Made an online order for $77.39. When I arrived for the pick up I asked if all 6 sandwiches were in the bag and was told abruptly they were. I then drove 10 min home to find out one was missing. When I called the manager told me they wound not pay to have it delivered, that I could come pick it up. They went on to tell me the best they could do was offer me a credit. The issue here is that the restaurant made a mistake, which happens, but made no effort to make it right. Giving me a credit does not solve the issue and telling me that I should pay for the delivery because someone has to pay for the gas is idiotic. Please learn how to taken responsibility for mistakes and make it right to the people who keep your doors open.
Atmosphere: 4
Food: 4
Service: 1
Matt Knox
"Out of french bread" so needed to order wheat. French bread was brought in immediately after I ordered but staff refused to switch. After all that I find out they weren't out of french bread to start just "saving it for online orders".
Atmosphere: 1
Food: 1
Service: 1
Rogene Rivale
My grandkids eat here quite frequently. Staff loses the order, gives the order to someone else and last time there was a bug in the food.
Atmosphere: 4
Food: 1
Service: 2
Dan Streufert
DELIVERY WARNING - IT WILL TAKE an HOURLove the sandwiches, but it seems not that they’re using Uber to deliver the speedy service I enjoyed previously is no longer a thing. :(Update - still waiting. It’s now so late that I might need to leave here before it arrives.Lowering review to 1 star. Finally on the way, but it will have been 1 hour from when I ordered until I get it. I could have just driven down there.I used to order and the guy was literally walking into the office within 7 minutes. Wow, JJ has really declined. Very disappointed.
Atmosphere: 4
Food: 4
Service: 2
Heuristic ALgorithm
Sandwich was gross. Went thru the drive-through today and got a sandwich with rancid meat for $13. The manager at this location should be fired.
Atmosphere: 1
Food: 1
Service: 1
Madison McDermott
HORRIBLE HORRIBLE. Needs to close.WILL NEVER GO TO JIMMY JOHNS AGAIN BECAUSE OF THIS
Service: 1
Tony i780
Every time we've gotten sandwiches here, they are always good! Thank you to all the staff there, we appreciate you guys a lot!
Atmosphere: 5
Food: 5
Service: 5
Charles Hoffman
Ordered a wrap online. Something happened where the order was not delivered correctly and onions were put on. When I called to have a new one made they told me it was my fault and they would not make a new one . Without changing me. So if your happen to not catch the mistake online your s.o.l. they will not care they just want you money . Good on you. At least subway would have remade the meal without hassle.
Food took over an hour on December 2, 2022. Decided to finally give JJ another chance months later in hopes it was a fluke. Nope, took over an hour again 3 months later. I am only 2 miles away.
Monty Ellingboe II
Quick service of pickup
Atmosphere: 5
Food: 5
Service: 5
Adrian Gomez
We always order from this location always been on time.we always leave good tip for driver.never had no issue till tonight.I had order kids sandwiches plain only meat and bread.i called them to explain my order was wrong..also told them we can not all eat as a family cause our order was not right..They said ok give us back the wrong sandwiches and we will send new ones.That is ok we will send back the wrong sandwiches..Tried calling back to see ETA and now no one will answer. I get it that things happen and snow might delay time.But could at least answer calls..I never post reviews but our family eats on the table as a family for our dinner.we don't eat till every one has there meals.Here we are now 8 pm and still no one ever came back to bring the correct sandwiches or called us back.I will not order here again
Slayde Evans
took 20 mins for one $10 sandwich. terrible service. mayo all over sandwich and paper.
Service: 1
Rylyn B
Absolutely horrible service. I’ve ordered multiple times before and everytime it has taken 50+ minutes to get my order to me when i am a 6 minute drive away. I would call the store to try to talk to them and no answer. One time i called 12+ times and not one answer. Absolutely HORRIBLE service. Order food from somewhere else and don’t waste your time.
Love the sandwiches 😋
Atmosphere: 5
Food: 5
Service: 5
#9 hit the spot. Tasty food, quick service.
Food: 5
Service: 5
Made an online order for $77.39. When I arrived for the pick up I asked if all 6 sandwiches were in the bag and was told abruptly they were. I then drove 10 min home to find out one was missing. When I called the manager told me they wound not pay to have it delivered, that I could come pick it up. They went on to tell me the best they could do was offer me a credit.
The issue here is that the restaurant made a mistake, which happens, but made no effort to make it right. Giving me a credit does not solve the issue and telling me that I should pay for the delivery because someone has to pay for the gas is idiotic.
Please learn how to taken responsibility for mistakes and make it right to the people who keep your doors open.
Atmosphere: 4
Food: 4
Service: 1
"Out of french bread" so needed to order wheat. French bread was brought in immediately after I ordered but staff refused to switch. After all that I find out they weren't out of french bread to start just "saving it for online orders".
Atmosphere: 1
Food: 1
Service: 1
My grandkids eat here quite frequently. Staff loses the order, gives the order to someone else and last time there was a bug in the food.
Atmosphere: 4
Food: 1
Service: 2
DELIVERY WARNING - IT WILL TAKE an HOURLove the sandwiches, but it seems not that they’re using Uber to deliver the speedy service I enjoyed previously is no longer a thing. :(Update - still waiting. It’s now so late that I might need to leave here before it arrives.Lowering review to 1 star. Finally on the way, but it will have been 1 hour from when I ordered until I get it. I could have just driven down there.I used to order and the guy was literally walking into the office within 7 minutes. Wow, JJ has really declined. Very disappointed.
Atmosphere: 4
Food: 4
Service: 2
Sandwich was gross. Went thru the drive-through today and got a sandwich with rancid meat for $13. The manager at this location should be fired.
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE HORRIBLE. Needs to close.WILL NEVER GO TO JIMMY JOHNS AGAIN BECAUSE OF THIS
Service: 1
Every time we've gotten sandwiches here, they are always good! Thank you to all the staff there, we appreciate you guys a lot!
Atmosphere: 5
Food: 5
Service: 5
Ordered a wrap online. Something happened where the order was not delivered correctly and onions were put on. When I called to have a new one made they told me it was my fault and they would not make a new one . Without changing me. So if your happen to not catch the mistake online your s.o.l. they will not care they just want you money . Good on you. At least subway would have remade the meal without hassle.
Food: 1
Service: 1
Restaurantji Recommends
Food took over an hour on December 2, 2022. Decided to finally give JJ another chance months later in hopes it was a fluke. Nope, took over an hour again 3 months later. I am only 2 miles away.
Quick service of pickup
Atmosphere: 5
Food: 5
Service: 5
We always order from this location always been on time.we always leave good tip for driver.never had no issue till tonight.I had order kids sandwiches plain only meat and bread.i called them to explain my order was wrong..also told them we can not all eat as a family cause our order was not right..They said ok give us back the wrong sandwiches and we will send new ones.That is ok we will send back the wrong sandwiches..Tried calling back to see ETA and now no one will answer. I get it that things happen and snow might delay time.But could at least answer calls..I never post reviews but our family eats on the table as a family for our dinner.we don't eat till every one has there meals.Here we are now 8 pm and still no one ever came back to bring the correct sandwiches or called us back.I will not order here again
took 20 mins for one $10 sandwich. terrible service. mayo all over sandwich and paper.
Service: 1
Absolutely horrible service. I’ve ordered multiple times before and everytime it has taken 50+ minutes to get my order to me when i am a 6 minute drive away. I would call the store to try to talk to them and no answer. One time i called 12+ times and not one answer. Absolutely HORRIBLE service. Order food from somewhere else and don’t waste your time.
Atmosphere: 1
Food: 3
Service: 1
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