Old Chicago Pizza + Taproom

Every time I order out from this place they manage to screw it up. Wrong number of items, missing sauces etc. The food that does actually make it home though is usually good, though sometimes it's mediocre

Service was fantastic, pizza was a floppy mush in the middle. Had to eat it with fork and knife. Skip OC if you're looking for

Atmosphere: 4

Food: 2

Service: 5

We wanted to come for dinner and we couldn't. We entered the restaurant and no one greeted us, they did not assign us a table either, we sat ourselves near the bar and no one served us even though they saw us. After 15 min one of the serves approaches and asks us if we already know what we want to drink without having given us at least one menu, we kindly asked her to allow us one and she practically threw it on the table with a bad attitude. We decided to go to other restaurant.

Service: 1

I don't know how to rate this visit. I'll explain...It was my kid's birthday and he chose Old Chicago for his birthday meal. We picked up his great-grandfather and the 3 of us had an early dinner. It was about 4pm. The place was not busy. We left around 6pm and it never got busy. There's no special anything for birthdays.This OC's is huge. It's way bigger than any other location I've been to. The bar is massive and there's ample outdoor seating. There was one person with a dog on the patio during our visit. We sat inside with the 10 other patrons.A common issue post-covid is being short staffed. This location is no different. Don't expect great service or attentive staff. Plan accordingly.The real issue was the food. My little birthday boy got to order his own pizza. He was very creative! But that's what birthday boys get. My grandfather had a calzone which is classic and predictable. I had ordered a pub pizza but I had to switch to a personal or something because apparently the pub pizza is only on certain days at certain times. My pizza was not good. I don't remember what the waitress changed it to so I can't give you a heads up. The calzone was safe and is something you can order without worrying. But my birthday boy's pizza... I'm still cringing. He scooped his slices himself and ate his weird pizza himself so I didn't look at it until I went to box up the leftovers. There were long black hairs in the pizza. Some in the toppings and some in the crust.Since I had let him order whatever he wanted he ordered a large pizza. So there were a LOT of leftovers. And I was NOT taking home hairy pizza. Flagging down the waitress after you pay should be an Olympic sport. We finally got the manager. I told her I wanted her to make him a new Medium pizza so we'd be able to take the same amount of leftovers home. They did. They fixed it. No one apologized. I inspected that pizza with a flashlight and magnifier.So, you see why I'm unsure how to rate this experience. The service pre-covid would have been bad but it's what we expect now. The hairy pizza was bad but it was corrected? I'm settling in the middle to avoid being overly harsh. But for goodness sake kitchen staff, WEAR A HAIR NET!!!

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Rolls, Artichoke Dip

Bad customer service!Chicken sandwich was dry, over cooked and served with over cooked fries.I called the hostess to let her know.Gave major attitude!We will not be back.

Atmosphere: 2

Food: 1

Service: 1

Not fully cooked pizza. It just fell apart. You have one job and failed.. just to follow up on this review- management responded below saying they want to make it right and they take their reviews very seriously. I followed through with them via their website (like they asked) and there was absolutely no follow up. Really says a lot to how this place is ran. Don’t trust the current 3 1/2 star reviews…

Atmosphere: 1

Food: 1

Service: 1

We had a good experience we went around 3pm and sat in tje bar section we were helped fast and the food and service are great!!

Atmosphere: 5

Food: 5

Service: 5

Wow, do not go here!! We were enjoying the sub par food and hanging out with evidently two of the owners. One decided to call the cops on us and my disabled fiance broke her ankle rushing out. Save yourself a lot of ridiculous legal foolery and just don't go here.

Atmosphere: 1

Food: 1

Service: 1

Always consistent.. love Old Chicago's locations .. for happy hour pizza ? ! Lots of televisions showing sports & touch tunes for music ? is an added bonus.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Nachos

We got to the restaurant around 9:00 p.m. and were happy that the full menu was still available. Our server Melissa was awesome. Very pleasant to talk to and kept our drinks full. We hadn't been to OC in a couple of years and were disappointed to learn that the tavern style pizza had changed; it was much better with the sweet sauce. The garlic cheese bread has always been hit or miss, and tonight it was a miss. The jalapeno bites were as good as ever though. And you can never go wrong with chocolate cake for dessert.

Atmosphere: 5

Food: 3

Service: 5

It was pretty quiet when we went there. Food was good along with the service. Had issues with other Old Chicago restaurants but this one was good.

Staff was kind and pleasant but they did have us stand in the lobby for 10 minutes, when we could have just sat down in the bar area., This place is suffering from understaffing like so many other places. I usually love the pizza here, but it was undercooked, raw in the middle. It was an unfortunate not great experience.

The blonde bartender that works Monday afternoons is absolutely awful. She has the shortest fuse, worst attitude, and acts like she can’t be bothered when you need anything. I watched her poorly interact with several customers. I don’t know if she’s strung out or just generally unhappy but she should not be in customer service. Will not be going back because of how unpleasant she made our experience.

Terrible experience. It took 30+ minutes to get our food on a very slow Friday night. I asked for no olives and my meal showed up with more olives than I could possibly pick through. I asked the bartender to reorder my meal without olives and after 40 minutes, nothing! We were ignored from this point forward. We had to ask another employee to get us drinks while we waited for my food that never showed up.

The place was understaffed, but the few staff that were there on a Saturday night were great! My waiter was also bartending, bar backing, and brought our food to us while constantly checking in on our table, and he did it with a smile and managed to crack a few jokes here and there!

Atmosphere: 3

Food: 4

Service: 5