They were seized by the city of Aurora for not paying taxes
Atmosphere: 1
Food: 1
Service: 1
shelby burk
Don’t go to this location. They have been seized by the city of Aurora for not paying taxes
Atmosphere: 1
Food: 1
Service: 1
Mia
I had been calling to cancel an order for 30 minutes and they do not answer. if you are going to have a phone the least you can do is answer.
Atmosphere: 1
Food: 1
Service: 1
Cooper Boggs
I come here minimum 3 times per week, as I work in the area and need a nice lunch and place to use the restroom. The manager here is always in a good mood and very sweet. The kids that work under her (mostly high school age) do a great job as well. I appreciate the consistency!
Atmosphere: 4
Food: 5
Service: 5
Fisher Robison
Super good customer service!!! This is the place to go!!!
Atmosphere: 5
Food: 5
Service: 5
Courtney Harmon
The employees working were nice when I was there, so this isn’t about the initial experience. Unfortunately, I’ve been calling ALL day after consuming spoiled cucumbers, which made me sick within 30 minutes of eating. I am STILL not feeling well, but thank goodness I identified what the bad ingredients were on my sandwiches. I wanted to inform the employees so that nobody else is served them, but nobody answers the phone. So I will now have to leave my home with my disabled child to go back to the location and complain.
Atmosphere: 4
Food: 1
Service: 5
Malaki Easterly
Great staff welcoming and the place was clean 5-stars
Atmosphere: 5
Food: 5
Service: 5
Marquesa Pearce
Staff needs some work. Not welcoming or comfortable place to be. Try Jimmy John’s at Southlands, their friendly and the food is better anyway.
Atmosphere: 2
Food: 2
Service: 2
Nicholes Carter
On Sunday, April 13th, 2025, I arrived at the Smoky Hill Subway location approximately an hour before closing. Both employees were having a conversation in the lobby and neither greeted me upon entry. Instead, I was met with, “We aren’t taking any orders right now.”
This is unacceptable customer service. If you plan to stop serving guests early, at the very least turn off the “Open” sign and communicate more respectfully. Disappointing experience.
Nur Hossain
I came to pick up and Valentina is saying that somebody else picked it up. I was telling her why she would give my sandwich to anyone. She shrugged off and said that it’s not her job. Horrible!!
I accidentally placed an online order to this location instead of a different one, the app doesn’t allow you to cancel you must call. So they approve my order and i have called literally 30 times to have them cancel and refund the order. And no answer, does anyone know how to answer the phone?
Robert Chartier
That's crazy! I ordered a sub, the employee making the sandwich was super lazy, didn't cut it, didn't fold it, so there was a ton of sauce on the wrapper. Then went back in to get a water, and they said to wait ( the store is empty) while she made a sub from scratch for an online order while I stood there for 3 minutes waiting to checkout water. Please get your act together
Stephanie
Store looked cleaned but the lady there had lots of hair with no hair netting and ordered cookies which had blonde hairs stuck on to the cookies. One of the sandwiches ordered also had a blonde hair. It would be better if they used a hair net.
Atmosphere: 4
Food: 1
Service: 4
Jeanqui Channel
Subway really needs to look at the quality of the employees they hire. I don't know the name of the woman who served us, but I know she speaks Spanish. She is short and wears glasses. They treated us very badly. She didn't expect us to make a decision and at one point she yelled at us. Honestly, it makes me sad to give them this rating, but it's very bad that they treat us like this.
Atmosphere: 1
Food: 1
Service: 1
Bill Albrecht
RIPPED OFF. The 2-3 employees working this location do not speak fluent English which led to a fiasco in ordering my meal. There have been problems every time I've gone there, but they could be worked out with a second explanation of what I wanted. Not this time...
I ordered 2 kids meal turkey sandwiches and a normal meatball marinara combo for myself. The total should have been $21.xx. I know this because, I've ordered it consistently several times in the past couple months. Instead, I was charged $34 because she thought I was ordering 3 adult combos. I was VERY clear about the 2 kids meals, and the clerk knew exactly what type of sandwiches she was making. I immediately called her out and insisted the price be checked and corrected. She insisted I was wrong, as did I with her. Unable to understand me, she had to pull out her phone to help translate my request for a corrected price. She called over a colleague and another customer who happened to be bilingual. All 3 of them could not comprehend I was ordering 2 kids meals and 1 normal combo. Under duress and not to cause a further scene, I paid the $34 and vowed never to come back to this location again. That same evening I filed a customer service complaint online, which I later learned went directly to the branch and corporate most likely would not be involved. Well congratulations, you got my extra $13. You also lost 3 customers forever in the process. I hope the tradeoff was worth it.
Rest assured, this complaint is being forwarded to the corporate office and if they refuse to do anything then the charge will be disputed.
They were seized by the city of Aurora for not paying taxes
Atmosphere: 1
Food: 1
Service: 1
Don’t go to this location. They have been seized by the city of Aurora for not paying taxes
Atmosphere: 1
Food: 1
Service: 1
I had been calling to cancel an order for 30 minutes and they do not answer. if you are going to have a phone the least you can do is answer.
Atmosphere: 1
Food: 1
Service: 1
I come here minimum 3 times per week, as I work in the area and need a nice lunch and place to use the restroom. The manager here is always in a good mood and very sweet. The kids that work under her (mostly high school age) do a great job as well. I appreciate the consistency!
Atmosphere: 4
Food: 5
Service: 5
Super good customer service!!! This is the place to go!!!
Atmosphere: 5
Food: 5
Service: 5
The employees working were nice when I was there, so this isn’t about the initial experience. Unfortunately, I’ve been calling ALL day after consuming spoiled cucumbers, which made me sick within 30 minutes of eating. I am STILL not feeling well, but thank goodness I identified what the bad ingredients were on my sandwiches. I wanted to inform the employees so that nobody else is served them, but nobody answers the phone. So I will now have to leave my home with my disabled child to go back to the location and complain.
Atmosphere: 4
Food: 1
Service: 5
Great staff welcoming and the place was clean 5-stars
Atmosphere: 5
Food: 5
Service: 5
Staff needs some work. Not welcoming or comfortable place to be. Try Jimmy John’s at Southlands, their friendly and the food is better anyway.
Atmosphere: 2
Food: 2
Service: 2
On Sunday, April 13th, 2025, I arrived at the Smoky Hill Subway location approximately an hour before closing. Both employees were having a conversation in the lobby and neither greeted me upon entry. Instead, I was met with, “We aren’t taking any orders right now.”
This is unacceptable customer service. If you plan to stop serving guests early, at the very least turn off the “Open” sign and communicate more respectfully. Disappointing experience.
I came to pick up and Valentina is saying that somebody else picked it up. I was telling her why she would give my sandwich to anyone. She shrugged off and said that it’s not her job. Horrible!!
Restaurantji Recommends
I accidentally placed an online order to this location instead of a different one, the app doesn’t allow you to cancel you must call. So they approve my order and i have called literally 30 times to have them cancel and refund the order. And no answer, does anyone know how to answer the phone?
That's crazy! I ordered a sub, the employee making the sandwich was super lazy, didn't cut it, didn't fold it, so there was a ton of sauce on the wrapper. Then went back in to get a water, and they said to wait ( the store is empty) while she made a sub from scratch for an online order while I stood there for 3 minutes waiting to checkout water.
Please get your act together
Store looked cleaned but the lady there had lots of hair with no hair netting and ordered cookies which had blonde hairs stuck on to the cookies. One of the sandwiches ordered also had a blonde hair. It would be better if they used a hair net.
Atmosphere: 4
Food: 1
Service: 4
Subway really needs to look at the quality of the employees they hire. I don't know the name of the woman who served us, but I know she speaks Spanish. She is short and wears glasses. They treated us very badly. She didn't expect us to make a decision and at one point she yelled at us. Honestly, it makes me sad to give them this rating, but it's very bad that they treat us like this.
Atmosphere: 1
Food: 1
Service: 1
RIPPED OFF. The 2-3 employees working this location do not speak fluent English which led to a fiasco in ordering my meal. There have been problems every time I've gone there, but they could be worked out with a second explanation of what I wanted. Not this time...
I ordered 2 kids meal turkey sandwiches and a normal meatball marinara combo for myself. The total should have been $21.xx. I know this because, I've ordered it consistently several times in the past couple months. Instead, I was charged $34 because she thought I was ordering 3 adult combos. I was VERY clear about the 2 kids meals, and the clerk knew exactly what type of sandwiches she was making. I immediately called her out and insisted the price be checked and corrected. She insisted I was wrong, as did I with her. Unable to understand me, she had to pull out her phone to help translate my request for a corrected price. She called over a colleague and another customer who happened to be bilingual. All 3 of them could not comprehend I was ordering 2 kids meals and 1 normal combo. Under duress and not to cause a further scene, I paid the $34 and vowed never to come back to this location again. That same evening I filed a customer service complaint online, which I later learned went directly to the branch and corporate most likely would not be involved. Well congratulations, you got my extra $13. You also lost 3 customers forever in the process. I hope the tradeoff was worth it.
Rest assured, this complaint is being forwarded to the corporate office and if they refuse to do anything then the charge will be disputed.
Atmosphere: 2
Food: 4
Service: 1
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