I went to get gas at this Sam Club and i had issue bringing up my membership Nd i appraoched the booth the young man name JoJo came out walk me thru he was so patience and so professional if i could give him 10 stars he deserves it ,first time getting gas there and i enjoying shopping at Sams but takes me to the one with more motorize carts .He made my day he went above and beyond to help me and i appreciate his professionalism again Thanks you Jojo
Kela Foster
This Sam’s is always crowded. Always!!!!!!!!No carts are ever available and the store is unorganized. On top of that the workers are rude and unhelpful. When my membership ends I’m moving to Costco.
P M.
The store itself is ok, although they are frequently out of stock on the few items I tend to purchase here. The black eye of this particular location is the food court. The line is usually long and moves super slow because they don't have enough people scheduled. When you finally get to the front of the line, they tell you everything they are out of. Seriously? Post this information in a prominent location so your customers don't waste time standing in line for nothing.
Denise R.
I've had two bad experiences with Sam's Club not returning a piece of jewelry that I was allergic to . Number two a gift card that I bought somebody for Christmas that they pre activate worth $100 I will never buy anything from Sam's Club again
Pete M.
Customer Service is non-existent whether at the gas pumps (they just sit in the shed in their phones), "Service" Desk - every one of them has a different answer for your question and then you're left standing there while they argue over it; Food Service - once they notice you and come over, there is no "please" or "thank you" or "do you want your receipt?"... they demand your payment then shove your order at you and walk away. These are less than minimum wage workers.... The store manager should be fired.
Isabel S.
Can always be sure, has never failed, that if I have a question, or need help and call, my phone call WILL NEVER BE ANSWERED.
Katherine E.
A month back I placed an order to be delivered the next morning. It did not arrive and I had to spend several hours trying to get the items I had paid for. Ultimately my son had to take time to go in to get a refund of the delivery charge and while he was there pick up my order that they could not seem to get to me.Now a few days ago I placed another order. Somehow my order ended up with two separate charges for the same item. Ok fine instead of 2 cases of Welch's juice I will get 4. Well my order was delivered seperately over the last few days not all at the same time. The last of the order arrived today which only included 2 cases of the juice not 4. I looked and yes I was charged for 4. Of course by the time the app showed the rest of the order was delivered, which it was not, the store is closed. You cannot trust Sam's club to deliver anything you paid for. Not without frustration and feeling ripped off.
Phillip B.
Sams club is the devil!!! You go in for one or two items then you see 20 items that you need to "have "!!! I'm admittedly an impulse shopper but the items I buy are reasonably priced sometimes if you see something you have to buy it on the spot or they may not replenish it.
Katherine Edgar
I had a problem with an order to be delivered this morning between 7 and 8 am. the company they use for these deliveries picked up my order at 7:15 but returned my things back to the store with no explanation. I contacted customer service for help on line and was told I had to contact the store. when I called the person who answered was un able to help me especially when I was unable to tell him who the delivery company was....um I ordered through Sam's Club app on my phone I have no information regarding who is the delivery company. after going around and around he finally got me on touch with Austin. Austin was sorry I did not have my order and was trying to get another driver out with my groceries, but, apparently no one from the delivery company would respond. After waiting over sn hour I called again and the girl who answered started to give me the sane run around about who was the delivery company...I stopped her and told her to transfer me to Austin. when he heard I still had not gotten my order he contacted his supervisor to figure out what to do. meanwhile my son arrived to get my credit for the delivery charges and I told him just have my son bring it home. Apparently Austin had a very rough morning but still tried to go above and beyond to appease a very upset customer. just wanted you all to know
Ainat S.
It took 40 mins to get to pumping gas on a TUESDAY. Come to find out, some of their pumps are broken- it would have been helpful if the attendant coordinated the lines so they wouldn't have 15 cars waiting in the broken down line. Incredibly inconvenient and annoying
Can't order food here super slow waited for 15 mins while 3 ladies ignored us. I recommend hiring someone that cares
Sam M.
It does the job. It's your typical sams club, meh. Meh, like middle of the country , little ethnic culture, selections of that makes sense. I know companies like this serve what the community likes and it's very , bland. I wish they offered more. I have the app and pay for my shopping through there so I really haven't ever interacted w/ any employees or customers lol which is nice for my anti-social, introvert persona that seems to come over me when Im running errands haha. I do believe it's the only sams club in the area so there has always been a line at the door before opening. It probably gets super packed so everyone be trying to get in there early. I do recommend everyone get the app & pay for your groceries that way. It saves so much time & it's such a cool tool sams club has!
Leo Guzman
All Sam Club's have the worst customer service in Colorado (have had betterexperience out of state). I shop here and will. Unfortunately continue too because of my business.
Jah Rain
I’ve been to many a Sam’s Club. Truth is, they are pretty much all the same. Yet, I have to say that the staff here is extra helpful. Thanks for always being awesome human beings.
Julia Helt
I don’t understand why when I returned a $49.98 item I was only credited with 43.18. Please explain.Sorry wrong department
I went to get gas at this Sam Club and i had issue bringing up my membership Nd i appraoched the booth the young man name JoJo came out walk me thru he was so patience and so professional if i could give him 10 stars he deserves it ,first time getting gas there and i enjoying shopping at Sams but takes me to the one with more motorize carts .He made my day he went above and beyond to help me and i appreciate his professionalism again Thanks you Jojo
This Sam’s is always crowded. Always!!!!!!!!No carts are ever available and the store is unorganized. On top of that the workers are rude and unhelpful. When my membership ends I’m moving to Costco.
The store itself is ok, although they are frequently out of stock on the few items I tend to purchase here. The black eye of this particular location is the food court. The line is usually long and moves super slow because they don't have enough people scheduled. When you finally get to the front of the line, they tell you everything they are out of. Seriously? Post this information in a prominent location so your customers don't waste time standing in line for nothing.
I've had two bad experiences with Sam's Club not returning a piece of jewelry that I was allergic to . Number two a gift card that I bought somebody for Christmas that they pre activate worth $100 I will never buy anything from Sam's Club again
Customer Service is non-existent whether at the gas pumps (they just sit in the shed in their phones), "Service" Desk - every one of them has a different answer for your question and then you're left standing there while they argue over it; Food Service - once they notice you and come over, there is no "please" or "thank you" or "do you want your receipt?"... they demand your payment then shove your order at you and walk away. These are less than minimum wage workers.... The store manager should be fired.
Can always be sure, has never failed, that if I have a question, or need help and call, my phone call WILL NEVER BE ANSWERED.
A month back I placed an order to be delivered the next morning. It did not arrive and I had to spend several hours trying to get the items I had paid for. Ultimately my son had to take time to go in to get a refund of the delivery charge and while he was there pick up my order that they could not seem to get to me.Now a few days ago I placed another order. Somehow my order ended up with two separate charges for the same item. Ok fine instead of 2 cases of Welch's juice I will get 4. Well my order was delivered seperately over the last few days not all at the same time. The last of the order arrived today which only included 2 cases of the juice not 4. I looked and yes I was charged for 4. Of course by the time the app showed the rest of the order was delivered, which it was not, the store is closed. You cannot trust Sam's club to deliver anything you paid for. Not without frustration and feeling ripped off.
Sams club is the devil!!! You go in for one or two items then you see 20 items that you need to "have "!!! I'm admittedly an impulse shopper but the items I buy are reasonably priced sometimes if you see something you have to buy it on the spot or they may not replenish it.
I had a problem with an order to be delivered this morning between 7 and 8 am. the company they use for these deliveries picked up my order at 7:15 but returned my things back to the store with no explanation. I contacted customer service for help on line and was told I had to contact the store. when I called the person who answered was un able to help me especially when I was unable to tell him who the delivery company was....um I ordered through Sam's Club app on my phone I have no information regarding who is the delivery company. after going around and around he finally got me on touch with Austin. Austin was sorry I did not have my order and was trying to get another driver out with my groceries, but, apparently no one from the delivery company would respond. After waiting over sn hour I called again and the girl who answered started to give me the sane run around about who was the delivery company...I stopped her and told her to transfer me to Austin. when he heard I still had not gotten my order he contacted his supervisor to figure out what to do. meanwhile my son arrived to get my credit for the delivery charges and I told him just have my son bring it home. Apparently Austin had a very rough morning but still tried to go above and beyond to appease a very upset customer. just wanted you all to know
It took 40 mins to get to pumping gas on a TUESDAY. Come to find out, some of their pumps are broken- it would have been helpful if the attendant coordinated the lines so they wouldn't have 15 cars waiting in the broken down line. Incredibly inconvenient and annoying
Restaurantji Recommends
Can't order food here super slow waited for 15 mins while 3 ladies ignored us. I recommend hiring someone that cares
It does the job. It's your typical sams club, meh. Meh, like middle of the country , little ethnic culture, selections of that makes sense. I know companies like this serve what the community likes and it's very , bland. I wish they offered more. I have the app and pay for my shopping through there so I really haven't ever interacted w/ any employees or customers lol which is nice for my anti-social, introvert persona that seems to come over me when Im running errands haha. I do believe it's the only sams club in the area so there has always been a line at the door before opening. It probably gets super packed so everyone be trying to get in there early. I do recommend everyone get the app & pay for your groceries that way. It saves so much time & it's such a cool tool sams club has!
All Sam Club's have the worst customer service in Colorado (have had betterexperience out of state). I shop here and will. Unfortunately continue too because of my business.
I’ve been to many a Sam’s Club. Truth is, they are pretty much all the same. Yet, I have to say that the staff here is extra helpful. Thanks for always being awesome human beings.
I don’t understand why when I returned a $49.98 item I was only credited with 43.18. Please explain.Sorry wrong department