xavier helped me out and was really nice about everything
Amy Arvizu
Best service from Xavier!
Kari Hicks
Went to newly opened Tonawanda location for a pick up order we did online. Not only were the fingers cold, they didn’t pack our cheese fries! We didn’t realize it til we got home. I emailed them with no response. Very disappointed!
Kris Walters
I ordered online. App said my food would be ready. I got there, my order was not ready. I looked at the workers, not 1 person in there was wearing gloves.
Briana Roberts
Have been here a few times and normally wait well past the pick up time. BUT LET ME TELL YOU. THE 7:30 crew on April 4th was NOT MESSING AROUND! They got everyone in and out of there!! I was shook. Best service there in a while!
Mikayla Fisher
there was a hair in my food and the lady who helped me tried to play me like she didn’t see the picture of her hair in my food.
Cynthia Camacho Soto
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Karla Hayre Bustamante
Today I went to the restaurant at the Tooele location. I ordered an order of just a combo to eat in and they never delivered it to me. I waited 58 minutes and until I had to ask them to refund my money. After waiting so long, the manager took a long time to even make the refund. The fries were burnt. They gave preference to online orders. When I arrived there were no people, but waiting 58 minutes for them to give you the food plus 15 minutes to get your money back. I do not recommend it. The place is very poorly managed and has more than 20 employees and the manager standing there looking at everyone without taking action. Ufff, terrible. I saw orders with burnt fries. People complained about the cold food. Waiting so long and the food being cold is no way.
Shrinivas Poojari
GREAT CUSTOMER SERVICE +1 8O5 41O 56OO NO NONSENSE and GREAT ASSISTANCE!!!
Nicholaus Kite
Thank you, for the delicious crispy fresh wings . Estfanny really made this trip the best with her smile and good attitude . A positive uplifting addition to my day. Thank you.
I just cannot recommend this place to anyone. The people who work here are nice and all but VERY incompetent to do their job right. I’ve been here 2 times and both times my order was messed up. I got combos I didn’t ask for so I was charged money for it and I didn’t get the right wing flavors I asked for. Other than that the food here is still tasty but it’s not worth getting something that you don’t want since you may not like it.
Steeve Tapia
take so long for what🤷 stop talking and do your jobs☠️☠️☠️
david mancilla
Entire family got sick last night with our online order.
Heather Rae
Ordered a 50 piece lemon pepper wings. We received wings with feathers still all over them. Fried up feathers. 😳
Called customer service x3. Sent pictures. Left a message for the store we bought them at. No communication back from customer service or the store.
Horrible customer service. Didn't do anything to make it right.
Hazel McGlown
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
xavier helped me out and was really nice about everything
Best service from Xavier!
Went to newly opened Tonawanda location for a pick up order we did online. Not only were the fingers cold, they didn’t pack our cheese fries! We didn’t realize it til we got home. I emailed them with no response. Very disappointed!
I ordered online. App said my food would be ready. I got there, my order was not ready. I looked at the workers, not 1 person in there was wearing gloves.
Have been here a few times and normally wait well past the pick up time. BUT LET ME TELL YOU. THE 7:30 crew on April 4th was NOT MESSING AROUND! They got everyone in and out of there!! I was shook. Best service there in a while!
there was a hair in my food and the lady who helped me tried to play me like she didn’t see the picture of her hair in my food.
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Today I went to the restaurant at the Tooele location. I ordered an order of just a combo to eat in and they never delivered it to me. I waited 58 minutes and until I had to ask them to refund my money. After waiting so long, the manager took a long time to even make the refund. The fries were burnt. They gave preference to online orders. When I arrived there were no people, but waiting 58 minutes for them to give you the food plus 15 minutes to get your money back. I do not recommend it. The place is very poorly managed and has more than 20 employees and the manager standing there looking at everyone without taking action. Ufff, terrible. I saw orders with burnt fries. People complained about the cold food. Waiting so long and the food being cold is no way.
GREAT CUSTOMER SERVICE +1 8O5 41O 56OO NO NONSENSE and GREAT ASSISTANCE!!!
Thank you, for the delicious crispy fresh wings . Estfanny really made this trip the best with her smile and good attitude . A positive uplifting addition to my day. Thank you.
Restaurantji Recommends
I just cannot recommend this place to anyone. The people who work here are nice and all but VERY incompetent to do their job right. I’ve been here 2 times and both times my order was messed up. I got combos I didn’t ask for so I was charged money for it and I didn’t get the right wing flavors I asked for.
Other than that the food here is still tasty but it’s not worth getting something that you don’t want since you may not like it.
take so long for what🤷 stop talking and do your jobs☠️☠️☠️
Entire family got sick last night with our online order.
Ordered a 50 piece lemon pepper wings. We received wings with feathers still all over them. Fried up feathers. 😳 Called customer service x3. Sent pictures. Left a message for the store we bought them at. No communication back from customer service or the store. Horrible customer service. Didn't do anything to make it right.
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
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