Auntie Anne's

Tried to use a reward I had on the app and the person working was extremely rude. Did not try to explain why he wouldn't accept the reward.

Service: 1

My entire month is ruined. I came just there to get a pretzel and then the pretzel tasted horrible. The service was horrible and they ended up shorting me almost a dollar and change would I believe to be on purpose. I would like a $15-$25 gift card Otherwise I’m going to tell everyone I know how much I hate this pretzel shop and possibly file a lawsuit for my dollar.

Atmosphere: 2

Food: 3

Service: 1

I was so excited when I passed by Auntie Anne's Pretzels. But it looked closed or under construction. The menu tv's were not on and there were 2 people walking around behind the counter. I told my kid let's give them some time to open. Maybe they are just running late.

We went back 30 minutes later and there was now 4 people behind the counter. Still didn't look open. So, I thought maybe they are in training. Still no menus, no one is ordering, and they all looked a little lost.

We decided to do some more shopping and finally got pretty hungry. We were going to do pizza. But passing by noticed some others ordering. So we went to the counter. They only had pretzel bites and still no menu.

We were met with not so friendly staff. It seemed like they were inconvenience by people giving them business. Plus rudeness when I was paying and would only let you get what they already had made. Only giving 2 stars because it tasted good.

I was there in Saturday, it is now Thursday and just can't get passed how disappointed I was.

Atmosphere: 1

Food: 2

Service: 1

Good pretzels as always, the main location is under renovation, but the outpost has you covered in the meantime.

Atmosphere: 2

Food: 4

Service: 4

They never turn DoorDash on

Went in to get pretzel about 3:15pm…myself and other people were turned away for 15 minutes even though there were pretzels available in the case. Waited the 15 minutes and came back to order a Sweet Almond pretzel to only be told they do not have any, which I was aware of and willing to wait for some to be prepped, but was informed they would not make any.

The item wasn’t marked off on the menu and it didn’t seem like they didn’t have the ingredients. Simply that they refused to make them. They only offered plain pretzels; you want a pizza pretzel? Nope. Sweet Almond? Also nope.

Don’t bother coming to this Auntie Anne’s location. You will be disappointed.

Leo is great! Very friendly and focused on great customer service.

The attention to serving fresh pretzels is not a priority for either of these stores at Flatirons Mall. Numerous times I have ordered cinnamon pretzel nuggets and I get old and stale nuggets. Very disappointed to say the least.

Pretzels taste so good the lady gave us really good pretzels definitely would recommend mini dogs those are my favorite 😁

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mini Pretzel Dogs Bucket

Leo was very friendly. Very attentive great customer service went above to provide excellent service
Great job!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Pretzels 6 Pack, Large Pretzel Dogs, Salted Pretzel & Cheese Dip

Cold, stale, and dry is how I would describe the pretzels served at this place. If you’re craving a pretzel, trust me, it’s worth skipping over and going somewhere else. Not to mention I wasn’t even given my receipt so I had no way to return them!

Atmosphere: 1

Food: 1

Service: 1

The pretzels are cold and stale. Even got some under baked! Got attitude from the cook as well.

Atmosphere: 2

Food: 2

Service: 2

Delicious regular Giant pretzel.

Atmosphere: 5

Food: 5

Service: 5

This place needs a serious cleaning. The counter is gross, along with the rest of it.
$7 for cold and stale tasting pretzels bites. Mine were so cold I went back and asked for a hot one. The young man at the counter just took them from me, threw them away and handed me another one. They were “warm” but they didn’t taste good

Atmosphere: 1

Food: 1

Service: 1

Delicious regular Giant pretzel.

Atmosphere: 5

Food: 5

Service: 5