Went through drive through.was getting a root beer float for mo. In hospice. Told them my order. Went to window and gave them my card. Was not given a total. Hopefully they did not screw up. She told me tom ove up even tho no one else was coming. I waited for about 15 mins.finally Went up to door but it was locked Business was open. Went back to drive thru and knocked on windows. Their was 3 people in there just talking.. she opened the windows like she was. Busted. Fixed the float while I was standing there. Got it. It was terrible. Made us both sick.clean it up or shut down!
mark lipshaw
Be careful at this location, check your bill carefully BEFORE paying. They don’t honor the prices on their drive thru menu and will overcharge you. If you go in the store to show them the mistake (literally pictures of their board) they will tell you that the computer is right and the drive thru board is wrong, and will refuse to refund you. Pure theft from their customer.
Tanner Crow
Refued to answer drive though, went to the counter and employees ignored me and my wife, as they talked in the back and one employee continued to clean counters while looking at us, I never received help after 20 minutes of standing at the counter. Your employees should understand that the customer pays their paycheck and maybe should take orders...
Michael McDaniel
4 customers went through drive thru, have my food 15 minutes later still waiting on rootbeer float.. RIDICULOUS
Paul
Pretty good food, service was very quick. I enjoyed the A&W root beer float.
Atmosphere: 3
Food: 4
Service: 5
thomas conley
Ordered twice from this store and both times they have forgotten items ??. Takes close to 30 min for them to get the order ready and they still forget items
Service: 1
John Marlin
I went through the drive thru because I was trying to grab food quick. Order seemed to go okay, other than having to wait a few minutes with radio silence before someone asked to take my order. At the window I paid and they gave me my drink. No problem. Waited a few more minutes, then same guy came back to the window and asked me to pay (I'm guessing for the car behind me). When I told him I already paid he looked legit confused. Then a woman (I think the manager) stepped up and confirmed my order, then asked me to pull ahead while waiting for fresh onion rings. I pulled ahead and waited a few more minutes, then was brought my food. Checked the bag. Ordered a double papa burger ... got a single. Ordered cheese curds ... got Chilli fries. (Onion Rings were right and hot). But at this point I had to go inside to deal with it because now I don't trust the drive-thru and I paid for food I didn't get. Inside the woman (again, I think she was a manager) asked how she could help. As I explained it to her the guy from the window came over and started arguing and accused me of lying about not ordering chili fries. I went in just to get the order fixed, but at that point I decided I just wanted my money refunded and go somewhere else. The woman did the refund and apologized, which I do appreciate. I have tried this location several times over the last couple years and unfortunately I have had an issue every single time. I like A&W root beer and the food is usually good so I kept trying hoping it would get better. Unfortunately, after today I'm done coming here. And I would have to recommend others go elsewhere too.
Atmosphere: 1
Food: 3
Service: 2
MaximusChaos
the folks working were wonderful! there was a drunk guy that came in and threw up all over tho so that was great
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Ror Beer Float
E T
The service was great. Very friendly. However, we pulled out of there and took one bite of a burger and noticed immediately that the meat was rotten. All burgers (including in the kids meals) were rancid and rotten. We will most certainly get sick. Tried to call them 6 times and the phone rang forever and then hung up.
Atmosphere: 1
Food: 1
Service: 5
Deserae Weidman
Way over priced ...not to mention I come here at 8:00 I did have a big order but it was straight forward and they managed to make me wait 40 minutes keep in mind no one was in front of me or behind me it was dead in the area and they messed the order up I had to argue for about 10 minutes till they realized they messed up... never coming back!
I was pretty annoyed about the stellar wait time of almost 15 mins for two chkn littles (0 people in the drive through ) but I wasn’t gonna leave a bad review, however you made me wait that long AND screwed up my order. You guys suck
Atmosphere: 1
Food: 1
Service: 1
Madison Hutsell
Great customer service! Food was fast food and was pretty good. But the customer service was the greatest thing ! Made everything worth it!
Atmosphere: 5
Food: 5
Service: 5
Caleb Bierbrodt
Close earlier than posted signs.
ALICIA ABAD
Adjust yours hours if you are going to be closed at 9:30 instead of 10:00 (like the website shows).
Matt Franke
Been multiple times as A&W is one of my favorite fast food stops. However almost every time they either forget to give me something I ordered or give me the completely wrong thing (mashed potatoes instead of fries, wrong burger). This latest time we went at 830pm (1.5 hours before they close) and the sign in the drive-thru was unlit (they were still open and asked for my order) and they were completely out of every burger. Food is good customer service at this location is awful
Went through drive through.was getting a root beer float for mo. In hospice. Told them my order. Went to window and gave them my card. Was not given a total. Hopefully they did not screw up. She told me tom ove up even tho no one else was coming. I waited for about 15 mins.finally Went up to door but it was locked Business was open. Went back to drive thru and knocked on windows. Their was 3 people in there just talking.. she opened the windows like she was. Busted. Fixed the float while I was standing there. Got it. It was terrible. Made us both sick.clean it up or shut down!
Be careful at this location, check your bill carefully BEFORE paying. They don’t honor the prices on their drive thru menu and will overcharge you. If you go in the store to show them the mistake (literally pictures of their board) they will tell you that the computer is right and the drive thru board is wrong, and will refuse to refund you. Pure theft from their customer.
Refued to answer drive though, went to the counter and employees ignored me and my wife, as they talked in the back and one employee continued to clean counters while looking at us, I never received help after 20 minutes of standing at the counter. Your employees should understand that the customer pays their paycheck and maybe should take orders...
4 customers went through drive thru, have my food 15 minutes later still waiting on rootbeer float..
RIDICULOUS
Pretty good food, service was very quick. I enjoyed the A&W root beer float.
Atmosphere: 3
Food: 4
Service: 5
Ordered twice from this store and both times they have forgotten items ??. Takes close to 30 min for them to get the order ready and they still forget items
Service: 1
I went through the drive thru because I was trying to grab food quick. Order seemed to go okay, other than having to wait a few minutes with radio silence before someone asked to take my order. At the window I paid and they gave me my drink. No problem. Waited a few more minutes, then same guy came back to the window and asked me to pay (I'm guessing for the car behind me). When I told him I already paid he looked legit confused. Then a woman (I think the manager) stepped up and confirmed my order, then asked me to pull ahead while waiting for fresh onion rings. I pulled ahead and waited a few more minutes, then was brought my food. Checked the bag. Ordered a double papa burger ... got a single. Ordered cheese curds ... got Chilli fries. (Onion Rings were right and hot). But at this point I had to go inside to deal with it because now I don't trust the drive-thru and I paid for food I didn't get. Inside the woman (again, I think she was a manager) asked how she could help. As I explained it to her the guy from the window came over and started arguing and accused me of lying about not ordering chili fries. I went in just to get the order fixed, but at that point I decided I just wanted my money refunded and go somewhere else. The woman did the refund and apologized, which I do appreciate. I have tried this location several times over the last couple years and unfortunately I have had an issue every single time. I like A&W root beer and the food is usually good so I kept trying hoping it would get better. Unfortunately, after today I'm done coming here. And I would have to recommend others go elsewhere too.
Atmosphere: 1
Food: 3
Service: 2
the folks working were wonderful! there was a drunk guy that came in and threw up all over tho so that was great
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Ror Beer Float
The service was great. Very friendly. However, we pulled out of there and took one bite of a burger and noticed immediately that the meat was rotten. All burgers (including in the kids meals) were rancid and rotten. We will most certainly get sick. Tried to call them 6 times and the phone rang forever and then hung up.
Atmosphere: 1
Food: 1
Service: 5
Way over priced ...not to mention I come here at 8:00 I did have a big order but it was straight forward and they managed to make me wait 40 minutes keep in mind no one was in front of me or behind me it was dead in the area and they messed the order up I had to argue for about 10 minutes till they realized they messed up... never coming back!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was pretty annoyed about the stellar wait time of almost 15 mins for two chkn littles (0 people in the drive through ) but I wasn’t gonna leave a bad review, however you made me wait that long AND screwed up my order. You guys suck
Atmosphere: 1
Food: 1
Service: 1
Great customer service! Food was fast food and was pretty good. But the customer service was the greatest thing ! Made everything worth it!
Atmosphere: 5
Food: 5
Service: 5
Close earlier than posted signs.
Adjust yours hours if you are going to be closed at 9:30 instead of 10:00 (like the website shows).
Been multiple times as A&W is one of my favorite fast food stops. However almost every time they either forget to give me something I ordered or give me the completely wrong thing (mashed potatoes instead of fries, wrong burger). This latest time we went at 830pm (1.5 hours before they close) and the sign in the drive-thru was unlit (they were still open and asked for my order) and they were completely out of every burger. Food is good customer service at this location is awful
Atmosphere: 2
Food: 3
Service: 1
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