Auntie Anne's

They never turn DoorDash on

Went in to get pretzel about 3:15pm…myself and other people were turned away for 15 minutes even though there were pretzels available in the case. Waited the 15 minutes and came back to order a Sweet Almond pretzel to only be told they do not have any, which I was aware of and willing to wait for some to be prepped, but was informed they would not make any.

The item wasn’t marked off on the menu and it didn’t seem like they didn’t have the ingredients. Simply that they refused to make them. They only offered plain pretzels; you want a pizza pretzel? Nope. Sweet Almond? Also nope.

Don’t bother coming to this Auntie Anne’s location. You will be disappointed.

Leo is great! Very friendly and focused on great customer service.

The attention to serving fresh pretzels is not a priority for either of these stores at Flatirons Mall. Numerous times I have ordered cinnamon pretzel nuggets and I get old and stale nuggets. Very disappointed to say the least.

Pretzels taste so good the lady gave us really good pretzels definitely would recommend mini dogs those are my favorite 😁

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mini Pretzel Dogs Bucket

Leo was very friendly. Very attentive great customer service went above to provide excellent service
Great job!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Pretzels 6 Pack, Large Pretzel Dogs, Salted Pretzel & Cheese Dip

Cold, stale, and dry is how I would describe the pretzels served at this place. If you’re craving a pretzel, trust me, it’s worth skipping over and going somewhere else. Not to mention I wasn’t even given my receipt so I had no way to return them!

Atmosphere: 1

Food: 1

Service: 1

The pretzels are cold and stale. Even got some under baked! Got attitude from the cook as well.

Atmosphere: 2

Food: 2

Service: 2

Delicious regular Giant pretzel.

Atmosphere: 5

Food: 5

Service: 5

This place needs a serious cleaning. The counter is gross, along with the rest of it.
$7 for cold and stale tasting pretzels bites. Mine were so cold I went back and asked for a hot one. The young man at the counter just took them from me, threw them away and handed me another one. They were “warm” but they didn’t taste good

Atmosphere: 1

Food: 1

Service: 1

Delicious regular Giant pretzel.

Atmosphere: 5

Food: 5

Service: 5

PAYING $7 FOR A CUP OF CUT UP PRETZEL CHUCKS.

Atmosphere: 2

Food: 3

Service: 2

Found out the owners keep all digital tips in violation of Colorado law. Customers are not notified that it is a service charge and it must be distributed to the employee who earned it.

This place is disgustingly dirty. My pretzels and cheese were cold and fairly old. I complained and was told they don't have warm cheese. The entire place looked filthy. 4/12/2024.

Atmosphere: 1

Food: 1

Service: 1

Severe lack of customer service skills, nobody enjoys working in the mall but the least you could do is not ignore someone when they can see you ignoring them? Get a new job if you hate it that

Atmosphere: 1

Food: 1

Service: 1