refund, he said okay it'll take 7-10 business days, I inquired why and while still in mid sentence, he started stating their refund policy, at this point, I'm upset because this is just ridiculous, told him we both cannot speak at the same time and if me, the customer is speaking, maybe he should be quiet and listen. He kept talking over me to which a female with burgundy hair came over and stated she is the manager, and the first thing I can do is calm down, I'm not hollering but I am rightfully upset as I forgot to mention the initial woman came back to the second register and started assisting someone else, I had informed her that when I came in I stood right in front of her and she walked off and that was rude, she laughed it off and I told her it was not funny. Please understand that had she not laughed in my face and he had not spoke over me, and then the so call manager tell me to calm down, I would not have got upset. We're talking about 1 little flatbread pizza. I was told he would give me a refund and to not come back into the store again, best believe, I won't ever order from Pizza Hut or visit that store ever again. This could have been a teachable moment for both employees but turned into a lost customer for life and I mean that, I don't go where I'm not welcome.
Service: 1
Wait for about 20 minutes for my order?!?! Crazyyyyyyy!!! Especially the lady with the red hair with glasses just sitting down not being attentive of the people coming in is crazy !!!! Another worker came in to help me after noticing I was there and pulled out my order quickly
Atmosphere: 1
Food: 3
Service: 1
Pickle ranch with the buffalo chicken pizza was a BIG DILL in my house! 10/10 recommend!
Food: 5
Service: 5
Horrible can’t get a hold of anyone for a mistake on a pizza order
Atmosphere: 1
Food: 1
Service: 1
Employees are always nice and check that the food is good enough for me before I leave. I order from here all the time and never have a single issue with any of the food
Atmosphere: 5
Food: 5
Service: 5
Take out only
I wanted to try the pizza with the stuffed cheese at the end of each slice. I really liked the sauces.
Keeps forgetting to fully cut the pizza
Restaurantji Recommends
Price discrepancies every time I get large chicken pizza . Timothy served me last two times I went to this place to get same item but different prices. Ranging from $12 to $19 .65 . When asked about the prices difference he said no price changes and the item has been sold with same price over years . I couldn’t argue more because I know the amount I have been paying to get same pizza for more than a year from this place . They could have even track in their system how much I have they charged me for the same pizza over times . Disappointed! They are willing to listen to customers! No more going to this place !
Owner/Manager charged me for napkins and utensils. I saw multiple blonde hairs in my wings and pizza, when I asked for a refund or a replacement order I was yelled at by the manager and company until finally paying for another pizza double the price of the original. I don’t ask for a fine dinning experience but human decency which there was a lack of at the Pizza Hut location.
Spent $40 for dry pizza, dry boneless wings had to pay .85 cents for extra sauce, and very dry chicken alfredo pasta. Since when does a $7.99 5 count bread sticks not come with marinara sauce. Worker was rude. Paid online and he tried to say we had a balance of $4.00. I will NEVER go back to this Pizza hut location again!!!
Disappointing to say the least. Mainly because 3 out of 3 orders purchased at various times on various days of the week were all extremely late. It took an hour this last time to get 1 pizza ready.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Create Your Own Pizza
Ordered delivery, never arrived called 4 times never answered, drive to store and was told manager cancelled order then went home! Never order from pizza hut again. Too many other pizza delivery places that are better.
Atmosphere: 1
Food: 1
Service: 1
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