Taco Bell

16776 E Smoky Hill Rd, Aurora
(303) 766-4924

Recent Reviews

Milly Wagner

Victoria is a very nice

Atmosphere: 5

Food: 5

Service: 5

Erica Saxon

The employees here are RATCHET. There's no other way to put it. They're so rude and they don't want to serve people half of the time. Also, they do not get orders right. I believe they do it on purpose. I feel so sorry for whoever is paying these people. I'll never come back. Idk why I gave this Taco Bell so many chances. Really terrible.

Atmosphere: 1

Food: 1

Service: 1

Nicole Labrie

I would give negative stars if possible. THE WORST SERVICE I have ever experienced in my lifetime!

Atmosphere: 1

Food: 1

Service: 1

Paul Jackson

Terrible food quality. Never consistent.

Atmosphere: 1

Food: 1

Service: 1

Kyleah Brock

Absolutely disgusted and disappointed in my most recent visit.Not only did our order have some wrong items but it was just made bad and tasted gross. Myself and my family were all disappointed in the taste and quality. Waste of money.

Atmosphere: 1

Food: 1

Service: 3

Jabrien421

This place is featured on YouTube videos for allegedly poisoning a customer. I would avoid it at all costs unless you are trying to end your future.

Atmosphere: 1

Food: 1

Service: 1

Rumel Tomiampos

UpdatePosted original feedback on 28 Dec 2022 and also filed a complaint with Corporate. Nobody responded or contacted me. This is the worst Taco Bell ever. They don't care.Horrible! Deserves negative stars. This Taco Bell is OUT OF CONTROL and needs to be SHUT DOWN ASAP.The lobby is often CLOSED (dining area and bathrooms are extremely dirty on the rare occasion it is open), doesn't follow established rules/standards/hours of operation, drive-thru is ridiculously SLOW, NEVER provides all menu items, and has TERRIBLE CUSTOMER SERVICE. Here are the key issues.- FILTHY HEALTH HAZARD: Serious cleanliness issues (smoking & vaping inside restaurant), health concerns (disgusting lobby, bathroom, and food preparation area/environment), and poor hygiene practices (washing hands isn't strictly enforced and an employee is allowed to wear a bathrobe, instead of proper uniform, while working the drive-thu). Call the health inspector before somebody gets food poisoning and ends up in the ER.- RUDE & UNPROFESSIONAL: It's closing earlier and earlier. At 7:30 pm, the drive-thu box told me “sorry, we are closed. Please visit during normal business hours." Does this Taco Bell follow their posted schedule? This location has a history of closing early (see previous negative reviews). They also ignore, make fun of, and even laugh at customers who request service (see attached pictures and read other negative reviews).- REMOVE Adriana Q ASAP (pictured laughing, and refusing to open the drive-thu window, while wear ing a bathrobe at work): She is their biggest problem, has a TOXIC attitude, and zero customer service skills. As a much older lady, you'd hope she'd set a better example for the younger employees. Look through the negative reviews, and "Adriana's" name and poor attitude are common themes throughout the posts.- NO LEADERSHIP: Unfortunately, Monica (manager) has no control over the crew and is too young and inexperienced to know it. I don't know how this location is still in business... Just look at the previous reviews, which have the highest negative feedback I've seen for a Taco Bell.This team's apathy, immaturity, and lack of professionalism are ruining this franchise. Sad...

Atmosphere: 1

Food: 1

Service: 1

Jesse Greathouse

“We only accept cash” is a scam that staff members use to steal from Taco Bell. They force you to use cash so they can clear out the order when you leave and pocket the money.The manager doesn’t even know it’s happening and can’t figure out why he’s running 40% food cost. Bozos.

Atmosphere: 1

Food: 1

Service: 1

jeff rich

The worst store I've ever been to, I feel like I've been poisoned, terrible service, even worse food.

Atmosphere: 1

Food: 1

Service: 1

Metube

Literally the best Taco Bell. They really cared about my order and we got lots of sauce. Love these guys very nice??

Atmosphere: 5

Food: 5

Service: 5

david crandall

Share in the comradarie of people being completely ignored as they wait to pick up their orders placed online in the lobby. Orders which are never put on the 'to-go' rack. If you have to go, drive through only.

Atmosphere: 2

Food: 3

Service: 1

Daren Juarez

So upset!! Everytime last week and again this week I come in around 1AM and the people inside won't serve anyone, just standing around in the kitchen area. They just avoid the window instead of just saying something which really irritates me, especially when I'm hungry. Hopefully, this review gets heard and a difference is made. Don't advertise open till 2AM if it's not true...grrr

Joel Hocker

Slowest taco bell ever. Employees are very rude.

Atmosphere: 1

Food: 1

Service: 1

Michael Stoddard

Altogether a bad experience took me 20 mins to get a beefy melt burrito and a spicy potato soft taco and the employees were wandering around not really caring not a great spot to go to on

Atmosphere: 1

Food: 1

Service: 1

Maria Monge

The food sucks! You can tell they have no care. The sour creme was outside my taco shells instead of inside. For the cost, better off going elsewhere! Most dissatisfied $49 I've spent!

Atmosphere: 3

Food: 1

Service: 4

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