Edit on 2/13/25: After writing the google review I followed up by submitting feedback to the Wingstop website and to my amazement I was refunded for my order. I am changing my review from 1 to 3 stars to recognize their support after learning about the issue. Original review below.
Never again for the Super Bowl. Ordered a day ahead of time and still had to wait an hour for the order past the pick up time. This place was so busy yesterday. They poor staff was trying but they were so disorganized they didn't stand a chance. To top off the extreme wait time only one of the three flavors of wings I chose seems to be on the order. The other two tasted like unseasoned chicken. Even the one that did have some was so mild in flavor it wasn't worth eating. Super disappointing all around.
Atmosphere: 1
Food: 1
Service: 3
Michael Hernandez
Horrible experience yesterday ordered on door dash went waited til 5:11 pick up time . Waited through the sea of people to get some assistance after 30 mins then they say my order isn't in the system.
Atmosphere: 1
Service: 1
Kevin Lewis
[SUPER BOWL REVIEW] I chose to order from this location instead of the one on Cedar Ave. in Aurora hoping it would be better than the catastrophe the Cedar Ave. one had last year trying to get people their orders for the Super Bowl. Turns out Wingstop, no matter the franchise, just fails to deliver when it comes to the Super Bowl. You’re better off ordering the day prior and just reheating it or making your own wings. Long story short, every order was about an hour to an hour and a half behind schedule, the lobby was packed, line out the door for no reason, names were being called inside only for about the first 45 minutes I was there till the workers realized that the lack or organization left people outside standing in line to get in for no reason as they had placed their orders online. Practically no one there was in line to order at the counter, just a gaggle of disorganized people.
Carry-out experience aside, by the time I got home with my food receiving it an hour and a half past my pickup time, my wife and I looked at our food and it didn’t look quite right. The hot and medium wings looked severely under sauced. We took our bits and agreed they were both flavorless. Flavorless orange wings. What a disappointment. The only thing that barely made up for it was that they remembered our extra ranches we ordered.
I’ll probably never order wings from Wingstop again for the Super Bowl. Any other gameday is fine, just NEVER the Super Bowl.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Chicken Wings
Cynthia Poinsett
Ordered at 1:00 pm to be delivered at 6. Ordered never arrived. Total incompetency.
Atmosphere: 1
Food: 1
Service: 1
jeff Jeff
Rude service here .. if you like to get
Atmosphere: 1
Food: 1
Service: 1
Marisol Cueva
The food was absolutely delicious 100% recommend the place is supper clean and stocked and ready for customers to enjoy their experience!! Thank you to Andrea and Allisson they were the nicest !!!!
Atmosphere: 5
Food: 5
Service: 5
Brooklyn
These wings seemed undercooked 🤢 there was barely any lemon pepper rub on them … will never order from here again
Food: 1
J. Medina
It was only a take out order but it was right on time and the front attendant was friendly and prompt to help me. Well appreciated.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Seasoned Fries, 30 PC Crew Pack
K Marie R
First and last time ordering at this location. Not sure what happened. My classic lemon pepper wings were swimming in oil, which washed off all the seasoning. I was left with soggy flavorless wings.
My husband ordered boneless wings, which were also very greasy to which he couldn't finish them. He said his fries were too greasy as well. My Louisiana voodoo fries were good, I assume the cheese sauce hid the greasiness.
We were excited for our meal but ended up being disappointed and down $53. We usually enjoy Wing Stop, but this location was not it.
Food: 1
Service: 2
Eyoab Lega
I work around this store. I used to go 3 or 4 times a week but, The cashier is very rude and unprofessional. The food is good. I don’t want any drama on my lunch break. Never going back again
Clean restaurant and fast food and especially wendy so friendly
Maria Diaz
Very good service, on time, food and very friendly staff.
Danielle Klatt
Tried to order and eat in restaurant, they only made our order after all take outs were filled (took 30min after ordering to get food). The employees preparing the food don’t wear gloves and are not accommodating, helpful, or friendly. If you want wingstop get it to go or go somewhere else
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: 10 Wings
Isabella Sofia
Amazing food well seasoned, clean restaurant and amazing service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Hot Traditional Wings, 10 Wings, Seasoned Fries, Veggie Sticks, All in Bundle, Cheese Fries, Drums, Boneless Meal Deal, Chicken Sandwich, Side of Flavor, 75 Wings, Triple Chocolate Chunk Brownie, Buffalo Ranch Fries, 30 PC Crew Pack, 6 PC Wing Combo, 10 PC Wing Combo, Chicken Sandwich Combo, Louisiana Voodoo Fries
Marko Posada
Clean restaurant, nice workers, amazing food , and fast service. 10/10 definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Hot Traditional Wings, 10 Wings, Seasoned Fries, Veggie Sticks, All in Bundle, Cheese Fries, Drums, Boneless Meal Deal, Chicken Sandwich, Side of Flavor, 75 Wings, Triple Chocolate Chunk Brownie, Buffalo Ranch Fries, 30 PC Crew Pack, 6 PC Wing Combo, 10 PC Wing Combo, Chicken Sandwich Combo, Louisiana Voodoo Fries
Edit on 2/13/25: After writing the google review I followed up by submitting feedback to the Wingstop website and to my amazement I was refunded for my order. I am changing my review from 1 to 3 stars to recognize their support after learning about the issue. Original review below.
Never again for the Super Bowl. Ordered a day ahead of time and still had to wait an hour for the order past the pick up time. This place was so busy yesterday. They poor staff was trying but they were so disorganized they didn't stand a chance. To top off the extreme wait time only one of the three flavors of wings I chose seems to be on the order. The other two tasted like unseasoned chicken. Even the one that did have some was so mild in flavor it wasn't worth eating. Super disappointing all around.
Atmosphere: 1
Food: 1
Service: 3
Horrible experience yesterday ordered on door dash went waited til 5:11 pick up time . Waited through the sea of people to get some assistance after 30 mins then they say my order isn't in the system.
Atmosphere: 1
Service: 1
[SUPER BOWL REVIEW]
I chose to order from this location instead of the one on Cedar Ave. in Aurora hoping it would be better than the catastrophe the Cedar Ave. one had last year trying to get people their orders for the Super Bowl. Turns out Wingstop, no matter the franchise, just fails to deliver when it comes to the Super Bowl. You’re better off ordering the day prior and just reheating it or making your own wings. Long story short, every order was about an hour to an hour and a half behind schedule, the lobby was packed, line out the door for no reason, names were being called inside only for about the first 45 minutes I was there till the workers realized that the lack or organization left people outside standing in line to get in for no reason as they had placed their orders online. Practically no one there was in line to order at the counter, just a gaggle of disorganized people.
Carry-out experience aside, by the time I got home with my food receiving it an hour and a half past my pickup time, my wife and I looked at our food and it didn’t look quite right. The hot and medium wings looked severely under sauced. We took our bits and agreed they were both flavorless. Flavorless orange wings. What a disappointment. The only thing that barely made up for it was that they remembered our extra ranches we ordered.
I’ll probably never order wings from Wingstop again for the Super Bowl. Any other gameday is fine, just NEVER the Super Bowl.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Chicken Wings
Ordered at 1:00 pm to be delivered at 6. Ordered never arrived. Total incompetency.
Atmosphere: 1
Food: 1
Service: 1
Rude service here .. if you like to get
Atmosphere: 1
Food: 1
Service: 1
The food was absolutely delicious 100% recommend the place is supper clean and stocked and ready for customers to enjoy their experience!! Thank you to Andrea and Allisson they were the nicest !!!!
Atmosphere: 5
Food: 5
Service: 5
These wings seemed undercooked 🤢 there was barely any lemon pepper rub on them … will never order from here again
Food: 1
It was only a take out order but it was right on time and the front attendant was friendly and prompt to help me. Well appreciated.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Seasoned Fries, 30 PC Crew Pack
First and last time ordering at this location. Not sure what happened. My classic lemon pepper wings were swimming in oil, which washed off all the seasoning. I was left with soggy flavorless wings.
My husband ordered boneless wings, which were also very greasy to which he couldn't finish them. He said his fries were too greasy as well. My Louisiana voodoo fries were good, I assume the cheese sauce hid the greasiness.
We were excited for our meal but ended up being disappointed and down $53. We usually enjoy Wing Stop, but this location was not it.
Food: 1
Service: 2
I work around this store. I used to go 3 or 4 times a week but, The cashier is very rude and unprofessional. The food is good. I don’t want any drama on my lunch break. Never going back again
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: 10 Wings
Restaurantji Recommends
Clean restaurant and fast food and especially wendy so friendly
Very good service, on time, food and very friendly staff.
Tried to order and eat in restaurant, they only made our order after all take outs were filled (took 30min after ordering to get food). The employees preparing the food don’t wear gloves and are not accommodating, helpful, or friendly. If you want wingstop get it to go or go somewhere else
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: 10 Wings
Amazing food well seasoned, clean restaurant and amazing service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Hot Traditional Wings, 10 Wings, Seasoned Fries, Veggie Sticks, All in Bundle, Cheese Fries, Drums, Boneless Meal Deal, Chicken Sandwich, Side of Flavor, 75 Wings, Triple Chocolate Chunk Brownie, Buffalo Ranch Fries, 30 PC Crew Pack, 6 PC Wing Combo, 10 PC Wing Combo, Chicken Sandwich Combo, Louisiana Voodoo Fries
Clean restaurant, nice workers, amazing food , and fast service. 10/10 definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Hot Traditional Wings, 10 Wings, Seasoned Fries, Veggie Sticks, All in Bundle, Cheese Fries, Drums, Boneless Meal Deal, Chicken Sandwich, Side of Flavor, 75 Wings, Triple Chocolate Chunk Brownie, Buffalo Ranch Fries, 30 PC Crew Pack, 6 PC Wing Combo, 10 PC Wing Combo, Chicken Sandwich Combo, Louisiana Voodoo Fries
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