I am writing to express my dissatisfaction with a recent experience my mother had at your restaurant on 3-2-25 After ordering a spinach stromboli, she was met with a dismissive attitude from a staff member who refused to provide a receipt, stating, “I’ll remember you.”
When she returned to pick up her order, she received the wrong item and was told that spinach strombolis are not made regularly. Additionally, when she requested a refund, the staff member insisted on seeing the receipt.
While the issue was ultimately resolved, the lack of communication and poor customer service was disappointing. I hope you will address this to improve future customer experiences.
Thank you for your attention. Not actually expecting a response.
Ann Sikes
Why is this location in Aurora Colorado closing at 5pm
No Mind
Reheated pizza and it wasn't even warm after 😂 the only redeeming and fresh "food" was the lemonade
1 slice of pizza, 1 stromboli, 1 lemonade, $16
Atmosphere: 2
Food: 2
Service: 2
rose martins
La personne qui sert n à pas voulu nous faire une très grande pizza sous prétexte qu il était 19h et qu on devait prendre les reste en portion ... je trouve ça plutôt déplorable et je trouve que c est de la fainéantise de la part de cette serveuse ... je ne recommande certainement pas et je n y retournerai pas à banir
Atmosphere: 1
Food: 1
Service: 1
Judy Moore
Vegetarian options: N/A
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Not Just Pizzas Sbarro Offers Stuffed Strombolis Too
Molly May A
Maybe I'm just new to it but I thought it was hella good pizza! Definitely the kind of pizza you can't really reheat to be as good but if it's fresh your golden! The side ceasar was good as well...I've gotten way worse from actual restaurants so there's another bonus!
Food: 4
Enechia Bailey
Great macaroni and pizza!!
Atmosphere: 4
Food: 4
Service: 4
Fatima George
Very good
Sunyata
Took my daughter and her best friend and they loved it ?
Atmosphere: 5
Food: 5
Service: 5
Mike Berry
I went in today again to your restaurant located in the town center of aurora Colorado.My kids love this pizza and so do i honestly its worth every dime. What completely RUINS the visit is the costumer service. The folk that work here really seem to hate everyone who wants to buy food here. They are not kind to us or anyone i see approach.They have been working here fo a while now and their attitude never has been a welcoming one. We rarely visit regardless of how good the puzza is. I wish you guys would inspect the way they handle costumers and you would see its a problematic behavior for any business.I really hope our comments make a difference because by reading thiz reviews, many ppl are complaining of the same thing from the same location. We are not asking for free food yet they are the most rude ppl in this whole mall, and ive visited this mall for many years. Please sbarro so better, iknow its a tough time and people dont want to work like they did, but this people definitely do not want to work, and really dont care about your brand, business or costumers. Really disappointing visit again.
I went Sbarro at the Park Meadow Mall on March 11, 2023. The pizza was not like I remembered it. The pizza tasted like it was reheated, had little cheese, and few pepperonis. The crust was thin like cardboard and cracked like cardboard. Will never eat here again.
Jessie Garcia
Took my daughter and her best friend and they loved it ?
C Springs
Fun time. A bit loud. Had to yell across our table. All enjoyed the karaoke ,& poolDid not get food...
Atmosphere: 4
Bill Bennet
Macaroni was watery pizza was good. The gap that took the order was
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Super Man
Macaroni was watery pizza was good. The gap that took the order was horrible
I am writing to express my dissatisfaction with a recent experience my mother had at your restaurant on 3-2-25 After ordering a spinach stromboli, she was met with a dismissive attitude from a staff member who refused to provide a receipt, stating, “I’ll remember you.”
When she returned to pick up her order, she received the wrong item and was told that spinach strombolis are not made regularly. Additionally, when she requested a refund, the staff member insisted on seeing the receipt.
While the issue was ultimately resolved, the lack of communication and poor customer service was disappointing. I hope you will address this to improve future customer experiences.
Thank you for your attention.
Not actually expecting a response.
Why is this location in Aurora Colorado closing at 5pm
Reheated pizza and it wasn't even warm after 😂 the only redeeming and fresh "food" was the lemonade
1 slice of pizza, 1 stromboli, 1 lemonade, $16
Atmosphere: 2
Food: 2
Service: 2
La personne qui sert n à pas voulu nous faire une très grande pizza sous prétexte qu il était 19h et qu on devait prendre les reste en portion ... je trouve ça plutôt déplorable et je trouve que c est de la fainéantise de la part de cette serveuse ... je ne recommande certainement pas et je n y retournerai pas à banir
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: N/A
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Not Just Pizzas Sbarro Offers Stuffed Strombolis Too
Maybe I'm just new to it but I thought it was hella good pizza! Definitely the kind of pizza you can't really reheat to be as good but if it's fresh your golden! The side ceasar was good as well...I've gotten way worse from actual restaurants so there's another bonus!
Food: 4
Great macaroni and pizza!!
Atmosphere: 4
Food: 4
Service: 4
Very good
Took my daughter and her best friend and they loved it ?
Atmosphere: 5
Food: 5
Service: 5
I went in today again to your restaurant located in the town center of aurora Colorado.My kids love this pizza and so do i honestly its worth every dime. What completely RUINS the visit is the costumer service. The folk that work here really seem to hate everyone who wants to buy food here. They are not kind to us or anyone i see approach.They have been working here fo a while now and their attitude never has been a welcoming one. We rarely visit regardless of how good the puzza is. I wish you guys would inspect the way they handle costumers and you would see its a problematic behavior for any business.I really hope our comments make a difference because by reading thiz reviews, many ppl are complaining of the same thing from the same location. We are not asking for free food yet they are the most rude ppl in this whole mall, and ive visited this mall for many years. Please sbarro so better, iknow its a tough time and people dont want to work like they did, but this people definitely do not want to work, and really dont care about your brand, business or costumers. Really disappointing visit again.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I went Sbarro at the Park Meadow Mall on March 11, 2023. The pizza was not like I remembered it. The pizza tasted like it was reheated, had little cheese, and few pepperonis. The crust was thin like cardboard and cracked like cardboard. Will never eat here again.
Took my daughter and her best friend and they loved it ?
Fun time. A bit loud. Had to yell across our table. All enjoyed the karaoke ,& poolDid not get food...
Atmosphere: 4
Macaroni was watery pizza was good. The gap that took the order was
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Macaroni was watery pizza was good. The gap that took the order was horrible
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