OK, So my husband went here this morning like we usually do. And he went through the drive through. My husband is a smoker. He's smoking his cigar. As he reaches the window one of the young ladies told him he wasn't allowed to come BK do to him smoking in his own car. Because she's supposedly is Allergic to the smoke. As if he was blowing it in her face. Which he wasn't. He would Never do anything like that. What the hell is wrong w/ this location. So, now ppl are being told what and what not they can do in their own vehicle. That was totally uncalled forš That Girl needs a Reality CK!
cassie schuchman
I worked from this location for a few hours. Power outlets are available and the wifi is good. It was quiet and peaceful to have my cup of coffee and get a little work done.
Atmosphere: 5
Service: 5
Jesabel Arce
I asked for a large mocha cookie crumble frappuccino with strawberry puree & strawberry inclusions and when we payed she gave us a grande and charged us for a grande and she said we asked for a grande when we didn't ,also when we told her she got the size wrong she made a face of annoyance.. and my mom said it's okay we will pay the difference and she made us the drink in a large and when she gave us the drink it didn't have none of the strawberries in it and was just a mocha cookie frappuccino
Service: 1
Joshua Sheek
We go here from time to time, but they always seem to mess up the order one way or another. Which sucks because usually don't have time to fix what they messed up
Atmosphere: 5
Food: 5
Service: 5
DHan James
Genuinely friendly staff! A great reward for a difficult morning.
Atmosphere: 5
Food: 5
Service: 5
Matt
I stopped this morning and ordered the wrong drink, which I didn't realize until I got to the window. I told the dude what I did and offered to pay for both the one I screwed up and the one I needed. He was super gracious and only charged me for the one I needed. Good customer service is still alive and well at this location! Very grateful for the kindness!!
And the latte was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Sergio Villarreal
Crap area so crap atmosphere but I guess it is Colfax. Food and drinks are Starbucks food and drink. You know what to expect. Service is good for nothing. Went through the drive through, got 2 drinks, and a pastry. Drinks came wrong and on top of that I was met with such attitude and poor treatment, you would guess I was the dude serving me's ex. No hi how are you, no sign off either just blank words. I'm mad I didn't tip. I should've asked for a discount.
Atmosphere: 2
Food: 3
Service: 1
Arjy Duah
I went to the Starbucks at 14901 E Colfax Ave, right by Chambers, around 10:20am on Saturday, Nov 15th, 2025. I only planned to work on my laptop for about an hour, then leave.
I walked in, pick a table, and asked for it to be cleaned. The worker wiped it halfway. I pointed out the spots she missed. Then the manager, Brie, marched to the register and yelled at me, telling me I āneed to order to hang out.ā I had been inside for barely one or two minutes. I hadnāt even taken my laptop out yet. The shop was empty except for an older man selling handmade bracelets. He had no drink at all.
Brie acted rude right away and then called the police. And this is Aurora PD ā the same department known for racist treatment of African American residents, the same department that killed Rajon Bell just two months ago, and the same one with a long pattern of profiling, harassment, false arrests, and stolen properties.
Two employees joined her. They all profiled me, threatened me, and backed each other up with lies. Brie claimed she had āseen me before.ā That was false. If she had, she would know I always order after I settle in. Instead, she rushed me, disrespected me, and treated me like a threat the moment I walked in.
Iām moving forward with legal action against Starbucks for profiling me, harassing me, and making a false police call that could have put my life at risk. Everyone involved at this location needs to face real consequences for what they did.
Atmosphere: 1
Food: 1
Service: 1
Leo Valdez
Not sure if the barrista misheard our order or if we said it wrong but we didn't get one of our drinks
edit: dont order the iced shaken espresso, they never get it right š„² every other drink has been good! Just not the shaken espresso.
Why canāt you give a cup of ice water to customers when they ask for water in dying heat??
Atmosphere: 1
Food: 1
Service: 1
Chilise Stevenson
The girl had a bad attitude and kept cutting me off before I can finish my order
Jessica
They couldn't guarantee anything as gluten-free, so I cannot eat or drink anything there anymore (even plain coffee) since I am newly diagnosed with Celiac.
Marie Romero
I usually love my visits to Starbucks, especially the one by my work where the customer service is always great. However, I have disappointing experiences at the one near my house. The staff member was rude and kept saying she couldnāt hear me, which made the visit frustrating. I hope they can improve their service there. Good thing thereās a Dutch Bros across the street.
Okayš«
OK, So my husband went here this morning like we usually do. And he went through the drive through. My husband is a smoker. He's smoking his cigar. As he reaches the window one of the young ladies told him he wasn't allowed to come BK do to him smoking in his own car. Because she's supposedly is Allergic to the smoke. As if he was blowing it in her face. Which he wasn't. He would Never do anything like that. What the hell is wrong w/ this location. So, now ppl are being told what and what not they can do in their own vehicle. That was totally uncalled forš That Girl needs a Reality CK!
I worked from this location for a few hours. Power outlets are available and the wifi is good. It was quiet and peaceful to have my cup of coffee and get a little work done.
Atmosphere: 5
Service: 5
I asked for a large mocha cookie crumble frappuccino with strawberry puree & strawberry inclusions and when we payed she gave us a grande and charged us for a grande and she said we asked for a grande when we didn't ,also when we told her she got the size wrong she made a face of annoyance.. and my mom said it's okay we will pay the difference and she made us the drink in a large and when she gave us the drink it didn't have none of the strawberries in it and was just a mocha cookie frappuccino
Service: 1
We go here from time to time, but they always seem to mess up the order one way or another. Which sucks because usually don't have time to fix what they messed up
Atmosphere: 5
Food: 5
Service: 5
Genuinely friendly staff!
A great reward for a difficult morning.
Atmosphere: 5
Food: 5
Service: 5
I stopped this morning and ordered the wrong drink, which I didn't realize until I got to the window. I told the dude what I did and offered to pay for both the one I screwed up and the one I needed. He was super gracious and only charged me for the one I needed. Good customer service is still alive and well at this location! Very grateful for the kindness!!
And the latte was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Crap area so crap atmosphere but I guess it is Colfax. Food and drinks are Starbucks food and drink. You know what to expect. Service is good for nothing. Went through the drive through, got 2 drinks, and a pastry. Drinks came wrong and on top of that I was met with such attitude and poor treatment, you would guess I was the dude serving me's ex. No hi how are you, no sign off either just blank words. I'm mad I didn't tip. I should've asked for a discount.
Atmosphere: 2
Food: 3
Service: 1
I went to the Starbucks at 14901 E Colfax Ave, right by Chambers, around 10:20am on Saturday, Nov 15th, 2025. I only planned to work on my laptop for about an hour, then leave.
I walked in, pick a table, and asked for it to be cleaned. The worker wiped it halfway. I pointed out the spots she missed. Then the manager, Brie, marched to the register and yelled at me, telling me I āneed to order to hang out.ā I had been inside for barely one or two minutes. I hadnāt even taken my laptop out yet. The shop was empty except for an older man selling handmade bracelets. He had no drink at all.
Brie acted rude right away and then called the police. And this is Aurora PD ā the same department known for racist treatment of African American residents, the same department that killed Rajon Bell just two months ago, and the same one with a long pattern of profiling, harassment, false arrests, and stolen properties.
Two employees joined her. They all profiled me, threatened me, and backed each other up with lies. Brie claimed she had āseen me before.ā That was false. If she had, she would know I always order after I settle in. Instead, she rushed me, disrespected me, and treated me like a threat the moment I walked in.
Iām moving forward with legal action against Starbucks for profiling me, harassing me, and making a false police call that could have put my life at risk. Everyone involved at this location needs to face real consequences for what they did.
Atmosphere: 1
Food: 1
Service: 1
Not sure if the barrista misheard our order or if we said it wrong but we didn't get one of our drinks
edit: dont order the iced shaken espresso, they never get it right š„² every other drink has been good! Just not the shaken espresso.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Great chocolate chip cookies and mocha Frapacino
Atmosphere: 5
Food: 5
Service: 5
Why canāt you give a cup of ice water to customers when they ask for water in dying heat??
Atmosphere: 1
Food: 1
Service: 1
The girl had a bad attitude and kept cutting me off before I can finish my order
They couldn't guarantee anything as gluten-free, so I cannot eat or drink anything there anymore (even plain coffee) since I am newly diagnosed with Celiac.
I usually love my visits to Starbucks, especially the one by my work where the customer service is always great. However, I have disappointing experiences at the one near my house. The staff member was rude and kept saying she couldnāt hear me, which made the visit frustrating. I hope they can improve their service there. Good thing thereās a Dutch Bros across the street.
Service: 1
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