We went to the drive thru and the attendant said she would be right with us. There was no one in front of us, or behind us. We sat there for a few minutes and no one helped us. We decided to leave the drive thru and when we saw inside, the employees were doing anything besides working. There has been terrible service at this location and I thought they were turning a positive corner, but tonight proves otherwise. When you are supposed to provide a simple service and you do not, you get a negative review.
Service: 1
Carlos Pagan
This is what people be drinking on the daily 🤢🤮 Taco Bell @ 1298 E 104th, Thornton, CO 80233
Atmosphere: 1
Food: 1
Service: 1
Kegan Warner
Update: they've improved a lot recently and I haven't been missing any order items.
If you order delivery there will always be missing items. Always. Sometimes half the order!
Atmosphere: 3
Food: 4
Service: 4
Lang tu02
they work very bad
Service: 1
Yoru- Sama
Waited for 14 mins at drive-thru at 10:45am for nothing, no signs and no answer on speaker, total waste of time. Did see employees inside, but no answer.
Atmosphere: 1
Food: 1
Service: 1
Emerald Bixby
I'm reviewing to praise a specific employee (I'm about 90% sure she said her name is Lisa*). I went by today during what appeared to be a massive lunch rush, and the drive-thru was very backed up and barely moving; Lisa deserves recognition for her professionalism and great attitude during such a stressful situation!
She communicated well while obviously juggling way too many duties (she didn't complain one bit, but the overload was clear to any attentive observer who's ever worked a job). She nailed some delicate balances, managing to stay upbeat without ever coming off as flippant or unserious, and appropriately apologetic for the wait without ever crossing the line into patheticness/awkwardness. As someone whose background is in healthcare, I know how rare and valuable that kind of grace under fire is, and how seldom it's adequately appreciated.
It's apparent from other reviews that this location has a history of staffing issues. That's really a shame, because the staff I've met there have consistently been great people, and the food has been reliably prepared well. It's a busy area with plenty of customers. So it's strange to me that this is such a persistent problem. I don't know anything about TB's corporate or franchising structures (that is to say, I don't know whether it's a franchise owner or corporate office who's responsible for giving this location more support and approving better wages/doing whatever it takes to retain more associates), but clearly someone needs to step it up. Good employees like Lisa have no reason to stick around when the conditions are that stressful, and if you don't keep the good ones like her who make the atmosphere survivable, you'll never sustainably break the understaffing cycle.
I'd say I hope she sticks around a long time since she's great at her job, but honestly I wish better for her (hey sis, if you see this, maybe think about healthcare? you'd still be underappreciated but it'd pay better lol); however, I do hope that, in the short term, some appropriately responsible manager acknowledges her resilience and competency and ensures she is appropriately rewarded. And I don't mean the "couple of coupons for free tacos" type of rewarded.
Thanks for the great service, Lisa! I hope most people are kind to you today, and that you get the appreciation you deserve!
*(My short-term memory is pretty much nonexistent so I've been doubting myself about her name since ten seconds after hearing it lol. But I assume management can confirm who was running drive-thru -- and as far as I could tell, running everything -- at precisely noon today, Dec 2 '24.)
We have had issues with our order multiple times at this location. When trying to get the issue fixed staff was not friendly.
Atmosphere: 3
Food: 4
Service: 2
J Archer
Our mistake was going inside to order at the kiosk. As we waited for our order, we heard someone (the manager?) in the back telling the young men at the drive-thru window & on the prep-line "Don't worry about the counter, take care of the window!" whenever they came to the counter to assist customers. In the 20 minutes or so that we waited for our food, we heard that person repeat that at least three times as more customers came in behind us & were ignored, too. Terrible customer service because of that one person. The only plus is that our food was hot. We won't go back to this location.
Atmosphere: 1
Food: 2
Service: 1
Jeff Hancock (Jeff)
Do not try to pay cash. Although the self-order kiosks give that option, the system will then neither prompt anyone to come take your money, nor send your order to those who make the food. It is just ignored.
Atmosphere: 3
Food: 3
Service: 1
beau beau bolejack
Multiple times my chalupa shell has been Stale and they always forget part of my order
Atmosphere: 3
Food: 1
Service: 2
Carl Willey
The worst experience I've ever had at a fast food joint. We waited for almost 30 minutes while the staff made sure to fill the smaller orders from the high school kids that all came in at once. The staff apologized and even presented a cpl free taco coupons. Not enough. I had to ask 3 times where our food was, with nobody being able to answer the question, just went back to their business. I'll never frequent this location again and you shouldn't either. BTW... our order was wrong as well. Rating no stars for service if possible.
Horrible service. Food had no meat just lettuce and a bit of cheese. Horrible all around
Atmosphere: 1
Food: 1
Service: 1
Waited for 40 mins for a chicken quesadilla…that’s it and I think it says it all
Atmosphere: 1
Food: 3
Service: 1
Crying children, workers were busy doing other things, weren't helping out with anyone and there was an old man there telling me to suck his dentures
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Taco
Stopped by for dinner. Service & food was better than usual.
The young lady at the window was super friendly & had a beautiful smile.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco, Cinnamon Twists, Mexican Pizza, Nachos
We went to the drive thru and the attendant said she would be right with us. There was no one in front of us, or behind us. We sat there for a few minutes and no one helped us. We decided to leave the drive thru and when we saw inside, the employees were doing anything besides working. There has been terrible service at this location and I thought they were turning a positive corner, but tonight proves otherwise. When you are supposed to provide a simple service and you do not, you get a negative review.
Service: 1
This is what people be drinking on the daily 🤢🤮
Taco Bell @ 1298 E 104th, Thornton, CO 80233
Atmosphere: 1
Food: 1
Service: 1
Update: they've improved a lot recently and I haven't been missing any order items.
If you order delivery there will always be missing items. Always. Sometimes half the order!
Atmosphere: 3
Food: 4
Service: 4
they work very bad
Service: 1
Waited for 14 mins at drive-thru at 10:45am for nothing, no signs and no answer on speaker, total waste of time. Did see employees inside, but no answer.
Atmosphere: 1
Food: 1
Service: 1
I'm reviewing to praise a specific employee (I'm about 90% sure she said her name is Lisa*). I went by today during what appeared to be a massive lunch rush, and the drive-thru was very backed up and barely moving; Lisa deserves recognition for her professionalism and great attitude during such a stressful situation!
She communicated well while obviously juggling way too many duties (she didn't complain one bit, but the overload was clear to any attentive observer who's ever worked a job). She nailed some delicate balances, managing to stay upbeat without ever coming off as flippant or unserious, and appropriately apologetic for the wait without ever crossing the line into patheticness/awkwardness. As someone whose background is in healthcare, I know how rare and valuable that kind of grace under fire is, and how seldom it's adequately appreciated.
It's apparent from other reviews that this location has a history of staffing issues. That's really a shame, because the staff I've met there have consistently been great people, and the food has been reliably prepared well. It's a busy area with plenty of customers. So it's strange to me that this is such a persistent problem. I don't know anything about TB's corporate or franchising structures (that is to say, I don't know whether it's a franchise owner or corporate office who's responsible for giving this location more support and approving better wages/doing whatever it takes to retain more associates), but clearly someone needs to step it up. Good employees like Lisa have no reason to stick around when the conditions are that stressful, and if you don't keep the good ones like her who make the atmosphere survivable, you'll never sustainably break the understaffing cycle.
I'd say I hope she sticks around a long time since she's great at her job, but honestly I wish better for her (hey sis, if you see this, maybe think about healthcare? you'd still be underappreciated but it'd pay better lol); however, I do hope that, in the short term, some appropriately responsible manager acknowledges her resilience and competency and ensures she is appropriately rewarded. And I don't mean the "couple of coupons for free tacos" type of rewarded.
Thanks for the great service, Lisa! I hope most people are kind to you today, and that you get the appreciation you deserve!
*(My short-term memory is pretty much nonexistent so I've been doubting myself about her name since ten seconds after hearing it lol. But I assume management can confirm who was running drive-thru -- and as far as I could tell, running everything -- at precisely noon today, Dec 2 '24.)
Food: 5
Service: 5
Restaurantji Recommends
We have had issues with our order multiple times at this location. When trying to get the issue fixed staff was not friendly.
Atmosphere: 3
Food: 4
Service: 2
Our mistake was going inside to order at the kiosk. As we waited for our order, we heard someone (the manager?) in the back telling the young men at the drive-thru window & on the prep-line "Don't worry about the counter, take care of the window!" whenever they came to the counter to assist customers. In the 20 minutes or so that we waited for our food, we heard that person repeat that at least three times as more customers came in behind us & were ignored, too.
Terrible customer service because of that one person.
The only plus is that our food was hot.
We won't go back to this location.
Atmosphere: 1
Food: 2
Service: 1
Do not try to pay cash. Although the self-order kiosks give that option, the system will then neither prompt anyone to come take your money, nor send your order to those who make the food. It is just ignored.
Atmosphere: 3
Food: 3
Service: 1
Multiple times my chalupa shell has been Stale and they always forget part of my order
Atmosphere: 3
Food: 1
Service: 2
The worst experience I've ever had at a fast food joint. We waited for almost 30 minutes while the staff made sure to fill the smaller orders from the high school kids that all came in at once. The staff apologized and even presented a cpl free taco coupons. Not enough. I had to ask 3 times where our food was, with nobody being able to answer the question, just went back to their business. I'll never frequent this location again and you shouldn't either. BTW... our order was wrong as well. Rating no stars for service if possible.
Atmosphere: 2
Food: 3
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